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Customer Ratings & Reviews

$259.99
Save $88.01
The comparable value is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12638 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 347 Showing 6,921-6,940 of 12,637 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great overall specially when on sale! better than the more expensive model

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoS, This is great! We're also thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the headphones as a Christmas present for my daughter. She loves them. They last about 30 hours between change.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MDLC,

      You made the right choice! We're glad that your daughter is enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones sony 1000xm4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphonesis wow, my husband love this it, the sand is great, and recognizes when when its on your ears and it turns on and once you take it off you ear it turns off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ag123, we're glad to hear that your husband loves our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They really are excellent headphones amazing build

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really are excellent headphones amazing build quality amazing sound if you can get them on sale and you got the extra cash definitely snatch them up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jdoge, Wow! We're glad you like amazing built quality and excellent sound of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    silverness

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, Sweat will slowly damage ear puffs. Battery not to lasting. Connecting is a struggle at moments. Other than a few electronically flaws great comfortless.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone and noise blocker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone and noise blocker. The sound quality is great and would recommend it to anybody.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stocktonian,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! Good sound when listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hope, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Good noise cancellation but issues with Ubuntu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it while traveling and they were super comfortable and the noise cancellation worked like a charm. I've tried using it on an Ubuntu laptop for zoom meetings and it has issues with being set as the default when starting meetings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dnash,

      We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you are not having the best experience when using a computer for video calls. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also refer to the steps on these links to help you set up the headphones for video calls:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000003512.html

      In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Additional Information regarding your experience with the WH1000XM4.

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,

      ~Ralph
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST CANS EVER MADE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands-down the best headphones money can buy. Nothing I’ve ever used can come close to these cans! The sale price made these an even better deal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Degar,

      Great! We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This technology continues to improve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently flew on a flight with a crying baby? These headphones did the trick and i slept for 2 hours

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DoctorK, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. They work well, feel comfortable even after wearing them a whole day while wearing glasses. Only thing would be the bluetooth interference on the handsfree setting (specific to PC meetings). Once I figured out the correct setting on my PC, I am very happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Laura, We are so happy to hear that you are satisfied with the comfort your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for my son! He doesn’t put these things down. Enjoys listening to his music and stated these are the best headphones ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nina,

      That's awesome! We're glad he enjoys the sound quality of the headphones. We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Super nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice and comfortable headphones!! It's also compact and good for traveling or anywhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShanT,

      That's great! We're happy to hear that you like the comfortable and compact design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones as gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Gift and recipient really loved the way they function and sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan, we're glad you love the function and sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    simply the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    honestly, these are simply the best headphones available on the market. they sound great. work great. and deliver on everything you'd expect for headphones at this price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi johncfechter, we're glad you love the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling works well. Easily syncs to 2 devices like my iPhone and iPad simultaneously. All while having excellent audio. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkC,

      We appreciate the positive feedback and we're glad you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and enjoy your headphones!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headset with super sounding . Sony don't miss

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BhuvanyogasukeerthiJ, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony xm4 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. So helpful for studying and they look really cute!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mimi,

      Perfect! We're thrilled that you like the design and performance of these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and de sound cancellation is just great!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichelleS,
      That's awesome, right!? We are very happy that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cool!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than my Beats! They are an excellent quality! In addition, they are so cool! All my friends are jealous!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OkilaE, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US