Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing I use them every day. I love the fact that when I talk it turns off what I’m listening to till I stop talking for around 15 secs Great sound, and the noise canceling is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexander,
Great! We're glad that these headphones are already part of your daily lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Crisp and perfect sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my daughter. The sound it produces is so crisp and perfect. She has Bose and Marshall before, she said this headphones is way too much better and not hurting her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BluePink, Amazing! We're glad to hear that your daughter loves the sound quality of her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amaizing Headphones!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the price, upgraded from the Beats Studio’s and these are way higher quality in product and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ST3RB3N, You've made an excellent choice! We're glad you're enjoying the overall quality and amazing sound of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Buy this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love these. Im a college student and needed to get rid of everyday noises and this does wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth,
You made the right choice! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sure :)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think if they are on sale, buy them because it feels good to get a deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesJ,
Thank you for the 5-star review! We agree that getting a great deal is the perfect bonus! We're glad you chose the Sony WH-1000XM4 headphones, which are renowned for their industry-leading Noise Cancellation, their ability to deliver exceptional sound quality thanks to the powerful HD Noise Cancelling Processor QN1, and convenient features like Speak-to-Chat, which automatically pauses your music when you start talking. Enjoy the peace and quiet of your music!
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and amazing noise cancelling. Best in this price range hands down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashutosh,
That's awesome! We're so happy that you are pleased with the sound quality and noise canceling feature of our Sony WH1000XM4. You can enjoy listening to your favorite music without worrying the noise of the outside world. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Really great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever owned. 10/10 recommendations
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhalilH, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing Kanz
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Was Waiting For These To Come Out & when They Did.... XM4's Did Not Disappoint The Cancellation is Outstanding & The Sound is Sony's Signature Symphony of Magic!!! Highly Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrWendall23,
Awesome! We're glad that your patience has paid off. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
None of the 'smart' features actually work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a shame, but most of the 'smart' features of these headphones don't really work: 1) They don't reliably pause when removed (and start playing again when you've not returned them to your head) 2) They can't tell the difference between loud noises (like working in the garage) and speech, so it incorrectly toggle active noise suppression. They sound great. The noise cancelation is great. The range is great. The app is really very good and the controls are well thought out. They're very nice headphones, but you're paying for a bunch of 'smarts' that simply don't work. After much trial and error, I've turned each of these features off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerverseOsmosis, We regret to hear that you're having an issue with the WH-1000XM4 Wireless Noise Cancelling Headphones. We apologize if the WH-1000XM4 headphones won't pause or the Wearing Detection function doesn't work. This may occur after moving from a cold to a warm place or after wearing the headphones under sweaty conditions. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. In order to prevent it from being scratched, do not touch or wipe the proximity sensor part. Listening to ambient sound quickly (Quick Attention Mode). This function turns down the music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode
Touch the entire touch sensor control panel of the headset. The Quick Attention Mode is activated only when you are touching the touch sensor control panel. To deactivate the Quick Attention Mode
Release your hand from the touch sensor control panel. About the instruction manual video
Watch the video to find out how to use the Quick Attention Mode.
https://rd1.sony.net/help/mdr/mov0013/h_zz/
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Portable Audio Model Number:
Additional Information regarding your experience with the headphones:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you,
Jay
- Pros mentioned:Sound quality
Fine headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing an older Bose headphones that I have. I bought them for airline travel. Not the most comfortable, but much better than the others that I tried. (Bose and B&W). Requires set up and firm ware updating via a computer update. Overall I'm pleased with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAVMD, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones I’ve had In years
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I love how it drains out kids and other background noise unless I touch the side of the headphones with my palm. Great sound great wireless and excellent corded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Turtleslover223, Awesome! We're glad to hear that you love the noise canceling and sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Best Headphones Out There
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these after reading a review that they were the best noise canceling headphones out there and they did not disappoint! Would recommend for any person who chills to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MXL1025,
Great! We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony xm4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony xm 4s gives bose a run for their money when comes to noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello vilacr,
That's awesome! Thank you for the honest review and we're glad that you appreciate the noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Excellent Noise cancellation feature
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is m go to headset for all purpose. Its noise cancellation quality is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SubhojitD,
Great! Thanks for trusting our product and we are very thrilled to hear that you are pleased with the noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Rock on!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would difinately recommend these to all,great sound,cant even hear mower running!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gary,
Awesome! Thanks for your recommendation and we are truly happy that you are pleased with the sound quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great headphone.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. They sound great (not that great as seen on YouTube reviews). Noise Canceling works well. But, in many cases it fails to pickup announcements/ voice. Overall great buy.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Touch controls
Good but not the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really expensive but they sound really good but I actually like the Microsoft surface headphone more the touch controls are trash and they don’t send you with a aux cord with a mic. But I do like them but for the price it’s not worth it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blowsif1988,
We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having a complete experience because of the touch controls and supplied headphone cable. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
When using the touch sensor, it is recommended to use our index finger. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Your feedback about the supplied headphone cable is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Wireless works well and they have great sound quality. Are pricey but the build quality is good. One thing though is that you have to be careful not to get them wet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manwithgame,
Thank you for the 5-star rating! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Great for most part
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones definitely help me study in many environments. Cancels out lower frequency noise better. Annoying high pitched voices not fully sound proof unfortunately. Not as noise cancelling as airpodspro but I still like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomS, we're glad you are enjoying our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit. When there's an issue during calls, please use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Excellent noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling and full sound. It’s a pleasure to listen to music in these headphone. Also using it for work conference calls and the audio and microphone are crisp and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoopla,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph