Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
No brainier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of researching, I came to a conclusion to buy these. They sound great and have numerous smart features that are handy. I totally recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Top Notch Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. The noise canceling and adaptive sound is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarrenA, That's awesome! We are glad that you like the noise canceling and other features of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! -Craig
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love music and they are amazing to have for the experince other headphones cant give.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Value outweighs price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first i wasn't happy with the price. But the sound and capabilities of these made me a one man party!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregoryP, Great! We're very happy to hear you're enjoying the amazing sound quality and cool new features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, and noise canceling. For the price I wish the build quality was better, but it’s still pretty solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, DanteB! We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound ,my daughter love them. Likes them better than the Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sound,
That's awesome! We are truly happy that your daughter loves her Sony WH1000XM4 for its sound quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sound Proofing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I've made in a while and provides great quality sound proofing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR, we're glad you like the sound quality and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift. Preferred Sony over the others due to feedback from friends. Sound quality is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth a try!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds was great. My personal issue was how they looked when wearing. Kinda looked like big earmuffs. Other than that they're great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lili77,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. Your feedback about the design is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Better than Bose 700
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these over a year now. App is easy to use. Great for studying and while flying. I like pairing these to my TV at night so I don't bother others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not Much
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t feel like the sound quality on these is any different compared to my current Shure SE 215 earbuds… The build is fantastic and the headphones are very small. Color doesn’t look as pleasant and vibrant as it does on photos or pictures, it’s more like a boring mix of grey and beige. Noise cancellation is better than XM3 but it still can’t do much against noise such as laptop fans or desktop fans. My head still gets hot immediately as I’m using these. Overall, it was a mistake to give these a second chance. XM4 is intended for traveling on an airplane and maybe loud cities. If you want to listen to music or play games with good sound Quality, look elsewhere. I’ll be getting Shure Aonic earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RSas,
Thank you for your review. We are really sorry if the sound quality, color, fit, and noise canceling function of our WH-1000XM4 did not live up to your expectations. We appreciate your feedback. Despite the issues, we are glad to hear you are satisfied with its awesome build design.
For sound quality, the WH-1000XM4 features an equalizer with the use of the Sony | Headphones Connect app. You can adjust it according to your preferences to suit your overall listening experience. You can also change the sound quality mode from the Sony | Headphones Connect app to "priority on sound quality mode" so the headphones will prioritize the sound quality of your audio device.
For noise canceling, you can enhance this feature by following the steps provided on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
For fit or comfort issues, the WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
You may also find the information provided on the following link helpful:
Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
If there's anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Excellent and Clean
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphones and very compact! Travels very nicely
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DawsonB,
Thank you for choosing Sony!
We're excited to hear that you love your WH1000XM4 headphones and appreciate their compact design for travel. It’s wonderful to know they’re making your journeys more enjoyable and convenient. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and quality!! and easy to navigate with the app!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello stargaze,
Awesome! We are truly delighted that you are amazed with the audio quality of our WH1000XM4 and were able to utilized the Sony app to your desired preferences. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I like it…………………………………………………………………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZafarZ,
Perfect! We are very delighted that you like our Sony WH1000XM4 headphone. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and loved the noise canceling! Got it when it was on sale and did not disappoint
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, beyond my expectations. I will buy another one
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TanNguyen,
That's great! We are delighted to hear that you are pleased with the sound quality and our WH1000XM4 exceeded your expectations. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Can't wait for your next awesome review. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great for noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and the noise cancelling is exactly what I needed. My only issue is that they do hurt my ears after a couple hours. Also, I wish that instead of tapping the sides to change the settings, it was a button because it's easy to accidentally change settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saturn1998, Thank you so much for the 4-star rating! We are so glad to hear that you are happy with the noise cancelling and overall performance of the headphones! You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.Try lowering the volume or take a break from wearing them for a while. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones that are comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brimmy,
Perfect! It's nice to know that you are comfortably using our WH1000XM4 and find it eady to use. Enjoy and Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dad loved them really good noise cancelation and value for money
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Etha,
Nice deal! It's nice to know that your dad loves his WH1000XM4 and enjoying the noise canceling feature of our XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
husband loves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got these for my husband and he loves them! high quality sound and freedom of movement - no hearing the cord bang against things. let's him work in peace and zone out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cami367,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph