Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- |
- SKU:
- 12015470
Customer reviews
Rating 4.7 out of 5 stars with 12623 reviews
(12,623 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Compare favorably to Airpods Max
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down best wireless ANC around IMO. Lots of great features, sound & noice cancelling. Compares favorably, IMO to Airpods Max even if evenly priced, which of course they’re not (these are 50% less). These are very comfortable, much lighter on your head than Airpods Max which gave me a headache. Sound quality very similar. Noise cancelling very similar. Not as good ambient sound. Can connect to two devices simultaneously (i.e. TV & iPhone at same time) 30+ hours listening time vs 20 from Airpods Max. Includes aux cable & hard travel case. Airpods Max do not include aux cable & it’s case is flimsy & annoyingly required to keep headphones at low power state. Sony’s charge via USB C. Airpods Max do not, insisting on Lightning cable. I prefer Sony’s over Airpods Max & think they’re the best bluetooth noise cancelling headphones on the market today.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OJSilk,
You made the right choice with the Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Very nice!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and comfortable headphones! Very soundproof and noise cancelling, they do not fall off like others and very convenient in the winter during the cold. Battery lasts very long after one full charge.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KashishK,
Thanks a lot for the 5-star review! We're beyond pleased to hear you're enjoying the comfort and performance of your Sony WH-1000XM4 headphones. It's great that they're a perfect fit for you, and that the long-lasting battery is making your life easier, especially during the colder months.
We appreciate you taking the time to share your feedback and for choosing Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Best purchase from best buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually bought these in person from my local best buy. I spent sometime there comparing over the ear headphones. If I can be honest I am big music lover but struggle with the fit for ear buds and losing them. These are extremely well made and comfortable. Love the sound quality.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RachelW!
We’re thrilled to hear that the WH-1000XM4 provided the perfect comfortable alternative to earbuds after your visit to Best Buy. It’s wonderful to know that both the build quality and sound are hitting the mark for a music lover like yourself.
Thank you for choosing Sony and welcome to the family!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Most Comfortable Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been used everyday since getting them! I have the Apple AirPod Maxes and I would always grab these instead. Build quality feels a little cheaper but that’s what gives it the comfortable weight when on your head. A lot of headphones feel bulky and I can only wear other headphones for so long. These are comfortable, fit around the ear perfectly, and have great sound quality. After owning for over a year, there have been no issues!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jono!
It’s great to hear that your wh1000xm4 has become your "go-to" pair, even over other premium options! We’re especially glad you mentioned the weight and comfort. We intentionally focused on a lightweight design to ensure they stay comfortable for those long, everyday listening sessions without feeling bulky.
Knowing that you’ve had a seamless experience with no issues after over a year of daily use is exactly what we strive for. Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
Rated 5 out of 5 stars
Wireless BOOM!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As one not normally discount the quality of Bluetooth over wired headsets, I have to say that these pack a major punch! Bass is incredible, the highs and mids are phenonimal. 28-30hr battery make them great fro travel. Using noise cancelling on my last flight - I couldnt hear a thing aside from my music - and no one could hear what I was playing. The app is nice and has an equalizer. One perk is an option to turn on voice assist, which can turn off noise cancelling if you get a call/start talking. 10/0 would reccomend!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suits, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Rated 5 out of 5 stars
Sony MX4 Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. As expected, the noise cancellation is top notch. I don't think I've ever used anything better in that area. Battery life is really good too. I don't think I can kill these in a day even at max volume with noise cancellation on. Even if I can, they charge from 20% to 80% fast enough that I don't worry about battery life. I wouldn't complain if there was a little more volume at maximum with less distortion, but admittedly, I'm a person who has been around loud music from my teenage years and my hearing isn't the best these days, and I really like to turn up the volume sometimes. These will probably be fine for most people in the volume department when used with noise cancellation. I just like my headphones to have slightly more volume than I need while staying distortion free. Otherwise, great headphones, especially if you get them on a good sale. I'm not someone who would usually pay $400+ for headphones, but I'll take them at half price on sale for sure.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Robb,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones and how great they are meeting your needs! With the amazing sound quality, durable battery life, and top technology Noise Cancelling feature, this Headphones really are a game changer!
Thanks for choosing Sony, have a great day!
-DiegoV
Rated 5 out of 5 stars
Just get them!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 Wireless Noise-Cancelling Headphones are truly exceptional. The noise cancellation is top-notch, providing an immersive listening experience, whether you're in a noisy environment or just looking to escape. The sound quality is rich and detailed, with deep bass and clear highs. The comfort and battery life are impressive, making them perfect for long listening sessions. These headphones exceed expectations in every way and are easily the best I've ever owned.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling and sound quality! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, comfortable fit, very long battery life. Best over the ear headphones out there.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, James!
Calling them the "best over the ear headphones out there" is a huge compliment! We are so glad to hear that the sound, comfort, and battery life are all exceeding your expectations. We designed the XM4s to be a reliable powerhouse for music lovers, and it’s wonderful to know they’ve earned a top spot in your book.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Love!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy how comfortable and amazing the quality is! I've had them for a few months now, and they are my go to headphones. The battery lasts so long, too!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lina!
We are immensely pleased to hear that the WH-1000XM4 headphones have become your go-to pair and that you're finding the quality and comfort so amazing. Knowing that the long-lasting battery is serving you well is also wonderful.
Beyond the features you mentioned, the WH-1000XM4s are also packed with cool tech like Speak-to-Chat, which pauses your music and lets in ambient sound when you start talking.
We really appreciate you choosing Sony!
Best regards,
Estefany
Rated 5 out of 5 stars
Best Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones. Love the sound on them. They don’t weight a lot. Battery life is good doesn’t go low so quick
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaF,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM4 headphones have become your favorite. It’s wonderful that you appreciate their sound quality, lightweight design, and reliable battery life. Thank you for sharing your positive experience!
Best regards,
-Fred
Rated 5 out of 5 stars
Greatest noise cancelling headphones out there!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling and sound quality in the business that I have heard. I work in a noisy machine shop and this will kill the drone and angry screeching sounds of metal being cut. Helps me concentrate on my work and also tune out my sons video games or youtube at home. Very comfortable and battery life has been great. The EQ with the app along with adaptive listening settings gps tag your locations to dial in correct amount of ambient noise or full noise cancelling depending on how you register the location. For example at work I use full noise cancelling, walking, i set to wind reduction, home some ambient noise depending how loud my son is blasting youtube in the living room. Also has a feature that when you start talking it cuts noise cancelling while you can conversate with someone then it will resume music or movie after you stop talking for a bit or double tap right ear phone to resume play. Have to give a great big thanks to love of my life my wife who bought me these for our 15th anniversary.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omarski,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 4 out of 5 stars
good overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they are comfy and sound nice, but i do wish they were louder
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahG,
We are glad to hear that you are enjoying the comfort and sound quality of your WH-1000XM4 headphones! To address the volume, we recommend checking the Sony | Headphones Connect app to ensure the internal volume slider is turned up. Additionally, you can swipe up repeatedly on the right ear cup touch sensor to increase the headset's independent volume level.
Thanks for choosing Sony.
Best regards,
Eliab
Rated 5 out of 5 stars
Outstanding Noise Cancellation with Superior Comfo
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 in Midnight Blue offers stellar sound quality, class-leading noise cancellation, and impressive 30-hour battery life. Its comfortable fit makes it ideal for long use, while smart features like Speak-to-Chat and adaptive sound control add convenience. A premium choice for audiophiles and travelers, blending performance, style, and functionality.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarshS,
Perfect! We're thrilled that you like the sound quality, noise canceling function, battery life, comfort, Speak-to-Chat function, and Adaptive Sound Control of the headphones. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Best headphones in their price point
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been in the audio industry Since 1950’s, and it shows. Before buying these headphones, I tried on a similar pair for double the price, the AirPods Max, which had great noise cancellation, decent base, but lacking customization and portability. This is where the Sony headphones triumph over apple, the headphones come with their own app where you can customize the EQ and button functionality. They get regular updates, the comfort makes it so you can wear these for a long period, or until the long lasting battery runs out. Not to mention the traveling case with a plane adapter and pc adapter to use. These headphones are meant to travel with their user without being scared to break the bank for great audio and industry standard noise cancellation.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
Rated 5 out of 5 stars
Love it!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."The Sony WH-1000XM4 wireless headphones are a top-of-the-line option for anyone looking for superior sound quality, comfort, and noise-canceling capabilities. With its advanced noise-canceling technology, these headphones are perfect for blocking out distractions in any environment. The battery life is exceptional, providing up to 30 hours of continuous playback, and the touch controls make it easy to manage your music and calls. The sleek design and comfortable fit make these headphones perfect for long listening sessions, and they're compatible with both Android and iOS devices. Overall, the Sony WH-1000XM4 are a must-have for audiophiles and anyone looking for the best wireless headphone experience."
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steelbook, Thank you for the amazing review! We're very happy to hear you're enjoying the excellent sound quality, comfortable fit, great noise cancellation, long-lasting battery life, and intuitive touch control functions of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Flagship for a reason
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If these are your first "premium" headphones, you will be impressed. If you are moving up from other models, you will ALSO be impressed. I own a few models of Sony headphones, and these are the flagship for a reason. Even moving up from the M2 of these was night and day. I also own the WF-1000xm3 earphones, and this is that much better. NC is next level, ambient noise mode is greatly improved, and the comfort is smooth. USB-C charging is a great standard, but the big draw is multi connection bluetooth. I never thought I would use it until I was watching a show on my tablet, and it paused the show and rang through from my cell phone. Seamless. App support is fully there, and even has Sony's "lossless" upscaling format. Battery life seems great so far, and it comes with a semi-hard case. Can be plugged in to 3.5mm wired plug, including a dual prong airplane adapter.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaelan,
Awesome! We're thrilled that you are enjoying the upgrades on these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Best Noise Cancelling without Breaking the Bank
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is stellar. Battery life, noise cancellation, comfort, style. I use them when traveling the most, especially when flying and they’ve not only lived up to the 20-hour battery life after 6 months of frequent use, but the noise cancellation makes it trivial to fall asleep, even during take off! I use an iPhone and, while AirPods have the best user interface in my opinion, I have no qualms with the way these headphones work. I think the only place they’re somewhat lacking is with the all plastic design, but it gets the job done.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello verymeticulous,
Wow, that's perfect! Thank you for sharing your wonderful review of our WH1000XM4. We are very excited to hear that you are pleased with the overall quality and performance of our XM4 like the sound quality, battery life, noise canceling capability, design and comfort. Thanks for choosing Sony! Enjoy! - Marco
Rated 5 out of 5 stars
10/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them on sale for $200, great sound, great battery life, haven't used the mic yet but im sure its decent. Connectivity is great, no lagging behind games on my computer.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HunterH,
We're beyond pleased to hear that your Sony headphones are delivering great sound, impressive battery life, and seamless connectivity for your gaming experience. Thank you so much for your generous 5-star rating—it truly means a lot! The WH-1000XM4 is well-regarded for its industry-leading audio performance and long-lasting comfort, and it's wonderful to know these features stand out for you.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
Rated 5 out of 5 stars
Very good product. I highly recommend!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone have good sound. The battery lasts whole time while I was on a 14hr flight. I watched two movies and listened to music while I slept. I recommend this product highly for anybody traveling long distance flights!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendRated 5 out of 5 stars
Just get them
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really it’s like 4.5/5 because I wish the headphones could switch more easily between devices. But the noise cancelling customisation is top tier. They are very comfy and the fact there is an option to connect these to a 3.5mm jack makes these absolutely the best. I have only charged these like 2 times in the last year. They have great battery life and the standby time is also amazing
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chelly, we're glad you are enjoying the noise canceling feature and comfort of our product. We appreciate your feedback regarding the multipoint function of your Sony unit. Thanks for choosing Sony. ~Earl


















