Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$259.99
Save $20
The comparable value is $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12591 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 344 Showing 6,861-6,880 of 12,591 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing and really comfortable, i am so glad to buy this model

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeyedehmasoumehS,

      That's great! We're glad to hear that you like the comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphone the best i ever heard for the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MorrisB,
      Thank you for purchasing our WH1000XM4 and for sharing your feedback with us. We're glad that you like our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect for Students

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great I have been able to study a lot easier and focus better because of these headphones if you are a student you should get these they are perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SarahV,

      Thank you for sharing your positive experience with the WH1000XM4 headphones! We're thrilled to hear that they have helped you study easier and focus better. These headphones offer superior sound quality and noise-cancellation, perfect for students needing focus. With adaptive sound control, touch sensor controls, and 30 hours of battery life, the WH1000XM4 headphones are ideal for any busy schedule. We appreciate your recommendation and are glad to know that they have been a perfect fit for your needs. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones !

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality ! These noise canceling headphones work absolutely amazing !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KellyS,
      That's nice to hear that you are amazed with quality and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and clear sound for the sale price. Will purchase more for the holidays.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ronda,

      You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! We love these headphones and all the features they have to offer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Haley,
      Thanks for sharing your thoughts on our Sony WH1000XM4 and we are gladly to hear that you are satisfied with sound quality and awesome features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Wireless works well and they have great sound quality. Are pricey but the build quality is good. One thing though is that you have to be careful not to get them wet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manwithgame,

      Thank you for the 5-star rating! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony perfection

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality prefect for the person who gets overwhelmed and blocks out the real world excellently

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianR, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for long flights!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and the noise cancelling on these do wonders Everytime I have to fly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertP,
      Nice! Thanks for purchasing our Sony WH1000XM4. We're thrilled that you are enjoying your flights. Thanks to our XM4's superb noise canceling capability, it blocks all unwanted noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 3 out of 5 stars

    Good but not the best

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re really expensive but they sound really good but I actually like the Microsoft surface headphone more the touch controls are trash and they don’t send you with a aux cord with a mic. But I do like them but for the price it’s not worth it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blowsif1988,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having a complete experience because of the touch controls and supplied headphone cable. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      When using the touch sensor, it is recommended to use our index finger. You may also find this link helpful:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      Your feedback about the supplied headphone cable is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Super nice!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice and comfortable headphones!! It's also compact and good for traveling or anywhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShanT,

      That's great! We're happy to hear that you like the comfortable and compact design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone and noise blocker

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone and noise blocker. The sound quality is great and would recommend it to anybody.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stocktonian,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphones. They sound great (not that great as seen on YouTube reviews). Noise Canceling works well. But, in many cases it fails to pickup announcements/ voice. Overall great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thsi was such a great buy especially when its on sale. The best sounding headphones i have ever tried

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Acac,

      That's awesome! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancelling headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling and full sound. It’s a pleasure to listen to music in these headphone. Also using it for work conference calls and the audio and microphone are crisp and clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoopla,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony noise canceling headphones

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed these so far. Wonderful sound quality and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beta, we're thrilled that you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I literally can’t hear anything with these on especially the teenage children that im trying to block out. These get the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaNajia, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Whole New World

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new wireless headphones. Amazing product. I still have the headphones with the cord and was hesitant about upgrading. Glad I did... amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Eric! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Sound After EQ Adjustments

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box is great, but the audio can be fine-tuned and perfected according to your taste when using the Sony Headphones App.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pjvasquez, Awesome! We are glad to hear that you found the perfect headphones for you. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Airpod pros to these headphones and its a big difference! The noise cancelling feature is the best one yet! Also the audio quality is so much better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sauceboss,

      Great! We're thrilled that you are happy with the upgrade. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US