Customer Ratings & Reviews

Hi MommyFace, thank you for sharing your feedback about the WH-1000XM4 and for giving them a fair try—it's clear you value sound immersion and strong bass, especially for workout music. We're sorry to hear the experience didn't meet your expectations, and we appreciate your openness in exploring whether the WH-1000XM5 might be a better fit.

Here are a few points that might help clarify and address your concerns:

Sound Quality & Bass Performance
The WH-1000XM4 and WH-1000XM5 both deliver high-quality audio with Sony’s signature noise-cancelling technology. Many users find the bass on the WH-1000XM4 to be balanced and punchy for most daily listening needs.
That said, the perception of bass can be quite subjective and depends on personal taste, genre preferences, and even how the headphones are worn.

Enhancing Bass & Sound Immersion
If you’re finding the bass a little light, try adjusting the sound through the Sony Headphones Connect app. Using the built-in equalizer, you can either select the “Bass Boost” preset or tailor the sound further by increasing the “Clear Bass” slider. This adjustment often provides the enhanced low end and immersion you’re looking for without sacrificing overall sound quality.

Considering the WH-1000XM5
The WH-1000XM5 is the next-generation model and brings various refinements in noise cancellation and sound clarity, along with a slightly different sound profile. Some users report that the XM5 offers a bit more detail and spaciousness, but both models aim for a natural, immersive soundstage rather than overwhelming bass.
If ultimate bass is your priority, you might also want to explore Sony’s EXTRA BASS line, which focuses specifically on delivering heightened low frequencies.

Other Suggestions
Make sure your headphones' firmware is up-to-date and that the ear pads form a good seal—they both impact sound immersion and bass response.

Different devices and streaming quality settings can also affect perceived bass, so experimenting here may help too.

We totally understand wanting to “love” a pair of headphones, and it's important they're a good match for your music style and expectations. If you have the opportunity to try the WH-1000XM5s, we recommend doing so to see if the tweaks in their sound signature better align with what you’re looking for. And please don’t hesitate to use the app’s equalizer options—they can dramatically change your listening experience!

Your honest feedback helps us improve, so thank you again for sharing your thoughts and considering Sony.

Best regards,
Gus
Sony Social Media Team

Hi Owuor,

We appreciate the 5-star rating and we're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

Regards,
David

Hi Angelo,
Thank you for the 5-star rating! We're glad you like the great sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris

Hi Jack,

Awesome! It's good to hear you're enjoying the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

Thank you for choosing Sony!
David

Hi JodiannS,

That's great to hear! We're glad that you're enjoying the sound clarity and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi Sammy,

We're glad that you like the amazing features of the headphones. You may want to check with your dealer and make them aware of what happened. We hope you'll be able to get the correct color for your headphones. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi Lefty,

Awesome! We're glad that you like the design, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Thank you for your fantastic review, AsfishA!

We are so pleased to hear that you love your WH-1000XM4 headphones and that you're recommending them to other runners. It's truly rewarding to know they are a great fit for your active lifestyle. We designed them to deliver excellent sound and comfort for a wide range of uses, and it brings us great satisfaction to know that we have succeeded.

Thank you again for being a Sony customer and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Garcii, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hey Shane! Thank you so much for that fantastic review. We are so pleased to hear you consider the WH-1000XM4 the best noise-canceling headphones you've ever used! That's exactly what we love to hear.

You've put your finger on the exact reason why! The powerful noise-canceling is made possible by our HD Noise-Canceling Processor QN1. We've packed each earcup with two microphones that work together to capture all that external noise. Thanks to a clever algorithm, the processor then zaps that noise out in real time, giving you a truly distraction-free listening experience. It's rewarding to know we got it right for you.

Thank you again for choosing Sony and for sharing your experience. We truly appreciate your strong recommendation!

Best regards,
Gus, Sony Social Media Team

That's wonderful to hear, EidE! We're are glad to hear that you are happy with your new Sony XM4 Wireless headphones. We always strive to deliver the best quality with products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig

Hi Brendapanther, Amazing! We're very pleased to hear that you're enjoying the amazing sound quality and exceptional noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Wilda, we're glad you like the noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl

Thank you for your review, JackB!

We are so pleased to hear that you're enjoying your WH-1000XM4 headphones. It's great to know that you are happy with the product, and we appreciate you sharing your positive experience with Best Buy's service as well.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MadelineS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi jham,

Very nice! We're glad you like the sound quality and operational controls of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

Regards,
David

Hi CaliLove,

Great! We're glad that you are enjoying the noise canceling function of the headphones. Please note that the headphones are not waterproof. You can still use them with precautions during your workouts.

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi FRED,
Thank you so much for the feedback!

It brings us great joy to hear how much you're loving your WH-1000XM4 headphones.
The combination of industry-leading noise cancellation and smart features like Speak-to-Chat really makes a difference.

We appreciate you choosing Sony!
All the best,
Estefany

Hi Hasled, We're glad that you love everything about the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay

Hi sma3730,

You made the right choice in upgrading to the Sony WH1000XM4! We're glad that you like the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph