Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best Headphones Hands down!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I researched a lot of headphones like beat solo 3, studio beats 3,and Bose QC45, and I found that these models of Sony's beat all of them. You can do the research yourself and you'll come up with the same result that these brand of Sony's are far superior in noise cancelation than the other models that I've mentioned bose comes in an incredible 2nd place beats noise cancelations are trash. The sound quality on the Sony's are fantastic. The seamless touch interface on these headphones are fantastic. I recommend these headphones for anybody that wants quality NCH with great sound. I can vacuum my entire house I can do my laundry and never hear any of the machines running or the vacuum running when I'm listening to my music. Well done Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarKnight, Awesome! We are so glad to hear that your research was worth it! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Comfortable and Light
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.headphones are light and I can wear anywhere. The noise cancelling options are cool. the padding is durable and not irritating like some other headphones can be. Great price for product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmy!
Thanks for taking the time to share your feedback on the WH-1000XM4 headphones! We are pleased to learn that you find them comfortable and versatile for all your listening needs. Your positive experience with the noise-cancelling features and durable padding is fantastic to know.
Thank you for choosing Sony!
Warm regards,
Estefany
A bit expensive, but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my eye on these for a while. I had been holding out because they are a bit expensive. So far, definitely worth it. Noise-canceling is great, very comfortable, they feel nice and sturdy and come with a g hardshell case, battery life is solid, and the touchpad controls are a very unique feature. You can connect to multiple devices at the same time. I also really like that you can customize the sound using the mobile app. Don't know of any other headphones that do that. I will say, if there is no music playing, and the noise-canceling feature is on it feels like there is pressure in your ears. But that's not a big issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
Thanks for the feedback and we are glad you like the sound quality and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Traded my Bose 45s for these!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my Bose 45s for these, and I’m super glad I did! I got the blue pair when I wanted the black, because they didn’t have them. I gave it a try anyway. These are far superior! The ease of connection, the swipe to control the music without touching my phone, and you hold your hand over the cuff to cancel the noise control. I love these and wear them at home, work and the gym! If your considering these- don’t hesitate! You’ll love them! They are very light and even after hours I am not sweaty at all. The app is easy to use also. Thanks Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Susiecue, Awesome! Sounds like you got an upgrade! Glad to hear that you are loving your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great new color! Same great sound.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new color! I have a few Sony over ear headphones, and these are the latest pair. They offer great overall sound. The highs are high and the bass is palpable! Another great offer for this set is that the battery life has been extended further. I have paired these with many items so far, and the customization offered by the app is just outstanding. These are a great investment for those who travel, like NC, or for people who just enjoy headphones that provide excellent sound quality. I got these on sale. If you see these on sale grab them quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Migs! Excellent choice! We are so happy to hear that you are enjoying the sound quality and bass of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
One Word: Awesome!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little background, I have been enjoying my silence in the office during the lockdown as most people either be working from home or coming in shifts thereby creating an extremely peaceful work environment. Fast forward a couple of months, people showing up in the office increased exponentially and so did all the gossips they had to share. So I bought these headphones on a whim. There hasn't been a single day in the office that I have not used them. They are amazing in all respects. Let start in the order of qualities I appreciate in them. ANC: The best feature of these headphones for me is the active noise cancellation. All the chatter and bs is just blocked to the point where you can enjoy a dumbed-down version of the silence. Make no mistake, they will not completely make your environment similar to pin-drop silence but be rest assured you shall feel the difference for sure. Battery: I don't care about the numbers but there hasn't been a single day that I have run out of the juice in them. That doesn't mean they won't but just means if you are judicious enough to keel an eye on the battery and keep charging for a couple of hrs, you are good. In case you do forget, good old wired technology is for your rescue. Sound: It's SONY, enough said. The sound quality is amazing. The sound stage is wide, well balanced, and yes the EQ does come in handy for a bass lover like me. Build quality: You get what you pay for, so since you paying the premium you do get lightweight, well build headphones. The headband is comfortable. The ear cups have the right amount of cushion and do not get bothersome even after 10hrs of use. That is the max I have tried on a single stretch. The ANC feature can make you feel a little uncomfortable with weird pressure feeling but I could live with it for 10hrs. EXTRA: Speak to chat, amazing function when in office worst when you are at home and your jam comes on. The touch on the right ear cup is flawless. Every time I want to execute a function, it is done. Final: I would highly recommend this investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saurabh,
We appreciate your in-depth review of the headphones. We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Great sounds. The ANC works really well. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelL,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
Best Over Ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have purchased a few of these over the past few years. For family as well as myself. Have tried three other over ear headphones and these have, by far, the best noise cancelling, battery life, sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Annewithane! We're glad you are impressed with the noise canceling feature and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
My Sony XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had. Everything about them from comfort to music quality. They are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianL,
It is truly wonderful to know that these are the best headphones you have ever owned! We are thrilled to hear that every aspect—from the premium comfort to the exceptional music quality—has made such a positive impression on you. Knowing that you find them "amazing" is exactly what we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Great for all day use!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how much battery the headphones have as they have lasted a few days for me without ahh additional charges. It also only takes 10 minutes to charge and it is comfortable and the soun quality is good. It also stays on while I am jogging which is a highlight of the headphones for me. Overall a really great headphone and I definitely got my moneys worth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elitechreviews, amazing! We're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
great listening experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for over a year now, great headphones overall. Noise cancelling is insane, music quality is crisp and clear. The app has a lot of options lets you adjust the EQ levels very specifically if you so choose. They're comfortable enough that I've fallen asleep wearing them before. The only downsides I find in these headphones is that they will slide off during some workouts at the gym, (mostly ones where you lay flat or at an angle). And they get a bit sweaty while working out, but really what over-ear headphones don't get sweaty, y'know? I also have trouble connecting them with my computer sometimes, but that just might be user error...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kgriff,
Thank you for your amazing review of the WH-1000XM4 headphones! We are delighted to learn that you've enjoyed an exceptional listening experience over the past year. It's fantastic to hear that you value the remarkable noise cancelation, the crisp and clear sound quality, and the customizable EQ options available through our app. We're also pleased to know that you find them comfortable enough to wear, even while sleeping. Your feedback on using these headphones during workouts is greatly appreciated.
If there's anything we can do to assist you further or if you need information or technical support, please don't hesitate to reach out to us at socialsupport@am.sony.com. To help us assist you more effectively, kindly include the following details:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I have them for over 3 years and it's very reliable and consistent. The sound quality is top notch. It's also comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiS,
Thank you for the wonderful feedback! We are delighted to hear that you have been enjoying the WH-1000XM4 headphones for over three years and find them to be reliable, consistent, and comfortable, with top-notch sound quality. We appreciate your loyalty and are pleased they continue to deliver a great listening experience!
Thanks for choosing Sony.
Best regards, Eliab
Best Noise-Cancelling Headphones I’ve Ever Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The noise cancellation is top-tier and blocks out almost everything, whether I’m traveling, working, or just relaxing. Sound quality is rich and balanced with deep bass and clear vocals. They’re extremely comfortable even for long hours, and the battery life easily lasts multiple days. Touch controls and app customization are smooth and intuitive. Premium build, premium performance—worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuryanshD,
We couldn't be happier to hear that your WH-1000XM4 headphones are providing such a premium experience across the board! It is fantastic to know that the noise cancellation and rich sound quality are enhancing your travel and work routines, and we are thrilled that the comfort and battery life allow you to enjoy your music for days at a time.
Thank you for being part of the Sony family
Regards,
Dominick
Good value worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no problems pairing with my TV. Though it seems to be a bit of a hassle to pair with a second item. Can be done, but not worth it to do right now for me. Audio range and sound are good. Not as nice, crisp or dynamic as my Monster DNA headphones (but they are wired). They are quite comfortable, can wear them for hours binge watching TV. Which is what I got them for - being up late watching TV without disturbing others in the household. Battery life is great! Could binge a few days on a full charge. I only need to charge once a week. Packaging and quality are good. Was not interested/concerned with noise canceling, but now that I have it, it is nice. Works well. Was not even aware of it at first, but one time I removed them and realized all the noise it had been removing (furnace, clothes dryer, ext.) Very aware of how much this does now and appreciate the feature. Not having to adjust the volume up or down every time the furnace kicks on or off is nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionysusCSW, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Outstanding wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My main purpose, in buying these headphones, was to get excellent sound quality in a wireless setting. These certainly provide that. The noise cancelling is very good as well. The headphones are also very comfortable and reasonably light, comparable to my wired headphones. Battery life is quite amazing- I can go 1-2 weeks without charging. It appears well made, with a quality feel (esthetically not super exciting, but that is OK) The 360 audio feature is nice, but I am perfectly satisfied without it- limited to a few sources (like Tidal, with premium level subscription), and not worth it for me. Movies sound great. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJDP, Thank you for purchasing and choosing the WH1000XM4. We're thrilled to hear you like the excellent sound quality, noise canceling feature, comfortable & lightweight design, and long-lasting battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Best noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever , super ligth amazing sound and noise cancelation top tier
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RubenL!
We’re thrilled to hear you’re loving the light design, amazing sound, and top-tier noise cancellation of your WH-1000XM4. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well, excellent noise cancellation, great sound quality with an emphasis on bass, and long battery life. While still a strong choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osiris,
We are thrilled to hear that you've had such a positive experience with your WH-1000XM4 headphones!
It sounds like you're getting the most out of their key features—the industry-leading noise cancellation, the rich sound quality with emphasis on bass, and the exceptionally long battery life. We agree that they remain a strong choice for premium listening.
Thank you for taking the time to share your feedback and for choosing Sony!
Regards,
Dominick
Great all-around option for gaming/work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great. Reliable, comfy, and good sound -- perhaps not audiophile quality but perfect for basically anyone else. The comfort is the most important thing for me, since I work a desk job and game. These are supremely comfy even for 2 or 3 hour meetings, and the battery lasts a long time and recharges very quickly. The software support is acceptable (although clunky) but the defaults out of the box are fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kcmorow, We are glad to hear you are enjoying the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay
Thick, Solid, Tight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these after my xm3's died, they surpass the previous generation in every way. Easy setup, good range, excellent sound quality, and the battery is pretty good too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaelanC,
We are elated to hear that the WH-1000XM4 headphones have surpassed your previous generation XM3s in every way!
We specifically engineered the XM4 to refine the features our customers love, and it is fantastic to know you are enjoying the benefits of the improved sound quality and the easy setup. We also appreciate you noting the good range and battery performance, as we worked to maintain that reliable 30-hour playback while adding smarter features like Multipoint Connection and Speak-to-Chat. Thank you for choosing Sony and for sharing your 5-star experience!
Regards,
Dominick
Cannot use with PS5 even though it's Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Excellent sound quality. Very intuitive (has a noise canceling feature that sets automatically depending on what you do / where you go). Confortable to wear. Long lasting battery. Cons: Cannot pair to a PlayStation. Design is beautiful but so light, it feels like they can break easily. Had trouble with it when I enabled the Google assistant (would stop playing music and assistant would go off without permission even after I disabled it).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP, we're glad you like the sound quality, comfort and battery of our product. We understand your feedback regarding the design and Playstation connectivity of your Sony unit. If your priority is connecting to Playstation, you may check our INZONE headset which is perfect for PS5.
For voice assistant issues, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl