Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great NC headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are still my favorite NC OTE headphones. I have used these for a couple of years and they have been holding up great. (I only use it indoors so take that with a grain of salt) I definitely don't get the discomfort I normally do with other over the ear phones during prolonged use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ardbeg13, Thank you for the fantastic review! We're very happy to hear you like the comfortable fit and great noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good sound but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones replacing my old ones. There are minor issues in their usage. First I kept getting beeps in it and had to research what it is, and how to shut it off. The biggest issue is I cannot get it to work by default with my iPhone calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jarhead, We value your feedback on the WH-1000XM4 Wireless Noise-Canceling Headphones! We apologize for the inconvenience. Depending on how you wear the headset, the noise-canceling effect may vary, or a beeping sound (howling) may occur. In these cases, take off the headset and put it on again. Don't cover the microphones. The noise-canceling function or the Ambient Sound Mode may not work optimally, or a beeping sound (howling) may occur. In these cases, take your hands off the headset microphones. A warning beep sounds and the color of the operating indicator (blue) becomes red. If you hear the voice guidance say, “Low battery, please recharge headset”, charge the headset as soon as possible.
When the battery becomes completely empty, a warning beep sounds, the voice guidance says, “Please recharge headset. Power off”, and the headset automatically turns off.
To turn off the WH1000XM4, Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. You can also turn off the headset with the “Sony | Headphones Connect” app.
For more details, please check the help guide:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754728.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great sound. I would highly recommend them to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaD, amazing! We're glad you like the sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
I love these !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these noise canceling headphones. I don’t think there is anything on the market, at the moment, that can beat the sound quality for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobV,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Amazing Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money. Hands down a perfect buy. Unbelievable Sound...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeraldC,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Decent headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones worked pretty good. You get different features if you use an iPhone or an Android. I felt like it was much better on an Android. The battery life was great. This was just a little too much for me price wise, even with it being on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cancellation headphones that sound great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are glad that you like the sound quality of your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Music to my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grade sound also when charge long period of great sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnA,
That's great! Hearing your satisfaction brings us joy! We're glad that you like the sound quality and battery life of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this, best Headphone ever I use in my life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soyo, Thanks for sharing your feedback. We are thrilled to hear that you love your new Sony wireless noise canceling headphones and they are the best headphones you ever use in your life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Sounds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Son had this for 2 years.Broke and wanted another one.Use it for work outs
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, CynthiaB!
It is wonderful to hear that your son enjoys the WH-1000XM4 so much that he wanted the exact same model again! We’re glad they are his go-to choice for staying motivated during his workouts.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great Sound!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I typically buy Beats or Bose brands for it's reputation. This time I tried Sony based on reviews and I don't regret it at all. The sound is amazing!
I would recommend this to a friend - Pros mentioned:Sound quality
Good for long flights.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for long flights. Noise cancelling excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EugeneC,
That's awesome! We are very happy that you were able to use your WH1000XM4 for your travel and appreciate the noise canceling capability of our XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my Sony headphones, great quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShantiaP, Awesome! We are extremely pleased to hear you are enjoying everything about your WH-1000XM4. Good to know your investment is worth it. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice, I had the Apple Max and switch to Sony because it is a good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anomous,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Need to buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones!!! I have the XM5 as well and still prefer the XM4 the sound, the microphone are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Great! We're glad that you like the sound quality and mic function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Simply the Best!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to use on flights as I contantly travel out of the country, could not be happier with them!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice StevenA! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Best headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best, they feel soft and it kinda take care of your ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Protractor, That's great! We're thrilled to hear you like the soft and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best over the ear noise canceling headphones period. Purchased Bose and HBO and these Sony’s could not compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dag222,
You may the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Stellar while they worked painful when they didn't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in October 2020 and immediately fell in love with them. The noise-cancelling and sound quality in these were second to none, making them my go-to headphones for anything, from listening to music to streaming shows and movies. Over the past week, however, a painful, high-pitched ring began sounding in the left side more and more frequently when on noise-cancelling mode. Despite visiting Sony support website and going over their suggestions, I was unable to get it to stop, which really is a shame as the limited warranty has long expired and there is not much I can do except pay to fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gerardo, We regret to hear you are having an issue with your Sony wireless noise canceling headphones. This is usually not the case with our premium headphones and this is definitely not the customer experience we want you to have. You can email us at socialsupport@am.sony.com with the following details so we can help you further with your concern:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
5/5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best value for the money. This specific model the mark 4, can pair 2 devices simultaneously making the mark 3 look like trash lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeyotePete,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph