Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good quality and fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, good fit, good sound quality and good noise canceling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JGreenfield, Great! We're thrilled you like the lightweight design, comfortable fit, excellent sound quality and noise cancelling feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones I have ever owned. Excellent quality, sound, and Noise cancelling. I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 7ethridge, That's awesome! We're thrilled to hear that you feel the WH1000XM4 is the best wireless headphones you've owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Lovely gift for my techie friend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift at a reasonable price. Great features and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AD2020, This is a great gift idea! We're very happy to hear you like the overall features and sound quality of the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Useful AF
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and amazing noise cancelling. It really helps me ignore my kids.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harddriveowner, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones, been looking for a while and glad I went with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jh69420,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Incredible!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! Can't wait to try them on the plane. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are so glad to hear that you are happy with the battery life and overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Wireless Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Far and away the best wireless headphones I've ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackMachine00, We're glad that you are happy with the WH-1000XM4 Wireless Noise Cancelling Headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Sound sooo good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best sounding over the ear noise cancelling headphones period. Stop reading and go buy them....Now!
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
Ok headphones TOO pricey
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but personally they aren’t worth the high price tag. They don’t get loud enough but the noise cancellation is decent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Letsbeloners,
We're glad that you like the noise canceling function of the headphones. Your feedback about its volume is greatly appreciated. The overall volume may vary depending on the source content. These steps may help improve your experience:
-Turn up the volume of the headset and the connected device.
-Connect the Bluetooth device to the headset once again.
You can also use the equalizer function of the Sony Headphone Connect app to tailor-fit the sound quality to your needs.
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Great for Airplanes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones ever. I love these things on airplanes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheSupremeCort,
Amazing! We're glad that the noise canceling function of the headphones is perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones worth every penny has great audio quality love the case and accessories that come with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DIEGO,
Great! We're thrilled that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best of the best ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC and great sound. I have given my Bose phones to my son, and use these exclusively.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JACIZEK,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Boss headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing I would recommend these headphones to anyone and the features are great too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, We're glad to hear that you appreciate the sound of this WH-1000XM4. Discover how the WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Get you a pair you won’t regret it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cost great product. Shut out the world with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dud1,
That is fantastic feedback! We're thrilled to hear that the Midnight Blue WH-1000XM4 headphones are providing great value and that the industry-leading noise cancellation is effectively shutting out the world for you. Enjoy your distraction-free listening!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
It’s all about BASS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first got some apprehension about this headphone. Almost bought a Bose. It’s good as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Nothing compares...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing headphone, my son loves it who listens music a lot. He's using while online class and gaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ting, Thank you so much for your review! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones on market. Wish the padding was a a little more comfier and the ear shape was bigger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jshah, We value your feedback regarding the padding of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Best ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are even better than advertised. Best headphones I’ve ever used. My previous 2 were Bose. These are better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BH21, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
You will not regret it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much!! Sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaS, we're glad you love the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Descent Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are descent headphones but I don’t think they’re worth the price. The noise canceling future is great and the audio is amazing, so if you only plan to use these for music, definitely purchase these. If you plan on using these for work calls on PC, avoid these. They didn’t work well with MS Teams or Webex. Every time I got on a call, the person on the other end couldn’t hear me and I was forced to connect to my phone or use another headset. For Music: Amazing Product For Work Calls with a PC based software: No so great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hill,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having the same experience with phone calls. Your feedback is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). These steps may also help improve call quality:
-Turn up the volume of the headset and the connected device.
-Re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity/volume if available.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support