Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Great noise cancelling headphones, comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones, perfect for flying and the gym. Pretty comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffW,
That's nice to hear that you are enjoying your new Sony Wh1000XM4. We're glad that you like the audio quality and comfortability of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise control and battery life, the only thing that provides a bit of difficulty is connecting to two devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArtsGeek, Fantastic! We're glad you like the excellent noise canceling feature and long-lasting battery life of your Sony WH1000XM4. And we're sorry to hear you're having an issue setting up the multipoint connection feature. Please refer to the link below to ensure that the multipoint connection is set up correctly.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
You can also watch a short video clip on the link below for more information.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this mainly for my use on board an aircraft. So really only used it once so far. But I like the sound and the anti noise. My money well spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Controller,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones for on the go...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best travel and on the go headphones in the market with noise cancelling. Best Buy is the best place to purchase these headphones. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Awesome! We're really glad to hear you're happy and satisfied with the amazing sound quality and noise cancelling feature of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing such an excellent shopping experience and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for music and online gaming and they are phenomenal. I can hear an enemy around the corner and pinpoint the exact location by sound. Astonishing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izzy, That's great! Good to know you're having a great time using these headphones especially for immersive gaming experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Gary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound. Noise canceling addition is awesome. Think the battery life could be longer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyEarphones, We are happy that you like the sound quality and noise canceling feature of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Vincent
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Great noise cancelling function and good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SusanS,
Thank you for your purchase and we are very happy to hear that you are satisfied with the sound quality and noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Awesome purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality coming out of this headset is off the charts!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DonnaA,
That's awesome! We're happy that you are impressed with the sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Perfect when flying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as a gift for a friend. User travels often so this headset with the noise-cancelling feature worked perfectly on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie,
You made the right choice! We're glad that your friend is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
good noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 2, one for me and one for my brother. i dont use noise cancelling so im not sure but my brother loves the noise cancelling for studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grace, Wow! We're very pleased to hear that you and your brother are enjoying the industry-leading noise canceling feature of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and the sound quality is fantastic. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesH,
Wow! Thanks for your recommendation and we are thrilled that you are amazed on the fantastic sound quality of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
EQ on app improves sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality if you download app and use EQ Reddit will have some good EQ settings to try
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaCrispy,
Great! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
Best Overall Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1000XM3s were already great at hushing airplanes, buses, trains, and other constant sound, but according to Sony, the 1000XM4s have gotten modestly better at reducing mid-high frequency sounds — like voices and everyday ambient sound. I haven’t had the previous pair on hand to compare against, but my visits to the grocery store have been free of noisy distractions or chatter cutting through. Sony also says it has improved the optional feature that upscales compressed music with the help of AI, which can now analyze music in real time and recognize instruments, music genres, and individual elements of songs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel, you definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Love Them!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. Absolutely love the noise canceling and base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrandieH,
Awesome! We are truly happy hearing your satisfaction on the sound quality, noise canceling capability and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality with noise canceling is amazing. It’s worth to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yuki,
Thank you for purchasing our Sony WH1000XM4 and for your recommendation. We are thrilled to hear that you are satisfied with the audio quality and noise canceling capability of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great and impressive!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift and the receiver loves it so much! He said the noise canceling ability is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Annp,
You made the right choice! We're glad that he is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good for non iOS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling and transparency mode are good. However, pairing to iOS and MacOS devices is a pain. Would recommend to non-Apple users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lill, we're glad you are enjoying our product. We appreciate your feedback about pairing the headphones to apple devices. You can find these links helpful in pairing and connecting the headphones to iPhones and Mac computers:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752768.html?search=iphone
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754729.html?search=mac
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Excellent Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a nice pair of headphones that are noise canceling and has a nice bass to them. These headphones more than exceeded my expectations. They also pair well with two devices at the same time. This is my first time trying Sony's headphones and I'm looking forward to trying their future releases.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi electricfanatic,
You made the right choice! We're glad that you like the noise canceling, sound quality, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent price, amazing sound quality. Most people won't regret this purchase. Better than Bose 700 (tried both)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane, we're glad you like the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Great sound cancelation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could have bought it sooner, now i wear it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alfred99,
It's nice to hear that you are pleased with your new WH1000XM4 for having such an amazing noise canceling capability. You can now focus in whatever you are doing and listen to your favorite music without any distractions. Thank you for choosing Sony! - Marco