Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Studio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good sound on a private time in class or on the house
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoR, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are so amazing. The noise cancelling is insane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user567960,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the noise cancelling is some of the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerB,
Great! It's nice to know that you are pleased with the sound quality and noise canceling capability of your WH1000XM4. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Battery life
Highly recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had. The charge lasts about 2+ days for me as I listen at least 7 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneA,
You made the right choice! We're thrilled that you are enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Sony WH1000XM4. Great sound quality and noise canceling. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BusyPenguin, We are glad to hear that you are happy with your two WH-1000XM4s! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Works Great - Proximity Sensor Poorly Placed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work fantastically. Knocked a star for the plastic proximity sensor inside the ear cup. My ear pushes right on it and causes discomfort after a few hours. The sensor adds the auto pausing feature. But I would trade it away for not having it rubbing on my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Schramm,
Thanks for the feedback. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Weight
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, lightweight and works like a gem! I highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JCC18,
Perfect! We are truly delighted to hear that you appreciate the comfortable design and how lightweight our Sony WH1000MX4 is. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Worth the buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones! Work use/gym use/ cancels the world around me just as need be!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi F1shyCo, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, these are by far the best ones i ever bought!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Axel,
Great! We're delighted to hear that you are pleased with the quality of your WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable sound and looks, only problem that I had was the cushions pushing on my ear making them very uncomfortable after taking them off after a couple hours. YMMV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davin, thank you so much for the 5-stars rating! We are really pleased to hear you are happy and satisfied with the fantastic sound quality and stylish design of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
We are sorry if you feel uncomfortable using it after a couple of hours. The WH1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a set of Bose QC35 and the Sony has much better sound quality. The controls are awesome and so far I love them. Can’t wait for my plane trip to see if they are the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechBuyingFool, we're glad that you're enjoying the sound quality and controls of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We hope you also enjoy these headphones on your plane trip. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with nice noise cancellation, highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pink, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
Great headphones and comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves them, much more than his previous Beats. Fits better on ears and the Beats became uncomfortable after wearing for a period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JBirdinSC,
Awesome! We're glad your son loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Disappointed in how long they lasted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing and it blocks out bass music better than putting in ear plugs. HOWEVER, after a little less than 2 years they started to develop feedback from somewhere. When I put them on the desk and pick them back up I get what sounds like feed back from a mic being too close to a speaker so it's very ear piercing. I've tried unplugging them and plugging back in but that didn't fix it. So I just have to wait till they stop which they eventually do but until recently they never did it. And for the price I paid I would expect them to last at least 5 years or more before having issues. So I will NOT buy them again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pete, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the amazing sound quality and industry leading noise cancellation. we regret to hear about the audio feedback issue that you're having. If the headset does not operate correctly, please initialize the headset. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The noise cancellation exceeded my expectations. If I have any complaint, is that they can get a bit warm if I’m wearing them for extended periods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helenkeller, we're glad that you like the noise canceling function has exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life
Qaulity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones and the battery life is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelA,
Awesome! We're happy that you like our Sony WH1000XM4 for having a good quality and long battery life. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
one of the best headphones you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic headphones, great sound quality, app could use some work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UncleFelix, Thank you so much for taking the time to leave us a review of your
WH1000XM4. We're pleased to hear you like great sound quality this unit delivers. If you have any specific suggestions or features you'd like to see on the Sony Headphones Connect app, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Buy These!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned! Better than Beats!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaM, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had. Noise cancelling is my all time favorite feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cece, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for flights. Its amazing how much noise these headphones get rid of.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sascha,
That's perfect! We're glad that our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones were able to live up to its purpose of eliminating unnecessary noise. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco