Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- |
- SKU:
- 12015470
Customer reviews
Rating 4.7 out of 5 stars with 12579 reviews
(12,579 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound on these and the comfort the only thing that bugs me is how sensitive it picks up background noise. Sometimes it’s able to block everything completely and sometimes it doesn’t detect it. The battery life is great to me.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RocioL,
Thank you for choosing Sony products and for sharing your feedback on the WH-1000XM4 headphones. We’re pleased to hear that you enjoy the sound quality, comfort, and battery life of your headphones. However, we apologize for the inconsistent performance you’ve experienced with the noise-canceling feature.
To help address this issue, we recommend the following steps:
1. Disable Adaptive Sound Control:
Open the Sony | Headphones Connect app.
Navigate to the "Status" tab.
If "Adaptive Sound Control" is enabled, please turn it off.
Adaptive Sound Control automatically adjusts noise-canceling settings based on your activity, which may cause the inconsistencies you’ve noticed. For more details, please visit:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00224945?utm_source=openai
2. Set Ambient Sound Control to Noise Canceling:
In the app’s "Sound" tab, locate the "Ambient Sound Control" setting.
Ensure it is set to "Noise Canceling" for optimal performance.
This ensures that noise cancellation is prioritized over other sound modes.
3. Update Firmware to Version 3.0.1:
Installing the latest firmware can improve performance and functionality. Instructions for updating are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
We are committed to resolving this for you. Should the issue persist, we recommend reaching out to our dedicated support team for advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones on the market till this day !
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect non “ luxurious “ listening headphone that you will find in the market , I didn’t get the latest one ( xm5 ) because they don’t fold but the 4 does and it’s perfect for traveling , on top of that it comes with an adapter to use it in the airplane. They are super comfortable and can be used with glasses and you won’t get tired of them and the noise cancellation is Insane ! I love how quick 5min charging gives you 10hrs of battery life ! And I love how the buttons are touch screen. Best headphones
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamAlxnder,
Thank you for your amazing 5-star review of the WH-1000XM4 headphones! We're thrilled you find them the best on the market and love the foldable design, comfort, and exceptional noise cancellation. The quick charging and touch sensor controls truly enhance your experience.
Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Incredible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these from previously using Beats Studio 3 w ANC, same MSRP as these, and got these on blackfriday and wow the quality is incredible, SUPER LIGHT, SUPER COMFORTABLE, and amazing ANC, fan was on max and I couldnt hear it hardly unless I tried to. Amazing battery lasted 6 hours without charge straight out of box, I use the headphone jack so I cannot say if it were wireless
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobTheBuilder, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear you like the incredible quality, lightweight and comfortable fit, industry-leading noise cancellation, and excellent battery life of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Not Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch panel is WAY too sensitive. I’m talking don’t raise your arm or they change songs type sensitive. I had to turn the panel off, which is a good feature but absolutely sucks if you’re working out. They’re comfortable but if you wear glasses they’re terrible; I’m sure most over ear headphones suck for glasses users. The noise-cancellation isn’t bad but it’s not as good as my AirPod pros…the little white earbuds. I chose these over Bose because they sounded better in my opinion. I’ve worn them on the plane and they were better than my AirPod pros for that purpose, which I literally purchased them for the plane. So they’re good for what I bought them for but musically there are better headphones out. These only sound good because I fixed the EQ; they should have sounded good right out of the box considering the price. For comparison I tried the Bose equivalent of these and could hear EVERYTHING with the noise cancellation on BUT the Bose sound better musically. These, I can not hear the TV while standing right in front of it at a decent volume. I’d catch these on sale, definitely do not pay full price. I might add that the battery life on these is insane. I can go a month or more on a single charge using these 3-4 days a week for 1-2 hours each of those days. When I say insane….I literally forget where I’ve placed my charger because I don’t use it often.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kenny,
Thank you for sharing your experience with our Sony WH1000XM4. While we are happy that you appreciate the noise canceling capability and long battery life of our XM4, we regret to hear that you are having some issues, especially with the touch sensor control panel. Your feedback is highly appreciated and will help us improve our future products. For the meantime, you can check these helpful links to address the issue with the touch sensor control panel.
Wearing the headset
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Sony M4 honest review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Build Quality Great, Sound and Noise Cancellation! Amazing! Not heavy at all, and comfy on the ears! Color is a wet cement matte color. Not really silver which I love.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS,
It's a true pleasure to hear how impressed you are with the WH-1000XM4 headphones! We are thrilled that you find the build quality great, and the Sound and Noise Cancellation amazing! We also appreciate your specific comments on the comfort and the unique color—it's great when the subtle design details are appreciated. Thank you for your review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Rated 5 out of 5 stars
Definitely would recommend.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TLDR in advance: try it on in store before you purchase to make sure it fits. Good for big ears. Better sound than the bose imho. Tried in store before I purchased. To me they sounded better than the bose quiet comfort 45 which was the only real competition. They also fit over my ears better because I have big ears. I also have been accused of having a big head and these weren't too tight. A friend of mine with a much smaller head and smaller ears said it felt huge on her head so its not sized for everyone. I recommend trying it in store. Noise canceling is good. Obviously it's not shooting range good but if the world around you is too noisy putting them on helps block out the noise. Probably shouldn't use the noise canceling while attending children for safety reasons because odds are you won't hear them screaming from the next room over. ;) That being said you will probably hear them screaming in the same room it will just be dulled. You can also turn off the noise canceling. Some of the gimmick features are cool but most people won't use them. Like immersive 360 sound for some subscription based music services (Not spotify). It sounds cool but im not paying a monthly fee for one music source to sound better. Especially when all the others still sound pretty good. The feature to temporarily hear your surroundings when noise canceling is active was also cool but odds are you won't use it often if at all. Overall they're cool noise canceling headphones that sound good. The app works on andoid well but I didn't do any testing with an iphone. Price is a little high but would recommend.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi voidyourwarranty,
Thanks for sharing your 5-star review of these amazing headphones. We're glad that you like the fit, sound quality, and noise canceling function of the headphones. Your feedback is alos greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
SONY beats BOSE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to do am "in-store" comparison between the Bose QC 35 I have owned for about the last 2 years and the Sony WH-1000XM4. Unfortunately, the demo station in the branch nearest to where I live, never had the demo model set up properly and, besides, I wouldn't be able to compare the same music. Well, now that I have bought a pair of these great headphones and have finally done an "in-home" comparison, listening to the same song, I can truthfully say that this Sony model is superior to the Bose QC 35. While the Bose model has produced very good sound and the noise cancellation has been excellent, the bass on the Sony is much stronger and the overall clarity of the music is noticeably sharper. Also, the Sony app provides a much superior Equalizer experience for customizing your own settings, allowing you to set up TWO custom pre-sets. The Sony even feels more comfortable than the Bose which wasn't ever UN-comfortable. The Sony just feels "softer" and "lighter" by a small margin. The Sony app even allows a more custom fit by allowing you to measure your ears using photos you take. Until recently, BB was carrying the previous model, the Sony - WH -1000XM3 but this has been, I'm guessing, phased out for the slightly more advanced XM4 released by Sony in 2020. My needs for using this headphone are very basic. I don;t really use the voice or phonecall feaures, so I'm not in a position to state how well that works. I did use the volume feature on the right earcup, (no button, you simply raise or lower the volume by running your finger vertically up or down the earcup exterior), and that worked fine and the connection between the Sony app and the headphones paired effortlessly. All in all, I'd say that, soundwise, (especially because I like extra bass), these are superior to the Bose QC 35, and are worth the price if you want the more expensive noise cancellation headphone experience.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chiaroscuro37,
You made the right choice with these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely in love with these headphones. They're pricey but worth it. The sound is amazing and the noise cancellation is great. I can wear these for a long period without my ear hurting, which is honestly a huge plus. I assumed they were going to be heavy but they actually aren't. Another thing is the battery, I charge these once a week or two.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XimenaS, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Productivity, Focus, and Comfort in One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH1000XM4 Wireless Noise-Cancelling Headphones (Midnight Blue) for about two years now, and they’re still one of the best purchases I’ve ever made. The sound quality is excellent—clear, balanced, and immersive, whether I’m listening to music or taking calls. The noise cancellation is top-notch and makes it so easy to focus, even in noisy environments like coffee shops or shared workspaces. For productivity, these headphones are perfect. I can stay locked in for hours without distractions. The comfort is also impressive—I can wear them for long sessions without any issues. After two years, the performance is still consistent, and the build quality has held up really well. If you’re looking for a headset that delivers focus, productivity, and amazing sound with world-class noise cancellation, this is it.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bekalu,
We're so glad to hear that the WH1000XM4 headphones have been your go-to for everything over the last two years and have consistently impressed you with their unbeatable price and sound quality—even compared to higher-end models. Thank you for awarding us 5 stars and sharing how the performance of your headphones continues to stand out.
Thank you for choosing Sony. We hope today is fantastic!
DiegoV.
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Lobe my XM4s my daily drivers jack of all trade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancelling makes these entry level audiophile grade even though the drivers are dynamic so comfortable you can wear them for over 40 hrs fyll vol longer with anc and silence it has a feature to not allow them to auto shutdown if no audio and with anc on its amazing. has i believe 5 mics you can always swap to the mics and hear around you in approz 15ft radius so you dont shout with them on also. they full charge in under 2hrs.. and rarely need it. these are the@perfexted xmark 1s and better than the xm5s they're very nice and i own audeze lcdx pairs also. this is my 2nd set just because. my orig is fine. do yourself a favor hop online spent the 25. bucks on Wicked Cushions for these. the stocks are a bit flat. you'll get more dynamic range also. they install in no time the plastic behind the ear cusion unsnaps then just snap the others on in under a min.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MJFAME,
Wow! Thanks for sharing your awesome review of our WH1000XM4 and we are delighted to hear that you are pleased with the noise canceling capability and performance of our XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Excellent Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. It is truly sound proof and material is very sturdy, in addition there are a lot of options for covers on Amazon if you want to go the extra mile to protect product while at the gym. Product also shares the same charger as Iphone users (USB C), so very convenient. Battery last long and ear muffs are comfortable on the ear/head.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Worth all the hype? Yup!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I grabbed these on sale on 3.8.22. There was so much hype surrounding these, so I pulled the trigger. I can honestly give a review after owning them for 17 days! My taste in music ranges from bands like Rotting Christ, Behemoth, Slayer and in a flash, I can go to Frank Sinatra. Yes, I know it's a great range in genre, but these headphones keep me happy. I don't find them to be too bass happy or treble happy, but I would rather call them neutral sounding. I'm not an audiophile, but I can't find any issues with these at all. The Sony app works just fine on my S22 Ultra and it gives the ability to tweak the EQ where I want it. They are very comfortable to wear for extended periods of time. The noise cancelling feature is quite nice compared to my Bose QC 25's. I don't feel the pressure on my ears that I do with my Bose. Battery life thus far has been good. The longest I have had them on (on and off to be honest but still powered on) was when washing my two vehicles and my motorcycle and still had a ton of battery left. Estimated time I used them was about 6 hours. I love the color as well; the blue is very nicely done, and the picture doesn't do it any justice. The only complaint is the USB C cable is so short! I have a charging station for all my devices and the included cable is too small. I suppose if you are using your laptop and need a quick charge, the size of the cable would be fine. Are these worth the hype? In my opinion they are and if you can wait for a sale, grab them!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LTwinJeff, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones to replace my Bose QC15's which have finally worn out. I considered these and the Bose QC35 II's, the QC45's and the 700's. On sale for Black Friday, these were just a bit cheaper than the comparable headphones, the 45's and the 700's. For me they were also just a bit more comfortable, and the noise cancelling gave me more options. I hate the look of the 700's, and the Sony worked just a bit better than the 45's. I have a doctorate in music performance, so I am judging the noise cancelling on how well it does, and these really block almost everything, and how they sound. The fidelity to the sound is very high. Plugged into my phone or computer, the volume setting needs to be almost at the lowest and is still super clear. Can't yet imagine these at the airport! I love the color (midnight blue)! It's just a bit lighter, and different from, the typical black, and it's also not white or silver. Nothing wrong with the colors Sony has chosen, but I wanted something that didn't scream out for notice, but was still not black. These headphones work great with just the cable, not even using the noise cancelling, and the charge lasts a long time, and I'm not even using a battery that I have to remember to replace. I should have upgraded a long time ago, but I may not have considered Sony's headphones back then. I don't know if these are the best noise cancelling headphones on the market, but all my searches compared these with different Bose models. I am very pleased with this purchase, and I can't recommend them heartily enough!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi concernedsontryingtohelp, Great choice! Thank you so much for your detailed review! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
Give it a shot and you won't be disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best over-the-ear headphone I have used. I am a jazz enthusiast and as such needed a decent headphone that will provide the proper definition and clarity of all the instruments that are at play. This headphone provided me with exactly that. The fact that it has an extra boost for the bass is a bonus. The noise cancellation feature is also very effective and true. I did buy a Bose Quiet Comfort initially but found the Sony to be better suited and more comfortable. I have used it also for office meetings in MS Teams. The headphone behaved perfectly there too unlike the Bose that dropped me off the Teams a couple of times. One comment I need to add though is that I am not sure what the "Silver" is all about, but obviously that is nothing to be held against. I will highly recommend this headphone, especially for music enthusiasts.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
Worth the hype
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been hyped up as the king of headphones for several years now. And it's all true; they are simply phenomenal. But a price point of $350 was a little more that I was willing/able to spring for a pair of headphones for a long time. But I got them on sale for $278, and can I just say, worth it. There are very few things to dislike about them. The bass is substantial, and if you don't fancy as much rattle than you can just tweak the EQ from the app, which is also awesome and very easy to use. I haven't even mentioned the ANC yet, which is probably the headline feature. It reduces road noise to a distant memory. I have yet to try them on a plane, so I can't quite speak on that yet but I'm sure they're great there too. The case is great. If you want portable headphones these are the ones for you. They are very light and comfortable, and for as good as the ANC is, the cabin pressure is almost non-existent. These are worth saving up for, is suggest waiting till they go on sale because that's a much better price. The only thing that could be improved is the water resistance. They can't handle any water whatsoever, and with the location of the mics and whatnot I am slightly concerned about wearing them in rain. But if you're looking for amazing ANC, great, hefty bass, and comfortable, portable headphones, these are the ones for you.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, Thank you for the fantastic review! We're very pleased you like the easy to use app, industry-leading noise cancellation, light and comfortable fit, portable carrying case, and powerful bass of your Sony WH-1000XM4 headphones. We also appreciate your feedback about the headphones not having a water resistant feature. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
When using the headset near a sink or liquid container
Be careful that the headset does not fall into a sink or container filled with water.
When using the headset in the rain or snow, or in locations with high humidity
When using the headset while you are perspiring
If you touch the headset with wet hands, or put the headset in the pocket of a damp article of clothing, the headset may get wet.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Most Comfortable Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been used everyday since getting them! I have the Apple AirPod Maxes and I would always grab these instead. Build quality feels a little cheaper but that’s what gives it the comfortable weight when on your head. A lot of headphones feel bulky and I can only wear other headphones for so long. These are comfortable, fit around the ear perfectly, and have great sound quality. After owning for over a year, there have been no issues!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jono!
It’s great to hear that your wh1000xm4 has become your "go-to" pair, even over other premium options! We’re especially glad you mentioned the weight and comfort. We intentionally focused on a lightweight design to ensure they stay comfortable for those long, everyday listening sessions without feeling bulky.
Knowing that you’ve had a seamless experience with no issues after over a year of daily use is exactly what we strive for. Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Excellent for music, movies, and conference calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is excellent and completely surpassed my expectations, and I say this having used the Bose 700. The EQ is great for adjusting the sound quality and the battery life is definitely very long and will last even longer if you turn noise canceling off. The noise cancelling works very well. Note that it isn't complete silent, but it might as well be silent when you have music playing. The ambient mode is handy for hearing the outside world when someone is talking to you. More on the noise canceling, at first when you use it, it might not work very well. That's normal. If you calibrate the noise canceling through the Sony app, however, it will drastically improve the noise cancellation quality. I notice many people were not aware you could do this. I also find myself enjoying the Speak-to-Chat mode more than I thought I would. It's a feature that automatically pauses the music when you talk to someone and turns back on after certain amount of seconds that you can set through the app. I'm also happy that you don't have to use this in wireless mode if for example you have a device that doesn't support bluetooth or if you wanted to save on battery. My only complaint is that the splitter isn't flexible. The mic and audio connectors are split via a solid block, so unless you have a mic/audio port at exactly the same width apart as the splitter, it's not going to work. I had to buy a separate splitter, which fortunately is cheap off Amazon. The USB-C charger is nice, but the provided cable is very, very short. Maybe like 4-5 inches long at most. Fortunately, most of my devices were already USB-C, allowing me to use their connectors instead for charging. For others who don't already have a USB-C cable, this might be annoying. Connecting via bluetooth wasn't difficult. And I enjoy that you can connect to two different devices at the same time. The app Sony provides makes it easy to switch between your connections. You also can pair your headphone with your phone via NFC if your phone supports it. Just hold your phone next to the headset and it should request pairing right away. The headset comes with a single "Custom" button, but it's very limiting as you can only set it to Google Assistant, Alexa, or Noise canceling/Ambient Sound control. Now, the part that a lot of people will likely (and have) complain about is there not being any volume controller. I don't mean that this headset doesn't have one (because it does), but that people don't realize that there is one. If you read the manual carefully, you'll learn that this headset actually makes use of gestures on the right side of the headset. Using a finger, if you stroke the right speaker cup up/down, it'll adjust the volume. Sideway strokes skips to prev/next song. Double tapping it plays/pauses the song. You'll hear a "beep" if your gesture is successful. Personally, I think this is great as it keeps the headset having a nice clean simplistic look while still offering great functionality. My biggest complaint is the calling mode. Calling sounds clear enough and works great when you use it on the phone, but it sounds terrible when you use it on PC. It's because on the PC, when you want to use it for Skype/Discord/MS Teams or whatever, it has to use the AG Hands Free audio mode. In this mode, the sound you hear is like listening on a phone call, which is perfectly fine for conference calls but terrible for online gaming. The normal audio mode, however, still sounds great on PC for music/movies/solo gaming. It would have been better to separate out the microphone input and the speaker output so you can have microphone AND normal sounding audio. Maybe it does when using the wired mode, I haven't tested to say. Overall, if you were planning on using this as a possible online gaming headset, don't. If you were planning to use this headset for music, movies, solo gaming, or conference calls, however, this is really great for that. Finally, I thought this headset was going to feel incredibly large like my HyperX gaming headset. It feels surprisingly small and light. I can wear it walking around and not feel like I'm going to attract awkward attention for having a giant thing on my head.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flamingpencil, Thank you so much for your very detailed review, we appreciate it! We are glad to hear that you are happy with your purchase. We have taken note of your feedback as it will help improve our product. Thank you again for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable, the sound quality is great and the battery lasts a long time, certainly enough for a full day of travel. I'm not sure stepping up to the next model is worth the extra money.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikkidubs,
Thank you for the amazing 5-star review! It's rewarding to hear you're loving the Sony WH-1000XM4 headphones.
You've highlighted exactly what makes them a customer favorite: the exceptional comfort, incredible sound quality, and outstanding battery life that's perfect for a full day of travel. We're happy to hear that they provide everything you need for an excellent listening experience.
We appreciate you choosing Sony and hope you continue to enjoy your headphones for a long time to come!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
The best headphones of all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Noise cancelling headphones are the best. They had been comfortable, the sound is clear, noise cancelling function works excellent and the battery last a long time. All you can expect from a Noise Cancelling wireless headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsmaelS,
Thank you for choosing Sony!
We're thrilled to learn that you're enjoying your WH-1000XM4 headphones! It's wonderful to hear that you find them comfortable and appreciate the clear sound quality. We are particularly pleased that the noise-canceling feature has surpassed your expectations, as well as the battery life. Thank you for taking the time to share your positive experience with us!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, comfortable fit, very long battery life. Best over the ear headphones out there.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, James!
Calling them the "best over the ear headphones out there" is a huge compliment! We are so glad to hear that the sound, comfort, and battery life are all exceeding your expectations. We designed the XM4s to be a reliable powerhouse for music lovers, and it’s wonderful to know they’ve earned a top spot in your book.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team


















