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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 319 Showing 6,361-6,380 of 12,589 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best overall!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my surface 2 headphones because they couldn’t compete with the Sony’s. Sound quality and noise cancellation are unmatched. The only downside is that the app is a little complex in the beginning to learn but overall nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better version of the WH-1000MX line

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing as always and has the best noise cancellation on the market. With the WH-1000XM4 it has usb C and for the first time lets you connect to multiple bluetooth devices at once! The sony app also works pretty well on IOS.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Computerguy, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best noise canceling headphones in the market. And good to know you appreciate the sound quality, USB C charging, the ability to connect to multiple devices using the multipoint feature, and the app works well with your iOS device.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Quality, worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and noise cancellation features. The build quality is also really good. One feature that can help Sony is the ability to automatically connect to more than 2 devices, just like Apple AirPods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aditya, We're glad to hear that you appreciate the sound quality and noise cancellation features of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones from sony.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last time I had a pair of sony headphones was more than 10 years ago and have they come a long way in terms of quality and improvement, if you want some of the best headphones you cannot go wrong with these ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi marston58, we appreciate you being a long-time Sony fan. We're also glad that you like the quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and noise cancelling. Great for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerB,

      Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hands down!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice built quality headphone. I like the idea switching to ambient sound mode when tap on the cup. The sound quality, noise canceling and comfortable wearing make me enjoy and immerse to music for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ET2018, Great! We're glad that you like the sound quality, noise canceling, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good shizzz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality. Good sound. *cough* a little more bass wouldn’t hurt lol but it’s niceeeee tho.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KRay901,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Your feedback about the bass is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Sound quality may vary depending on the source content. You do have the option to adjust the equalizer function of the Sony app to tailor-fit the sound quality to your needs. Hope this helps.

      Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a great product! You can't hear anything outside of what you're listening to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kimi, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones. Lightweight and the customizable eq is the best part.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leah, Great! We're very happy to hear you like the lightweight design and customizable EQ of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than studio beats.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market. Way better than studio beats . Very comfortable to wear for hours on end.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian1982,
      Amazing! Thank your for the feedback and we are delighted to hear that you appreciate the audio quality and comfortability of our Sony WH1000XM4. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with these. Excellent sound, no annoying hissing or “fuzz” when noise canceling is on and the ability to have a conversation with someone next to you by easily pausing content with voice or hand touch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eevee, We are glad to hear that you are very happy with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. -Vincent Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Mehh it's alright.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds very nice, but over priced. Not a lot packed in for 300$.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise canceling technology, bought them as a gift and my brother loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JayP,
      What a nice gift! We are thrilled to hear that your brother loves his new Sony WH1000XM4. He will enjoy great sound and awesome noise canceling feature with our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love my Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super, I’ve forgotten how much I love listening to my music with real headphones compared to AirPods! The bass response alone is incredible after a few years with those earbuds…. And the sale price is amazing too so go ahead and enjoy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taxman56, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony! Happy Holidays! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony 1000XM4 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones. Totally worth it! They are working super well according to my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jesal,
      That's awesome! Thanks for sharing your feedback and it's nice to hear that you like the performance and quality of our WH1000XM4. It is really worth every penny! Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! They are big and bulky but they cancel all noise. I use them on a plane and can hear the movie and music perfectly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Videogal,

      Thank you for the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! They are big and bulky but they cancel all noise. I use them on a plane and can hear the movie and music perfectly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Videogal,

      Thank you for the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the older model (WH-1000XM2) which were great, but these are even better! Definitely worth the upgrade if you have an older model and a MUST HAVE if you don't have noise cancelling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Henry,

      Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM4 headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones but the newer xm5 is available for just a smaller premium

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinM,

      Thanks for sharing your review and experience with the WH1000XM4. You can't go wrong with these headphones! Rest assured that these also offer premium quality just like any other Sony Headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is the best of the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and have absolutely loved getting lost in whatever it is I am watching or listening to. I crank, the house cancelling all the way and put the volume above half and it is like a whole new experience. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rafa,

      Great! We're glad that these headphones have taken your listening experience to a whole new level. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US