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Customer reviews

Rating 4.7 out of 5 stars with 12590 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 339 Showing 6,761-6,780 of 12,590 reviews
  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for someone as a gift, they love it and it's great that it has active noise cancelation that works very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Steven,

      Thank you for choosing Sony!

      It brings us great satisfaction to hear that the WH-1000XM4 headphones were a hit as a gift! We're delighted that the recipient loves them and finds the active noise cancellation to work very well. Thanks for sharing this wonderful feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Try these Sony headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sony always makes high quality products so give them a try!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kaizen,
      Nice! Thank you for yor recommendation and for your trust. We are truly happy to hear your satisfaction on the quality of our WH1000XM4. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly was hesitant in buying these but after watching reviews on YouTube. I’m glad we made the purchase especially that it was on sale and cheaper than the mx3. Totally would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZombieRobotbaby,

      Awesome! We are glad that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great! The fact that u can switch from noise cancellation to ambient sound is incredible. The feature it’s has are awesome they come in handy when I work out love ‘em!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eduardo,

      Awesome! We are glad you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New for me … i am glad trying it out!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Bose for my noice canceling headphones. I went through 3 sets over the years. The Sony is not a bad choice… i have use it 3x a already on a typical 4.5 hrs flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NorthEast101, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    love love love

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancelling is amazing! i can barely hear people talking or the cars or anything. helps me stay in my own little word

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi linxxvi, Awesome! We are glad to hear that you are enjoying the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great second pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second set of these headphones - really like them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hubguy,

      That's fantastic to hear! Owning a second pair really speaks to how much you're enjoying the Sony - WH1000XM4. We're glad you appreciate their comfort, sound quality, and industry-leading noise cancellation. Thanks for being such a loyal Sony customer—enjoy your listening!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones are different

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound! I couldn't be more happy then buying these it was worth every penny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Belki,
      Perfect! It is so nice to hear that you are satisfied with your purchase. We're happy that you are pleased with the sound quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    God

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones. if you're smart and dont want to spend all your money or airpod maxes. BUY

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaunP,

      Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you liek your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony and have a great day!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound and ease of use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ability to adjust the sound quality to your taste. The soundstage is excellent and the bass response is quite good. These headphones sound as good as other brands that cost much more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I loved

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my perfect headphone.to isolate any discomfort from outside . I'm very satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FelixG, Thank you for this amazing review of your WH-1000XM4. We're glad you love the excellent noise cancellation and overall features of your headphones. Good to know you are very satisfied with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These are my favorite thing I own

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are insanely good, the EQ settings make it sound perfect. Great noise cancelling. And a mic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelseyC, wow! We're glad you are enjoying the sound quality, noise canceling feature and microphone of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable enough for use while sleeping. Great ANC. Easy connection to iPad/iPhone but haven't figured out how to connect to Sirius on MacBook Air.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi clep, Excellent! We're very pleased to hear you like the comfortable fit, industry-leading noise cancelation, and easy Bluetooth pairing of your Sony WH-1000XM4. Please follow the pairing instructions on the link below on how to connect to a Mac computer.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754731.html

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product very good no problems works very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mac2020,

      Thank you for the fantastic review! We appreciate you taking the time to share your positive experience with the WH-1000XM4 headphones.

      We are delighted to hear that you find them to be a very nice product with excellent and consistent performance. Our goal is to deliver an exceptional, hassle-free listening experience, and your feedback is the best compliment we could receive.

      Thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned many headphones over the years, these are the best. The sound is great no matter what kind of music. The noise cancelling is the best available. Reccomended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justrobu,

      Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headset with super sounding . Sony don't miss

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BhuvanyogasukeerthiJ, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    These are nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canellation is amazing, and the talk to disbale ANC is pretty neat, as long as you are not one of those that sing along. My only issue with these is that when I connect them to my TV, there is a static noise at times, other than that I can conncet to 2 devices at the same time and that works pretty well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnny, Thank you for your review! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter spent over $400 on these, on my credit card! Wanted to kill her. But they are great! Excellent noise cancellation. I use them when I want to ignore her dad!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Security,
      Thank you for sharing a short story why you got this amazing headphones! We're glad to know that you are enjoying the great sound and noise canceling features of the unit. Nice to know it suits your needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your feedback and enjoy your new headphones! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. Bought them 2-3 years ago and they’re still amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Alexis! The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    high quality sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SOUND QUALITY IS ON POINT!! and i had no trouble at al getting them connected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristopherP,
      WOW! That's perfect! It's nice to know that you are pleased with the audio quality of our WH1000XM4 and having no connectivity issues. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US