Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Great sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot so it was a must have when in airplanes. I previously had beats but found these much more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlon, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great sound quality and comfort.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot so it was a must have when in airplanes. I previously had beats but found these much more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlon, Thank you for upgrading to your new Sony WH-1000XM4! We're very happy to hear you're enjoying the comfortable fit and great sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great purchase !
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great headphones. One of the best noise cancellation on the market !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lelouch, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolute best over the ear headphones. I air travel frequently and will not be caught without these for a long trip.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Dell! We are really thrilled to hear you are happy and satisfied with the superb performance of the WH-1000XM4. We are also delighted that you are having an enjoyable travelling experience with these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is as advertised. They are nice and comfortable, and the feature work well. Took them on a long flight and loved them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JWLT,
Awesome! We're glad your new headphones suits your needs and expectations. Nice to hear you are enjoying the comfortable and great features of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Pure Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've tried. They have great, pure sound quality. They connect to my device so quick. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lexie,
Perfect! We're glad that you like the sound quality and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Last Over Ears youll ever need
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years later and these are still my daily drivers!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JacobV,
Nice! Thank you for the feedback and we're happy to hear that you still enjoy good sound quality with our XM4. Thank you for choosing and trusting Sony! - Marco
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound and love how well the ANC blocks put most of the background droning when im working outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoctorMoxi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones I prefer these over all the other ones this year Sony continues to make a quality product you won’t be disappointed with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, You've made an excellent choice! We're very happy you're enjoying your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Audio King
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve used. The sound quality, multi-device pairing and noise canceling, speak-to-chat are top notch. Plus the mobile is easy to use.
I would recommend this to a friend - Pros mentioned:Sound quality
Omegaman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones I am enjoying them immensely. The quality is second to none. Glad I bought them on sale at a great price. I highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FunGuy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony xm4 headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing build quality and sound quality 10/10 I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Omari,
Great! Thanks for sharing your feedback and we're glad that you appreciate the build quality and audio quality of our WH1000XM4. Enjoy and thanks for choosing Sony! - Marco
- Pros mentioned:Comfort
Five Star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I wanted. Still learning to navigate, but Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, LynnL!
That's awesome! We're truly happy that you found the right headphone for you. We're delighted to hear that you like your new Sony WH1000XM4 and it's comfortable to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sound quality 8/10
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: 1. Sony headphones app. Equalizer can help tune the sound output. 2. ANC is good. 3. USB - C and carrying case is a plus. Cons: 1. Sound stage could improve. 2. Because it sounds boomy, mid range frequency (vocal) struggles to keep up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeadphoneAddict, we're glad you like the noise canceling feature, equalizer, and usb type C of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Excellent sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing! They could have a little more padding on the top of the head, it gets kind of uncomfortable wearing for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechNoNerd, Glad to hear that you are happy with the sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Pricey for the features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancellation is excellent. The only issue I have faced is disconnections few times during my meetings. One improvement point is changing device I have to disconnect and then connect again. Unnecessary hassle.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mewto, While we are glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4, we are sorry to hear that you are experiencing issues with the headphones disconnecting while connected to your meetings. We'd love to troubleshoot this issue and make this a better experience for you. In the meantime, if you are using the headphones with your computer for meetings or video conferences, select calling connections (HFP/HSP) and not music playback connections (A2DP). On the speaker settings, select calling connections [Headset (WH-1000XM4 Hands-Free)]. ([Headphones (WH-1000XM4 Stereo)] is for music playback connections.)
On the microphone settings, select calling connections [Headset (WH-1000XM4 Hands-Free)] . When the microphone is not set up, the Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, and the sound from the headset is muted.
For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000003512.html
You may also find our multi point connection help guide link helpful for your convinience: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
The BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are literally the best. 10 out of 10 recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kylie,
Wow! Thanks for your feedback and for your recommendation! We are truly happy that you like the performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones for the price, and good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanT, thanks for your output. We're delighted to hear that you love the sound quality. Thank you also for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound and feel great! They can be a little tiring to use for long periods of time. I prefer velour ear cups over faux leather.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krise, Great! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones did everything in more. These are probably the best headphones that I have ever owned and I would definitely recommend them to someone else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToeTag88,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph