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Customer reviews

Rating 4.7 out of 5 stars with 12590 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 329 Showing 6,561-6,580 of 12,590 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noiseless heaven

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever had, has been about a year since I’ve had them and they are still sounding elite!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi milicc,

      Awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancelling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise-cancelling headphones I ever had. When my parent are watching a movie and put on the loudspeaker I can hear the noise right next to my room. But these headphones cancel all of the noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vinney, thank you for the 5-star rating! We're glad to hear you're enjoying the excellent noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing headphones great quality very good!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vaal,
      Awesome! We're glad you like your WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blown Away!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic headphones, I love the automatic pause when you take them off, and the noise cancellation is unparalleled (seriously, don’t keep it on full NC if you need to hear anything at all!)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi crryan12, Awesome! We're thrilled to hear you love the auto detection feature, excellent noise cancelation, and overall features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son for Christmas and he loves them! I like them too because the are easy for him to pause and listen to me also. I am impressed with the case also. He says they do keep the noise out!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mo67,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them on black friday. I really like the noise canceling feature, and they sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Riceman20, we're glad you like the noise canceling and sound quality of our product. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Awesome pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive noise cancellation. Light weight as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stormtrooper,

      We're glad that you like the weight and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and noise-cancelling effect. The best headphone that I have ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeoY,
      That's great! We're delighted to hear that you are very much pleased with the sound quality and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nee for trip

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so well, bought before a trip and really liked them on the plane

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, TylernB! We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Out of this world

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say that hasn’t already been said. These headphones are everything they are cracked up to be and some. The noise canceling feature is out of this world. Activate it and the outside world goes away.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wannabetechie,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I can finally tune out the women in my life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling on these is exceptional, I truly cant hear anything when I have these on and I love it. I could not recommend these enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertoRamos,

      Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than Apple

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable wearing it. Compared to the Apple headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, RachelleD! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are nice, they block the noise from outside. The sounds from music still leak through the headphones but if you use them on a medium volume level then you should be good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MercedesC, Thanks for the feedback! We're glad that you are impressed with the noise canceling feature of the headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Make sure to keep your device up to date to avoid any performance issues. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Superman of headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ever. The automatic pause feature is so helpful and intuitive. Anyone looking for nice noise canceling headphones should get these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift to make music better then the beats everything work good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelM, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Maybe, Maybe Not!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's almost the same sound quality as the xm3 model. The features is not worth the upgrade if you have the xm3 model. The soundstage is narrow and the treble is lacking. I tried adjusting the sound from the Sony App equalizer and my cellphone, and I still can't seem to get the clarity I was hoping for. If noise cancelling is what you need this for, then this is top notch. My Sennheiser 599 which is 3 years old sounded a lot better. At least I still have until January if I want to keep this. I'll keep trying to see if the sound improves. I'll give this a thorough burn in time, otherwise it will go back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWesome head phones!! would buy again with no questions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertS,

      Thank you for choosing Sony!

      We're excited to hear that you have such a positive experience with the WH1000XM4 headphones. Your confidence in choosing them again speaks volumes about their quality and performance. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Must Grab

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aesthetically pleasing, fits perfectly around my head, and the cushions are very soft. Noise cancelling is amazing for loud environments, its a must grab.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brian, We are glad you now have a perfect pair of headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My new favorites

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace the in-ear sony headphones, which I found to give me a headache. I like the noise cancelling and sound quality a lot better on these and am happy with the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi andy,
      Awesome! This is a great choice of headphone upgrade. Nice to hear you are enjoying the great sound quality and comfort with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for traveling and office

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones. Compact, easy to store in a backpack, amazing noise canceling, great for the office.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GuillermoM,

      That's great! We're glad to hear that you like the noise canceling of the headphones for your office and traveling experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US