Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound almost same like WH1000XM5. I would recommend buying XM4 rather spending on XM5 release not much difference in features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pari, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, sound is amazing. Would definitely recommend to others. So happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeannB, we're glad to hear that you are happy with your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life
Nice set of headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Pretty good for the price, fits comfortably, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King,
You made the right choice! We're glad that you like the fit, comfort, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass
Fantastic effects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones provides high feel of thr bass music could enjoy the depth of the music!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKRR, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best headphones I have ever used I recommend these if u need a good noise canceling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorB,
Thank you for recommending our Sony WH1000XM4. We're very happy that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The design itself are so cool. I bought these for travel use and they do the job on the plane. I love these headphones. Only gripe I have with these is that wearing a mask and having these on my head tend to hurt my ears after while since the the mask is the over the ear style. Other then that these are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaceWindu,
We're glad that you like these headphones for your travels. Your feedback about its comfort when using with a mask is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review and for choosing Sony!
-Ralph
Sony WH1000XM4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like those headphones they got edge AI sound when your listening to music and it's got Google assistant and Alexa built in features I would recommend these headphones to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Google,
Thank you for choosing Sony!
We're thrilled to learn that you're enjoying your WH-1000XM4 headphones! It's fantastic to hear that you're appreciating the Edge-AI sound quality while listening to music and finding the built-in Google Assistant and Alexa features so beneficial. Thank you for your recommendation; we truly appreciate it!
Best regards,
-Fred
- Pros mentioned:Sound quality
THE BEST WIRELESS HEADPHONES OUT THERE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down, Sony creates the BEST Noise Cancelling headphones on the market at this price point. If you can get these on a sale, or want to find an amazing gift for someone, get these. They will not be let down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wsos, Great! We're glad that you like the noise canceling feature of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canceling headphones in the market. And now they added the ability to connect to two devices at once. Have it connected to my phone and my work laptop at the same time and it switches on its own. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Msant,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling - excellent Sound -excellent Portability - excellent I am very happy with the headphones after all the research and testing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Renets, we're glad you are happy with your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Best overall!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my surface 2 headphones because they couldn’t compete with the Sony’s. Sound quality and noise cancellation are unmatched. The only downside is that the app is a little complex in the beginning to learn but overall nice.
I would recommend this to a friend - Pros mentioned:Sound quality
Better version of the WH-1000MX line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing as always and has the best noise cancellation on the market. With the WH-1000XM4 it has usb C and for the first time lets you connect to multiple bluetooth devices at once! The sony app also works pretty well on IOS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Computerguy, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best noise canceling headphones in the market. And good to know you appreciate the sound quality, USB C charging, the ability to connect to multiple devices using the multipoint feature, and the app works well with your iOS device.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They sound great and connect always. Good noise cancelling as well
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, notachicken! We're glad you like them. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my teenage son as a birthday present and he’s very happy with it. He said the ear cushions are very soft compared to other ones, the sound and noise cancelling is great. Overall excellent headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, That's wonderful! We are really pleased to hear that these headphones were a perfect gift for your teenage son and he is enjoying the comfortability, excellent noise cancelling, and sound quality of his new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Wear all day in total comfort. WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your feedback and offering a fantastic rating on the product! -Jess
Good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good. Mic quality could be better. Overall great experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, AjayK!
We are delighted to hear that your experience with the WH-1000XM4 headphones has been overall great! We appreciate you highlighting the positive aspects of the headset's performance.
We also genuinely appreciate your constructive note regarding the mic quality. We continuously gather customer feedback to improve our products, and we are committed to enhancing voice clarity for calls and interactions in future designs. Your input is valuable in guiding those improvements.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great i need to concentrate when im doing my online classes. I dont hear anything in the house except my class when i use these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linda,
Thank you for the purchase! We're glad to hear that you like the headphones for your online classes. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my kids during pandemic, for Zoom classes. Works great and good quality. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PurevdorjB,
Thanks for the awesome feedback and for your recommendation. We're glad that your kids were able to stay focus on their studies because of the great quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, ears up, the best headset I’ve ever owned. The only issue is with updates, as they seem to wipe your previous settings each time. It’s annoying, and inconvenient, but easy to fix with their mobile app,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonesy, thank you for the fantastic review! We are honored to hear that the Sony - WH1000XM4 has been the best headset you've owned, that's such an awesome compliment to us. We do apologize for the inconvenience caused by the settings resetting during updates. Your feedback is valuable, and we'll be sure to pass it along to our team. We're happy the mobile app helps make it easier to reconfigure things quickly. Thanks for your support and for choosing Sony! Regards, -Dominick
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and best noise cancellation. It’s not heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeseniaA,
Awesome! We're glad to hear that you like the quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
XM4 Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4 I had for a long time, great for noise reduction!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MilkJuice,
Thank you for choosing Sony!
We’re honored to hear that your WH1000XM4 headphones have provided you with excellent noise reduction over time. It’s rewarding to know they continue to support your listening experience so effectively.
Best regards,
-Fred