Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and clear sound for the sale price. Will purchase more for the holidays.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronda,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise Cancelling and overall excellent sound quality but had a little issue with charging and battery but it’s getting back to normal now so I’ve been thinking it might have something to do with the extreme weather outside at the moment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahesh,
We're glad that you like the noise canceling function and sound quality of the headphones. It's unfortunate that you experienced an issue with the built-in battery. If you still have this issue, reset and initialize the headset:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If still not resolved, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphines are topnotch. Noise canceling to the nines. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DragonSlayer,
That is awesome! Definitely one of the best! We are delighted to hear that you are pleased with the performance of our WH1000XM4, especially its noise canceling capability. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones have great sound. The software that comes with them is decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kaeleth,
Nice! Thanks for the feedback and we're glad that you like the sound quality and the Sony app for the headphone. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!! More than happy, price was very competitive. Very good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorC,
Nothing makes us happier than hearing about happy customers! Thanks for the awesome feedback. We always strive to deliver the best quality with our products. Nice to hear you like your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Perfect for long flights!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and the noise cancelling on these do wonders Everytime I have to fly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertP,
Nice! Thanks for purchasing our Sony WH1000XM4. We're thrilled that you are enjoying your flights. Thanks to our XM4's superb noise canceling capability, it blocks all unwanted noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth the money. Amazing sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EsmeraldaD,
Nice! We're truly happy to hear your satisfaction on the sound quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and love the color as not just the standard headphone black.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonK, we're glad you love the sound quality and color of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Buy it already, you won’t be disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad I got these over the competition. These are amazing. Awesome sound quality compared to other brands. The noise canceling is very nice as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremy, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended by a family member. Exceeds all expectations. Cancels out loud noise, lots of activity, and hones in on whatever you choose to listen to. Bought two. We use with IPADs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nameless,
We're thrilled that the headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the High Quality sound.................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmanuelRuiz, we're glad you love the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great noise cancellation. Sound is good. However mic could be better
I would recommend this to a friendBrand response from SonyListens
Posted .HI FerrinA, Great! We're glad that you like the sound and noise canceling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best headphones !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality ! These noise canceling headphones work absolutely amazing !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KellyS,
That's nice to hear that you are amazed with quality and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sound quality and noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise canceling and build quality. Only complaint was that it made my ears feel hot pretty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jtg97, We are glad that you like sound quality, noise canceling and build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please make sure to wear your headphones correctly and adjust the length of the headband according to your preference for more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! We love these headphones and all the features they have to offer
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Haley,
Thanks for sharing your thoughts on our Sony WH1000XM4 and we are gladly to hear that you are satisfied with sound quality and awesome features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality!! The base and noise cancellation is amazing 9/10!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danay, Awesome! We're very pleased to hear you like the great quality, punchy bass, and top notch noise cancellation of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Never Leave Home without them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frankly these are the best noise cancelling headphones around. They sound great, block out every noise and are perfect for traveling and at home. I never leave home without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spar10,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
These headphones are superb!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones are everything you ever dreamed for. I have no qualms about them. Sound quality is excellent. Noise canceling is spot-on. I feel they are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Herspirit,
Awesome! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony Headsets
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as expected. When you purchase Sony product there won’t be disappointment. Excellent quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MauricioS, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort
These are end game
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a headphones stickler. I have been through google headphones, android, jay Birds, air pods you name it. These are the only headphones I have truly loved. Nuff said.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuygeek,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph