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Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 12,579 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    One Word: Awesome!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little background, I have been enjoying my silence in the office during the lockdown as most people either be working from home or coming in shifts thereby creating an extremely peaceful work environment. Fast forward a couple of months, people showing up in the office increased exponentially and so did all the gossips they had to share. So I bought these headphones on a whim. There hasn't been a single day in the office that I have not used them. They are amazing in all respects. Let start in the order of qualities I appreciate in them. ANC: The best feature of these headphones for me is the active noise cancellation. All the chatter and bs is just blocked to the point where you can enjoy a dumbed-down version of the silence. Make no mistake, they will not completely make your environment similar to pin-drop silence but be rest assured you shall feel the difference for sure. Battery: I don't care about the numbers but there hasn't been a single day that I have run out of the juice in them. That doesn't mean they won't but just means if you are judicious enough to keel an eye on the battery and keep charging for a couple of hrs, you are good. In case you do forget, good old wired technology is for your rescue. Sound: It's SONY, enough said. The sound quality is amazing. The sound stage is wide, well balanced, and yes the EQ does come in handy for a bass lover like me. Build quality: You get what you pay for, so since you paying the premium you do get lightweight, well build headphones. The headband is comfortable. The ear cups have the right amount of cushion and do not get bothersome even after 10hrs of use. That is the max I have tried on a single stretch. The ANC feature can make you feel a little uncomfortable with weird pressure feeling but I could live with it for 10hrs. EXTRA: Speak to chat, amazing function when in office worst when you are at home and your jam comes on. The touch on the right ear cup is flawless. Every time I want to execute a function, it is done. Final: I would highly recommend this investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saurabh,

      We appreciate your in-depth review of the headphones. We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Traded my Bose 45s for these!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Bose 45s for these, and I’m super glad I did! I got the blue pair when I wanted the black, because they didn’t have them. I gave it a try anyway. These are far superior! The ease of connection, the swipe to control the music without touching my phone, and you hold your hand over the cuff to cancel the noise control. I love these and wear them at home, work and the gym! If your considering these- don’t hesitate! You’ll love them! They are very light and even after hours I am not sweaty at all. The app is easy to use also. Thanks Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Susiecue, Awesome! Sounds like you got an upgrade! Glad to hear that you are loving your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Great new color! Same great sound.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new color! I have a few Sony over ear headphones, and these are the latest pair. They offer great overall sound. The highs are high and the bass is palpable! Another great offer for this set is that the battery life has been extended further. I have paired these with many items so far, and the customization offered by the app is just outstanding. These are a great investment for those who travel, like NC, or for people who just enjoy headphones that provide excellent sound quality. I got these on sale. If you see these on sale grab them quickly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Migs! Excellent choice! We are so happy to hear that you are enjoying the sound quality and bass of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely incredible. The sound quality is top-notch, and the noise-cancelling feature is a game-changer. It blocks out almost all ambient noise, making them perfect for travel or just focusing on work. They are also extremely comfortable to wear for long periods. I highly recommend them to anyone in the market for a premium audio experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello VictorG,

      Thank you for choosing Sony!

      We're thrilled to hear you're enjoying your WH-1000XM4 headphones! We're glad that you're appreciating the top-notch sound quality, the game-changing noise-cancelling feature, and the comfort for long listening sessions. Thank you for your kind recommendation; we appreciate your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these were great headphones nice sound felt comfortable the bass was good the noise cancelling was great all good to go and the price great as well . unfortunetly mine fell apart and i didnt have a way to replace them so i had to trash them . but if i find another sale for them i may order another pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coolbud,

      Thank you for sharing your experience with the Sony - WH1000XM4! We're elated to hear you enjoyed the sound quality, comfort, and noise-canceling performance. We're sorry to hear about the issue you experienced with your pair. We hope you you'll consider giving them another try in the future—these headphones are designed to deliver an excellent experience, and we appreciate your loyalty to Sony products.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Can't Travel Without

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so much better than I had anticipated and hoped! I used them for a flight to Australia from the US (New York) and it was the best decision I made. They are lightweight, easy to set up with a phone or iPad, came with cables to plug into the plane seats so I could enjoy movies with my own headphones, and just overall have great sound quality and noise canceling. I honestly don’t think I could have made it through the long-haul flight without these headphones. When I took them off to talk with my partner, it was night and day in terms of noise. I was incredibly surprised with the noise canceling qualities and before coming back my partner bought a pair of headphones as well. The only downside, for me, is that they are slightly loose since my head seems to be a bit too small (I don’t have the top band resting tightly on my head if I want perfect placement for the ear cups) but overall, that is something I could look past since I don’t plan to do anything incredibly physical with them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AyeG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClayC,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery performance, and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony at its best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the sound is amazing and it's typical of Sony products. They are very comfortable to wear for several hours. I say A PLUS for anyone considering buying this model!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Basshead,

      We're so pleased to hear you're enjoying the amazing sound quality and comfort of the WH-1000XM4 headphones, even during long listening sessions! Thank you for the high recommendation.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good value worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problems pairing with my TV. Though it seems to be a bit of a hassle to pair with a second item. Can be done, but not worth it to do right now for me. Audio range and sound are good. Not as nice, crisp or dynamic as my Monster DNA headphones (but they are wired). They are quite comfortable, can wear them for hours binge watching TV. Which is what I got them for - being up late watching TV without disturbing others in the household. Battery life is great! Could binge a few days on a full charge. I only need to charge once a week. Packaging and quality are good. Was not interested/concerned with noise canceling, but now that I have it, it is nice. Works well. Was not even aware of it at first, but one time I removed them and realized all the noise it had been removing (furnace, clothes dryer, ext.) Very aware of how much this does now and appreciate the feature. Not having to adjust the volume up or down every time the furnace kicks on or off is nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DionysusCSW, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones, beautifully designed, comfortable, fits well, and I love how well it blocks out sounds around me when listening to my music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vphomma, Thank you for this amazing review! We're glad you love the overall design, comfortable fit, and excellent noise canceling feature of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main purpose, in buying these headphones, was to get excellent sound quality in a wireless setting. These certainly provide that. The noise cancelling is very good as well. The headphones are also very comfortable and reasonably light, comparable to my wired headphones. Battery life is quite amazing- I can go 1-2 weeks without charging. It appears well made, with a quality feel (esthetically not super exciting, but that is OK) The 360 audio feature is nice, but I am perfectly satisfied without it- limited to a few sources (like Tidal, with premium level subscription), and not worth it for me. Movies sound great. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJDP, Thank you for purchasing and choosing the WH1000XM4. We're thrilled to hear you like the excellent sound quality, noise canceling feature, comfortable & lightweight design, and long-lasting battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, it has good sound and the battery is durable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    They’ll bring your music to life!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. They bring tracks that I have listened to countless times to life and shine a light on details that I never noticed before. That may sound poetic lol but it’s true! They’re very comfortable, although my ears get a little warm while wearing them inside where there’s air conditioning. However, these are my first over-the-ear headphones and maybe that’s the way it is with all of them? Call quality is not very good so if that’s very important to you I would consider other options. The app interface and customizable settings are great, and so is the ability to connect to two devices simultaneously. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wolfie20, we're happy to hear that these headphones bring new life to your music. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      We appreciate your feedback about its call quality. Make sure to update the software to the latest version for optimum performance. Thanks for sharing your review.

      ~Ralph Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've had. Good bass in the headphones with really good noise cancellation. It also comes with a travel friendly pouch where it holds all your wires. I only charge my headohones 1-2 times a week.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GabrielE,

      Thank you for the 5-star rating! We appreciate your time sharing this wonderful feedback regarding our headphones. We're happy to hear that you like the bass sound quality and industry leading noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable and excellent noise cancellation. Try these watching a movie and you will be hearing sounds you never get to hear. Like you were inside the movie.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goose,

      That’s wonderful to hear! We are thrilled that the WH-1000XM4 headphones provide such a comfortable fit, excellent noise cancellation, and an immersive sound experience that makes you feel like you are inside the movie.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great to Use During Air Travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have excellent sound quality and are super comfortable. I especially like using them on a long-haul international flight to comfortably block out airplane noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyO,

      We are delighted to hear you are loving the WH-1000XM4 Headphones! It's fantastic that you find them super comfortable and that the excellent sound quality and noise cancellation are perfect for blocking out airplane noise on long-haul international flights.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great all-around option for gaming/work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been great. Reliable, comfy, and good sound -- perhaps not audiophile quality but perfect for basically anyone else. The comfort is the most important thing for me, since I work a desk job and game. These are supremely comfy even for 2 or 3 hour meetings, and the battery lasts a long time and recharges very quickly. The software support is acceptable (although clunky) but the defaults out of the box are fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kcmorow, We are glad to hear you are enjoying the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for all day use!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how much battery the headphones have as they have lasted a few days for me without ahh additional charges. It also only takes 10 minutes to charge and it is comfortable and the soun quality is good. It also stays on while I am jogging which is a highlight of the headphones for me. Overall a really great headphone and I definitely got my moneys worth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elitechreviews, amazing! We're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sony WH-1000XM4 headphones for a while now, and honestly, they’ve completely changed how I listen to music. The noise cancellation is so good it feels like I’m in my own little world, and the sound quality is rich and detailed, everything just sounds better. I love how comfortable they are, even during long work sessions, and the smart features like auto-pause when I take them off make them feel almost futuristic. They’ve become one of my favorite everyday gadgets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review of the Sony WH-1000XM4,MiguelM! We're thrilled to hear that the noise cancellation and sound quality have enhanced your music listening experience. It's also great to know that you find them comfortable for long sessions and appreciate the smart features like auto-pause. Your feedback is greatly valued and we are glad our product has met your needs. If you have any further comments or suggestions, please feel free to let us know.
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones I own!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love loveeeee this headphones. Really comfortable and I use them everyday for school and at home. Noise cancellation is really good and the quality of the sound is just perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kelly,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love your WH1000XM4 headphones and enjoy using them daily for both school and home. It’s wonderful to know the comfort, noise cancellation, and sound quality are enhancing your everyday experiences. Your enthusiasm truly motivates us to keep delivering exceptional products. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US