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Customer Ratings & Reviews

$259.99
Save $88.01
The comparable value is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12638 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 381 Showing 7,601-7,620 of 12,637 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works with Sony HT-Z9F

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Connects to my Sony HT-Z9F sound bar. Now I can enjoy late night movies with great sound quality and without waking up the kids.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bing,

      Awesome! We are glad you're enjoying your new Sony headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supper light weight! Great for going on runs and super easy to connect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlaV, We are thrilled to know that your new Sony WH1000XM4 are the best headphones ever for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my 16 year old son and he loves them. They’re very high quality and the noise cancellation is amazing. He’s very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TexasMom,

      We're thrilled that your son is enjoying these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IMO Great product better bass response than xm5's for as well as build quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrFriday,

      Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect headphones, with an incredible sound, it is worth buying them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalcedoJ,

      You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to select this one after testing 5 other brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NadeemK,
      Thank you for your purchase and we're glad that you made the right choice in getting our WH1000XM4 over other brands. Enjoy listening to your favorite music and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! The noise canceling is amazing and so helpful when I am studying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ella, That's amazing! We're truly happy to hear you are satisfied with the excellent noise canceling of your WH-1000XM4 and that you are enjoying using them, especially when you're studying. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good headset, it’s comfortable, and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric,
      That's nice to hear that you are pleased with the overall quality, comfortability and easy to use of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling with most features!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding wireless over the ear headphones ever! The only reason to go for Bose would be slightly more comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ksam,

      Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the sound quality of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband to your needs.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, are these headphones cool! The noise cancelling features are amazing and the sound is exceptional! I highly recommend these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rinku, Great! Good to know you're enjoying the industry-leading noise canceling feature and exceptional sound quality of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony hp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are working great, sounds good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyCamera,
      Awesome! Glad to hear your enjoyable experience with the superb sound quality and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Very good headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were great and very bassy the eq is helpful to tune your music to your liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abel, Thank you for this amazing review of your WH-1000XM4. We really love you love the exceptional bass, sound quality, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Easy checkout and good service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to ask for some help regarding the multiple headphones you guys had. Was able to get some associates help with the final decision.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JorgeLoz, thank you for sharing your experience! We are thrilled to hear that you are pleased with your WH1000XM4 and that you received excellent guidance during your purchase. Thank you for choosing Sony. Best regards, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancellation is fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for my money. Worked great on international flight to Israel from Boston.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BruceB,

      Fantastic! We are extremely pleased to know your satisfaction with the amazing performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have completely exceeded my expectations and I would purchase them again. They are amazing at blocking peripheral noise and sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      We're thrilled that these headphones have exceeded your expectations. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, comfortable and easy to use perfect for iPad or tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fallenone, amazing! We're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great consumer-level headphones. The excellent noise canceling and sound these headphones offer is something not many other headphones come close to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoomerW12,

      Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones but makes ears hot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes my ears hot for more than 30 minutes on my head, but otherwise awesome and best ANC headphones I've owned!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ro49, we're glad that you're enjoying the noise canceling function of the headphones. Make sure to adjust the headband for the best fit and comfort. You may also find this link helpful:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones they are loud the noise canceling works well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickG, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Kids Happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. No Complaints. Kids were very happy. .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraM,
      Great! It's nice to know that your kids are enjoying their WH1000XM4 for having a comfortable fit when using. Thank you for choosing Sony! - Marco Sony_US