Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Worth the cost
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the sound is fantastic, the noice cancelling that attracted me to the product has proven to be the most valuable asset. Well worth the purchase, and I cannot recommend them enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
- Pros mentioned:Sound quality
2 thumbs up
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife to use at work. Noise canceling works good and good sound quality. She has a small head and loves them. I like them my head is a little bigger and not as a natural of a fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WadeJ, Thanks for sharing your experience with the Sony XM4 wireless headphones. We're glad that you are enjoying them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. -Craig
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall excellent quality. Great sound and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG, we're glad you like the ease of use and sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Life savers- noise on airplane gives me a headache - this makes the flight so much more bearable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troll, great! we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used my Sonys almost everyday for 3 month and I have never had a problem! The nosie-cancelling makes music so immersive!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerP, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
work from home solution
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister drives me crazy with her loud voice during her meetings and these headphones are solace. I still have to ask her to be quieter but the headphones help me be way less irritated with her.
I would recommend this to a friend - Pros mentioned:Sound quality
best noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These must be the best set of noise-canceling headphones I have ever owned. They are not very fancy looking like bose or Sennheiser , but they definitely make up for it with just overall capability.
I would recommend this to a friend - Pros mentioned:Sound quality
Works great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter. She loves them. Absolutely can not hear me calling with the noise canceling on! Haha
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MistyG,
You made the right choice! We're glad that your daughter is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headset even in 2023
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly especially for a non-audiophile who wants a near premium headaet atleast
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pipoy,
Nice! We are truly happy that you like the quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best bluetooth speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such great sound and fearures! Used to listen to my record player via bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello hb47,
Great! It's nice to know that you are loving the sound quality and other amazing features of your WH1000XM4. Thanks for the feedback and for choosing Sony! - Marco
- Pros mentioned:Battery life
Eat headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I ever had and the battery life is so good and it last longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hello resanbabu,
Awesome! Thank you for your purchase and we're glad that you like your new Sony WH1000XM4 for having such a long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
love love love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is amazing! i can barely hear people talking or the cars or anything. helps me stay in my own little word
I would recommend this to a friendBrand response from SonyListens
Posted .Hi linxxvi, Awesome! We are glad to hear that you are enjoying the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews and had my doubts about the hype but was not disappointed. Noise cancellation is awesome and each day these begin to sound better and better as the drivers break in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BandDad, We're glad to hear that you are satisfied with the noise cancelation of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Comfort
SM & KK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. We love it. The setup was easy. Its soft. It doesnt hurt around the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StacyM,
Nice! Thank you for your positive feedback adn we are delighted to hear that you are satisfied with the quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Solid headphones for the price with great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best i used at this price point 350 ( bought on sale for 278.99) swapped over from Bose to these, with the features and sound quality definitely best bang for your buck , very content with these though may need a software update for one bug i experienced.. dinging or etc while already connected
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Price
Looking into refurbishing my Sennheisers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quick review without a lot of detail because I'm in a hurry. My Sennheiser headphones that I've had for the last 12 years are way better than these, but everything is getting cheaper I guess so for the price of about $300 these are okay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT,
We regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
Should you need further assistance, please let us know so we can turn your experience around. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Music sounds great. Noise canceling is great. I was looking at these and Bose, but these sounded better. Only con is the bass. Not as good as skullcandy but decent. I would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had Bose and Apple, but nothing beats these headphones for the sound quality. I was skeptical to begin with, but after putting these on, I can honestly say that I am a believer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iowaphish, You've made an excellent choice! Thank you for the awesome feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Sam
- Pros mentioned:Comfort
Headphone Review!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4’s by Sony couldnt be a better choice for myself. Love how comfortable they are. I give them a 4.5/5, solid set of headphones for the gym and everyday use. I just dislike the talk for ambient sound feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieMojo, we;re glad your are enjoying our industry-leading noise canceling headphones. We understand your feedback regarding the ambient sound feature of your SONY unit. If you are referring the Quick Attention Mode, please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752815.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
noise canceling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling. Good quality for the price we paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bragg, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony! ~Earl