Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling and full sound. It’s a pleasure to listen to music in these headphone. Also using it for work conference calls and the audio and microphone are crisp and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoopla,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fabulous noise cancellation - great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow - these sonys are worth it. The noise cancelling features are amazing and the updated speaking detection is amazing. What a great upgrade from my older model!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmed123,
You made the right choice in upgrading to the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Noise Cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, I use them everyday to study and it blocks out so much noise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ReubenS,
Great! Now you can focus to your studies while listening to your favorite music and away from the outside noise, thanks to the awesome noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Would recommend if looking for noice cancellation and ambiance sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marsmit,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling and quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things work great! Highly recommend this anyone. We use them to cut grass, in the car (obviously not the driver), and for watching tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wendy,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Top quality over the ear headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is easy and quick to set up. The sound quality is excellent and the noise cancelling feature is outstanding. The only negative comment is that the charging cable is very short.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello there! Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
No Outside Noices
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for everyone and for everything. No outside noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestitem, Awesome! We are glad to hear that you are happy with the noise cancelling of your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I loved
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my perfect headphone.to isolate any discomfort from outside . I'm very satisfied with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixG, Thank you for this amazing review of your WH-1000XM4. We're glad you love the excellent noise cancellation and overall features of your headphones. Good to know you are very satisfied with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Top quality!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are the best. Exigencies but worth it. The quality is top notch, both sound and manufacturing. Using them takes some figuring out. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 7Stars,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works great, don’t know how it blocks out so much noise. I am using with blue tooth for tv and it does drop the sound once in a while just for a second but not enough or long enough to miss what is being said. Very happy with head phones and amazed at the noise cancellation ability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigblue,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I use them at work and at home. My only complaint is that if I lay down to watch tv with them on, I sometimes push a button to turn them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JBFW, Fantastic! We're very pleased to hear you love the great noise canceling feature of your new Sony WH-1000XM4. We appreciate your feedback about the unit accidentally turning off while you're laying down. You can temporarily disable the touch sensor control panel by going into the Sony | Headphones Connect settings. Tap the [Touch sensor control panel] switch on the Dashboard to switch the setting between [On] and [Off]. REF: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html
Should you need further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grear headphones. Easy connection! Noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trbo, we're glad you are enjoying our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Phenomenal.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Encapsulating ANC. Good controls. Love the headphone jack for wired use with my PS5 and Xbox.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bihazards,
Fantastic! We are so happy to know your satisfaction with the incredible sound quality, industry-leading noise canceling feature, and user-friendly controls of the WH-1000XM4. We are also delighted to hear that you love the 3.5mm aux input of the headphones for wired connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Cool Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my sons 22nd birthday He says they work great They keep out the outside sounds He is very pleased with them and uses them daily Very much would recommend to friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bales22,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
King of ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and amazing noise cancellation. Literally my best purchase over the years, totally worth the money. If you are looking for great noise-canceling headphones, go for this.
I would recommend this to a friend - Pros mentioned:Weight
Great Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the M2 for the last couple of years and decided to upgrade primarily due to the additional software features offered in the newer version. I will say that while they are lighter than the previous version, the materials feel less premium. Outside of that, I love these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenzie,
We're glad that you like the additional features of the WH1000XM4. Your feedback about the material is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones in their price point way better than the bose and and apple over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Irv400, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Ear phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second one. Both are excellent. I have very BAD hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rivka,
It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
God
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. if you're smart and dont want to spend all your money or airpod maxes. BUY
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunP,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you liek your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Sound quality
Performing....as advertised!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still maintaining Sony's high standards. Only upgraded from the XM-3's due to their tweaking the of quieting down even more of background noise during calls and the added feature dual connection at once on two devices like the QC 35 II. Only wish they were water resistant like the Jabra 85t's. Hence 4 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buzz, we're glad that you continue to choose Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the water resistance feature is greatly appreciated. Thanks for choosing Sony.
~Ralph