Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Headphone satisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did my homework looking at reviews before I bought these . Very happy with my purchase . The product lived up to my expectations , very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied, We're glad that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Very satisfied with customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure these were really good headphones. If I didn’t already have a pair of my own, I would’ve kept them for myself. They were a Christmas gift and they weren’t my family member wanted. That’s why I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Thank you for your thoughtful review about the Sony XM4 Headphones! While it’s unfortunate they weren’t the right fit for your family member, it’s great to hear you were very satisfied with the customer service experience.
We appreciate your trust in Sony and hope you’ll consider us again for future gifts or personal use! -Maria
- Pros mentioned:Sound quality
SO GOOD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is impeccable and the noise cancelling is perfect!! I would recommend these for first time headphone users!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seasontee,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good pair of headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, I think anyone would be more than happy to get these
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Javi,
Nice headphone, right?! We're very happy that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you very much for your purchase and for choosing Sony! - Marco
- Pros mentioned:Sound quality
great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony headphones, which is why I always buy them! Better than Bose, Beats, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaleficentMoon, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There could be a murderer behind me and I wouldn't even know it. The ANC on these headphones are legit. And the sound quality is amazing on its own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCBA, That's awesome! We're really glad that you like the excellent noise cancellation and you are having a great listening experience using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Super comfortable and premium sound quality with awesome noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoelF,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, comfortable design and noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great noise cancelation, and super easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bose,
Perfect! We're glad that you are enjoying the sound quality, noise canceling feature, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass
Loved it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, best in class ANC. Good bass and clear music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cruzer,
Thank you very much for this awesome review and for giving our WH1000XM4 a 5-star rating. This means a lot to us. We're glad that you are pleased with the ANC feature and sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is Top-notch .I would definitely recommend this product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorC,
Nice! Thank for your recommendation! We are truly happy that the noise canceling feature of our Sony WH1000XM4 works perfectly to block unwanted noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My music is spot on and the outside noise is gone!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirich, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good earphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, sturdy and beautiful sound. I recomend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanyaP, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The Bose is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the Bose is better. For about $40.00 more the sound is $400 better. However, the Sony was very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGCXthebest,
Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
- Pros mentioned:Sound quality
Mind-blowing sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling headphones! Excellent sound quality and noise cancelling. Pairing with multiple devices is a great new feature compared to the previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJDM,
We're glad that you like the upgrades we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
The best headphones I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app makes these come alive. Trust when I say Tidal and their 360 audio make music sound like an album. The noise canceling and touch pad on the right are the cherry on top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troy,
Great! We're glad that you're enjoying the amazing features of the headphones like the dedicated app (Sony Headphones Connect app) and 360 Reality Audio support. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
New features not that amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and ANC are great. Switching between devices when connected to multiple is still very sketchy. Random disconnects even at close range. The mute-when-talk feature sounds great, but not if you find yourself singing along to your music at all. Not really worth the upgrade from the XM3's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sneake, we're glad that you like the sound quality and noise canceling function. Make sure to update the software of the headphones (via Sony Headphones Connect app) for optimum performance. You do have the option to turn off the Speak-to-Chat function by holding 2 fingers to the touch sensor control panel. When using the multipoint function, make sure to turn off or pause the music playback of the device that is not in use. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
To help resolve the issues with connectivity, you may refer to the troubleshooting steps on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
Hope this helps,
~Ralph
- Pros mentioned:Sound quality
Worth the investment!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING quality. The best headphones i ever owned. Noise cancellation is mind blowing...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayO, we're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Adding Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. It is the best! I recommend everyone buy this.
I would recommend this to a friendBrand response from SonyListens
Posted .That's perfect, AmsaleB! We're glad that you like your headphones and we appreciate your recommendation. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, but not excellant. Bluetooth and noise reduction work very well. Not as small and comfortable as my previous koss or senheisor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dlbrock, Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent we love them. Very good quality. We don’t tear any noise!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichelleM,
That is awesome! We're thrilled to hear that you are satisfied with the quality and noise canceling capabilty of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco