Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
Great Choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones obviously have amazing quality, however I am impressed with its comfortability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithM, Thank you for the positive review! We're so glad to hear you like the amazing quality and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great for isolating during flights. Long battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife hates flying. Got these for her on sale. She loves them, they help her with isolating and relaxing. She likes them better than her gen1 AirPod pros for that purpose. The touch/motion controls are a bit gimmicky. The sound cancelling is noticeably better than my 40 dollar (on sale) anker q30s, but for cost, even on sale, idk if it’s worth the extra $180. The Ankers get 90% of the sound that the Sonys cover. I mow the lawn and do yard work with the Ankers. They work just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeknikRush,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that these headphones are perfect for your wife's travels. We also appreciate your feedback about the touch controls and noise canceling function of the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
To have the best experience when using the touch sensor, please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-subfooter_contactsupport
Regards,
-Ralph
- Pros mentioned:Comfort
The best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are far and away my favorite headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KennethW,
Great! Thanks for your feedback and we are delighted that you like the performance and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Music for exercising
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb I would recommend these headphones to all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IPODLISTENER,
Great! Thanks for your recommendation and we are pleased to hear your satisfaction on the sound quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life
The best out there !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good !! The battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinG, perfect! We are truly delighted to know about your satisfaction with the long-lasting battery life and amazing performance of your WH-1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort
Better than beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I have bought this year. Feels great on my head and ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Misswhit04,
Thanks for the purchase and we're delighted to hear that you are pleased with your purchase. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best all around headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best all around headphones you can buy. It plays good music, good sound for movies while watching via Bluetooth to smart tv and is good on airplanes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior,
Great! We're thrilled that you found the perfect headphones for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are so amazing and the noise cancellation feel so awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Great! We're very happy to hear that you're enjoying the excellent noise cancelling feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good Sometimes but not all the time.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these headphones for a couple days with hours of listening but returned them. The noise canceling feature was amazing when it worked. My AC was almost completely silenced and noises while running errands were much quieter, making my audio content much more engrossing. If you’re a bass head, you will be underwhelmed but if you like a nice balance of highs, mids, and a decent amount of low frequencies, you’ll like these. Unfortunately the pair I bought started to develop a slight hissing noise. It sounded like wind in a microphone or the faint sound of a waterfall in the distance. The hissing sound would take me out of the experience of my music or podcast. Whenever there was a pause in a conversation or a fade out of music, I would start to notice the hiss. I thought switching between devices would be easy but it was cumbersome. Switching from an iPad to an iPhone took some effort, having to restart the app or switch off Bluetooth on one device. The app isn’t properly designed for the iPad either so you’ll either have thick black borders or a stretched UI meant for phones. I will reconsider purchasing these headphones again since I hear so much praise for Sony’s noise canceling tech but I will wait a few months. By then I hope manufacturing, software, and firmware is refined to avoid this problem. Best Buy has been great and I will continue shopping here for years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TurtleScarf, we're glad that you like the noise canceling function of the headphones. It's unfortunate that you had to return these headphones because of the hissing sound. Resetting and initializing the headset might have resolved this issue. The multipoint function ( Connecting the headset to 2 devices simultaneously) must be turned on using the Sony Headphones Connect app.
We appreciate this honest review. Rest assured that this feedback would help us improve the quality and performance of our products. We hope you consider Sony in your future purchase.
~Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had. Noise cancelling is my all time favorite feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cece, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the headphones I’ve had this is definitely in my top 3 as the best. Great battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonG, We are glad that your new Sony headphones are one of the best you have ever had. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Amazing noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for flights. Its amazing how much noise these headphones get rid of.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sascha,
That's perfect! We're glad that our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones were able to live up to its purpose of eliminating unnecessary noise. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Weight
Best Earphones of 2021
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphones I’ve owned to date. Excellent ANC, two device simultaneous connection, lightweight and built right. You won’t find better earphones in this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HCNY,
Great! We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
goof buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.crisp and quality sound I use it everyday took a bit to get used to on my head all the time but still was amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ipadowner, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect, great sound and controls only problem for me is how easily they fall off. Not super snug, I wouldn’t recommend for an active person, great for watching a movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SageM, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
XM4 Headphones review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones! It’s my first time buying headphones ever so this made the experience excellent?
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SamM,
Thank you for choosing Sony!
It’s a true pleasure to hear your positive feedback about the WH-1000XM4 headphones! We’re excited to learn that your first experience purchasing headphones was excellent. Your feedback means the world to us, and we appreciate you taking the time to share your thoughts.
Best regards,
-Fred
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones that are comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brimmy,
Perfect! It's nice to know that you are comfortably using our WH1000XM4 and find it eady to use. Enjoy and Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent Noise Canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good music quality. Bought primarily for noise canceling use. Works very well for that. The noise canceling plus low volume of music blocks out a noisy work environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megan, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good for neurodivergent people with sensory issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cancellation is great and helps a lot with my misophonia and sensory issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HassetA, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth the cost.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone work really well. The noise cancelling works perfectly. The sound is rich and full, with deep base and crisp treble notes. I enthusiastically recommend them.
I would recommend this to a friend