Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I my opinion, it's a really balanced sound. The bass isn't overwhelming, nice mids and highs. These made listening to HiFi music on Tidal a whole new experience for me. I'm not going to call these audiophile headphones but the sound quality for the price is really hard to beat. The build quality is nice and the app is user friendly. I'm already in Sony's ecosystem with my earbuds and I like the fact that it saves settings for multiple headphones/earbuds. The noise isolation is AWESOME! The ANC doesn't seem to have any effect on the sound quality unlike other headphones/earbuds with ANC. I noticed on my Bose earbuds, the ANC kinda messed with my equilibrium while the Sony's don't. IDK if that makes any sense but when I activate the Bose ANC it's like a similar feeling to ears popping on an airplane. I was originally thinking it was just between over the ear versus earbuds but my WF1000XM3's also don't, so it must be something Sony is doing different than Bose and others. My only 2 complaints are they aren't as secure on my head as other headphones. If I'm completely upright they're fine but if I lead forward or backwards they shift in either direction so working out with these is a no go and laying in bed with these is a little annoying. My other complaint is that they randomly turn off. I've chatted with Sony's tech support, done resets, but it still happens from time to time. Hopefully an update will fix this issue. It's few and far between so it doesn't bother me too much BUT it's still irking when it happens. I had similar issues with my WF1000MX3's but that problem went away after a few updates so fingers crossed. Overall, these are great. The pros out weight the cons in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabukimono808, we're glad that you like the sound quality, its build, and noise canceling function. We appreciate your feedback about the fit and it turning off randomly. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Amazing quality, sound cancelling is unparalleled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, the noise cancelling function is great. I have loud roommates and it blocks out literally ALL of the deep-pitched noises, such as doors/ cabinets slamming, traffic etc. They literally are an indispensable part of my life where I live, as low-pitched booming noises bother me the most. They don't block very high pitched noises a ton, but that doesn't bother me at all. The sound quality is very good too, so good I now watch all my movies and play all my games with these. The cost is a small price to pay for the vast quality-of-life improvements this pair of headphones has given me. I was fortunate enough to receive a pair that hasn't had a defect or the "wind noises" or anything. Try not to sweat in them as I heard moisture can cause this, it's not Sony's fault, they didn't design them for wet conditions. Would recommend 100%, they will block many stressful noises in your life, and I can't even go back to my wired headphones now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sobrien411,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
God-sent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful piece of engineering. You can feel a gush of easy feeling the second you turn on the noise cancelling feature. Absolutely no issues when connecting to my phone as people hear me clearly, unlike my other supposedly noise cancelling ear pods from Spidoc. They are also very comfy with very long battery life. Great for long plane rides. Only reason for not giving it 5 stars is its price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cheap,
Thank you for the 5-star rating and we're glad you like the noise canceling and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
High quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are just what I needed. I travel a lot by air and the ANC feature blocks out nearly all the ambient sounds without having to turn the volume way up. The sound quality is full and rich even at low volumes making relaxing very easy. The battery life is good. I don’t have to worry about charging often seeing that a 3 hour usage still left me with over 90% of battery life remaining.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoseRevolve,
Thank you so much for your detailed and thoughtful review! We're so happy to hear that the Sony WH-1000XM4 headphones are exactly what you needed for air travel. It's great to know that the industry-leading ANC and rich sound quality are helping you relax, even at low volumes. We also appreciate you highlighting the exceptional battery life, which is a key feature we're proud of. Your feedback means a lot to us!
Thank you for choosing Sony!
Regards,
Dominick
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I was hesitant on buying such expensive headphones but after reading a lot of online reviews I decided to take the plunge. I took a flight from the US to Europe and including layovers these were used pretty much the whole time and the battery was still sitting pretty. Now on to the sound quality. WOW. These are the best headphones I've ever experienced. You can definitely tell the quality that goes into these. The one downside is there isn't much true 360 music out there and that was a bummer. I tried the different services they suggested but in the end cancelled them all. However, even with a lack of music this is still a phenomenal headphone. No pain from wearing them, the tuning for my ears was great, the ability to talk and the music shut off was fantastic, and I enjoyed what all I experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnson, Thank you for the detailed and amazing review of your Sony WH-1000XM4! We're very happy to hear you're enjoying the exceptional sound quality, long-lasting battery life, comfortable fit, and the newest features of your Sony headphones. We appreciate your feedback about the availability of 360 music on music streaming apps.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing Headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones! The sound coming out of the headphones is amazing. You can hear every note and symbol. The bass is Perfect. And they are comfortable to wear for long periods of time. The battery life is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buddylu, Great! Thanks for the positive feedback. We're truly glad that these headphones clear instruments and exceptional sound quality. Good to know you're enjoying everything about your WH-1000XM4, especially the excellent battery life and amazing comfort for long periods of time. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for giving the product a perfect rating! -Jess
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great build quality, top tier noise cancellation, extremely comfortable even after wearing it for long hours, extremely high battery life giving about 30hrs. Overall super happy with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Abhi!
We are absolutely delighted to hear how super happy you are with the WH-1000XM4 headphones! It's wonderful that you have highlighted the great build quality, top tier noise cancellation, and the fact they are extremely comfortable even after long hours.
We are also proud that you are experiencing the extremely high battery life, giving you about 30 hours of listening time.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
100000/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is insane . Overall great sound quality. Best headphones I’ve ever purchased. Takes music to a whole new level .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TraceJ,
It is truly wonderful to know that these are the best headphones you have ever purchased! We are thrilled that the powerful bass and overall sound quality have taken your music to a whole new level of immersion. The WH-1000XM4 is designed specifically to deliver that premium, high-resolution audio experience, and hearing that it has transformed the way you listen to your favorite tracks is the best feedback we could hope for.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
Noise Canceling Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. The noise canceling is very good. My coysin was at my ear talking to me and i did not hear him. Sound is good. I got them on sale so the price was affirdable. The batter seems to ladt a long time. I have not had low battery once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PatriciaN,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH1000XM4 headphones are delivering excellent noise cancellation and sound quality. It’s great to know they’ve created such an immersive experience for you, and that the battery life has been reliable. We're also glad you were able to enjoy them at a great price. Thank you for sharing your thoughtful feedback!
Best regards,
-Fred
Great for errands, not for phone calls.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so comfortable to wear, they are lighter than Bose, and the technology in the app allows you to customize your equalizer via a quiz so you get your preferred sound. Love the talk function. However, not the best for phone calls unless you’re inside in a very quiet environment. I wear these while out running errands a lot and were fabulous on a very long road trip recently. The battery lasts quite a while too. Very impressed. Connecting to more than one device was a little convoluted but I got there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BridgetB,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the comfortable design, battery life, and smart features of the headphones. Your input is much appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Best Headphones in the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is unbeatable in this headphone ,very light weight and its so comfortable in ears. very good for long hours listening. This is one of the best headphone I have tried so far recently. If you are in a market for a good headphone then this is the one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rajesh,
Great! We're thrilled that you like the sound quality, weight, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Buy it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable to wear & great noise cancelling! Buy! Long battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jekka0412,
Thanks for this fantastic review! We're delighted to hear you're loving your WH-1000XM4 headphones. It's great that you're enjoying the excellent sound, comfort, industry-leading noise cancelling, and long battery life.
Thanks so much for the wonderful review and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I’ve always had a problem with earbuds staying in my ears or giving me headaches so I decided to buy over the ear headphones. It was an awesome decision, these are so comfortable and the noise cancellation helps a lot when traveling. The sound quality is great but didn’t blow me out of the water. Still great though! Lots of customization in the app. Also, the battery life is outstanding; I was truly impressed. I traveled to the airport and used them on the plane twice in a row and the charge was still at ~90% which I thought was crazy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anna,
That's very nice to hear! We're glad that you're enjoying the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Highly recommend!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I use them everyday and the customization in the app is really neat too. The bass and volume possibly might make me deaf but who cares lol. Only con is that my headphone ear broke and I can’t get them fixed even though I still have a warranty. They only offer fixing for wear or tears, and there’s a fee (I think $99) with their partnered company or something but they only fix the headband part so…
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Chemlah!
We’re thrilled to hear you’re loving the sound and having fun with the custom settings in the app—though we definitely recommend keeping those ears safe so you can enjoy the bass for years to come!
We are, however, concerned to hear about the broken ear cup and the frustration you've experienced with the repair options. While our standard manufacturer’s warranty typically covers internal components and factory defects, we understand how disappointing it is when a physical break occurs on a product you use every day.
We would like to take a closer look at your case to see if there are any other options available for you. Please reach out to us directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can review the details of your situation.
Thank you for being part of the Sony family and for the shout-out to that XM4 bass!
Best regards, Gus, Sony Social Media Team
Amazing sound quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound quality is unbelievable and the bass is just as good as everyone else says. They’re extremely comfortable for long wear and don’t make your head or ears sweat like past headphones did for me. Would totally recommend even with the XM5s out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wesley, Fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive bass of your WH-1000XM4. It's great to know that you find them extremely comfortable for long wear without causing any discomfort or sweating. We appreciate your recommendation, even with the XM5s available. Enjoy your listening experience and thanks for choosing Sony! - Romeo
Do better Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They can be better. I really bought them because I was trying to connect my headphones to my PlayStation and since it was a Sony brand, I thought it was compatible, but it wasn’t. I keep having to use the wires to connect my PlayStation to the headphones, which is sometimes annoying But all in all they produce great audio, and the comfortability on them are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NahomT,
Thank you for choosing Sony!
We're glad to hear you're enjoying the excellent audio and comfort of your WH-1000XM4 headphones. We apologize for any inconvenience with the connection to your PlayStation.
The WH-1000XM4 headphones were designed for general-purpose Bluetooth connections and aren't compatible with the wireless protocol used by PlayStation consoles. That's why a wired connection is necessary for them to work with your console.
For a true wireless gaming experience, we recommend checking out our Sony INZONE line of headsets, which are designed specifically for gaming and are fully compatible with PlayStation consoles. You can learn more about them here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets
Best regards,
-Fred
Great Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice sound. Are comfortable to wear on. battery life is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria,
Thanks for sharing this nice review! We're so glad to hearing you're enjoying the fantastic sound, comfort, and long-lasting battery life of your WH-1000XM4 headphones.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
I can't believe how powerful they are
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. They fit wonderfully over the ear and are very comfortable to wear for hours at a time. The noise canceling technology is powerful it really turns off all the noise great for a noisy office. And of course the Sony musical speakers are top notch. It has features to change the volume and it has a feature to turn off the sound when you talk which you can turn off and on. Bluetooth pairing is very easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ropidawn, Thank you for the positive review! We're so pleased to hear you like the comfortable fit, excellent noise canceling, top-notch sound, quick attention mode, and easy Bluetooth pairing of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Comfortable Headphones with Great Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of wireless noise canceling headphones. I bought these to replace an older pair of Sony mdr-xb950n1 cans. So far I am enjoying the upgraded features, improved comfort, and sound quality. For certain types of music I do miss the extra bass punch of the older pair, but the sound is much improved overall, as is the build quality. I love that the music pauses automatically when the headphones are removed and resumes when put back on. The noise cancelling and hear-through features are also quite nice. One of the only issues I have is with the lack of physical sound level buttons. The touch swipe feature is quite finicky and makes for a frustrating experience at times. Other than a wish for more physical buttons, I really have no complaints about this solid pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suzc.
Thanks for sharing your 5-star review of these amazing headphones. We're glad that you are happy with the upgraded features. Your feedback about the touch sensor and having physical buttons is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Hope this helps. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great headphones all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially thinking of buying a similar pair from different brand but thankfully was able to try these on and they were far more comfortable. No issues wearing them for a few hours in a row. The soft touch 'buttons' are a little weird to get used to (for changing song/volume etc) but easy to figure out. Sound quality is great and the app is helpful to adjust noise cancelling effects or change the auto settings. I've had them for a month and haven't had to re-charge...
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marleigh,
Thank you for purchasing our Sony WH1000XM4. You made the right choice in getting this one over other brand because you will definitely enjoy this. Listen to your favorite music without distractions, thanks to the superb noise canceling capability of our XM4, awesome sound quality and amazing battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco