Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and not heavy like AirPod max headphones also great battery life and noise control. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, AliciaE! We're delighted to hear that you find the WH-1000XM4 headphones comfortable and lightweight, especially compared to other models, and that you're enjoying their excellent battery life and noise control. Your satisfaction with both comfort and performance is exactly what we strive for in our headphones design. Enjoy your listening experience, and thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
The great things may be a bad thing,let me explain
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a beast. Although, the bass could be a little better, it still delivers surprisingly well. I’m coming for beats studio and this is just way better in every aspect. It’s probably more than what you need it for. Me personally, I wanted to synced to two device. That there was the selling point for me. The billion other things it does is just icing on the cake. Not all is good. Some of the things it’s does well can get annoying. So you’ll have to turn off some features. The swipe to turn up/down the volume and change songs works maybe 60% of the time and it takes some getting use to to swipe the exact location for the function. The feature where you start to talk to listen and have a conversation with someone else is a little too sensitive. Don’t even both using this feature if you’re working out. Banging of the weights would activate it instantly and all the time. So spend some time on the app. You won’t regret it. Now the all time best feature is the lightness. It’s literal like nothing is on your head. If this thing didn’t cuff your ears and play music, you’d never know you’re wearing it. A little exaggerated but you get the picture. That feature is also a down fall. Don’t drop the thing from a decent distance. The swivel is easy to break. I broke mine that way and you have to come out of pocket to get it fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheHarshConsumer01,
We appreciate your feedback with the WH1000XM4 Wireless Industry Leading Noise Canceling Overhead Headphones. We value your feedback on the features and function of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Excellent incremental upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a excellent incremental upgrade from the previous XM3. The sound quality seems to be more balanced this time around and not as bass heavy has the XM3, but it's still not a flat sound like some reference headphones. The touch controls are better, but still iffy. Comfort wise, these feel the same as the XM3. I really like the build quality even though it's mostly textured plastic, but that makes them lightweight and the clamp force is perfect. The only downside to this entire line of sony headphones is that the depth of the earcups need to be increased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indian94,
We're glad that upgrading to the WH1000XM4 headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the earcup size is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Worth the hype!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the short time I've owned these headphones, they've been incredible in both sound and battery life. Music is crystal clear and the EQ is top notch. I can also wear them comfortably for hours on end (as I do while working) while never needing to recharge them for a solid two days. If I had any complaints, it's the weird touch-based controls on the side of the ear cups that don't quite make logical sense when resting your hand against your head. It works, but I feel it's a little too sensitive if your fingers brush the ears. Nevertheless, it's absolutely worth the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Venjix,
Good to know that you like the comfort, battery life, and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the touch sensor is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Treat Yo Self
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are truly worth the cost. I was very hesitant them because they are so expensive but after having them for about a month I have no regrets. Their is a weight room next door to my office that is in heavy use for the last hour of my day and these cancel out all the racket coming in and let me keep my focus. They are very comfortable and have a great depth of sound. They are easy to set up and integrate well with your notifications. The battery lasts a long time too. If you are on the fence about these I hope this gives you the push to get them. You wont regret it
I would recommend this to a friendPure comfort and Amazing sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4s are on another level. The sound is rich, balanced, and immersive—every song feels like a private concert. What really stands out is the comfort; I can wear them for hours and almost forget they’re on. Premium quality through and through! With it on sale, it was definitely a win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanDee,
Thank you for choosing Sony!
It brings us great joy to hear that the Sony WH-1000XM4 has elevated your listening experience with rich, balanced sound and exceptional comfort. Knowing they feel like a private concert and can be worn for hours means a lot to us. We're also glad the sale made it an even better experience for you. Thank you for sharing such kind words!
Best regards,
-Fred
Magic for your ears
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This set of Sony headphones is quite possibly my favorite set of wireless (and noise cancelling) headphones up to date. Music through these comes through beautifully and (depending on the format) you'll even catch the tiniest of details. The noise cancelling works pretty good too, works best with things like blocking out the sounds when you're flying on plane but still works nicely overall. The battery life is great, lasts me several days with noise canceling on, and best of all, they fit my rather large head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maple! Great choice! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice sound. Are comfortable to wear on. battery life is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria,
Thanks for sharing this nice review! We're so glad to hearing you're enjoying the fantastic sound, comfort, and long-lasting battery life of your WH-1000XM4 headphones.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Do better Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They can be better. I really bought them because I was trying to connect my headphones to my PlayStation and since it was a Sony brand, I thought it was compatible, but it wasn’t. I keep having to use the wires to connect my PlayStation to the headphones, which is sometimes annoying But all in all they produce great audio, and the comfortability on them are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NahomT,
Thank you for choosing Sony!
We're glad to hear you're enjoying the excellent audio and comfort of your WH-1000XM4 headphones. We apologize for any inconvenience with the connection to your PlayStation.
The WH-1000XM4 headphones were designed for general-purpose Bluetooth connections and aren't compatible with the wireless protocol used by PlayStation consoles. That's why a wired connection is necessary for them to work with your console.
For a true wireless gaming experience, we recommend checking out our Sony INZONE line of headsets, which are designed specifically for gaming and are fully compatible with PlayStation consoles. You can learn more about them here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets
Best regards,
-Fred
Color Me Impressed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these, a couple months ago, wanting a mid-tier price for a first pair of headphones. Until then, I was exclusively using earbuds/AirPods, etc. I wanted to prioritize immersive sound, but still have a decent internal mic, so that I could use them for work, if needed. When I tested these in-store compared to similar-tiered options for Bose, Beats, JLab, and Skull Candy (which I really took my time with) Sony outperformed them all for overall balanced sound. I was shocked by this because I went in thinking I would be going for Bose. Once I calibrated my purchased pair, they knocked my socks off! I love the sound test that ensures you hear sound in the way that YOU want. When I brought them to the counter, the cashier asked if I had owned a pair before. When I said no, she said I was going to fall in love with them. She wasn’t lying! I plan on wearing these out and then going for a high-performance set, later. I guess I’m a Sony girl from now on. I’d highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydB,
That is an absolutely fantastic story! We are thrilled that the WH-1000XM4 headphones performed so well and made you a new Sony enthusiast. It's great to know that the immersive, balanced sound and the sound calibration features were a perfect fit for you, and we appreciate you recognizing their versatility for work. Welcome to the Sony family! Thanks for choosing Sony.
Best regards, Eliab
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re one of the best all-round noise-cancelling headphones available right now. Top-tier ANC, very comfortable, great sound, excellent mic quality. Main negatives: no folding hinges, premium price, and a slightly “safe” sound out of the b
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed review!
We are delighted that you consider the WH-1000XM4 to be one of the best all-round noise-cancelling headphones available! We are thrilled to hear you appreciate the Top-tier ANC, very comfortable design, great sound, and excellent mic quality.
We also genuinely appreciate your constructive feedback regarding the design and sound signature. We understand the compact nature of a folding design is valued for travel convenience. Regarding the "safe" sound out of the box, we want to assure you that the Sony | Headphones Connect App offers a customizable Equalizer that allows you to easily adjust the bass, mids, and highs to your exact preference if you are looking for a different acoustic profile.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best noise canceling headphones in the market
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Bose QC25 (wired), also the Bose QC35 (wireless) and the Sony MX4. This is by far, I mean, by far the best. Great Bass punch, and the main function which is the noise canceling, it is so goooood. On the Bose's you can always hear a little buzzing sound which is the canceling noise. On the Sony, you just hear the music. Battery life is awesome and it is so easyroconnect via app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmoriusa,
You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, noise canceling function, battery life, and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've had. Good bass in the headphones with really good noise cancellation. It also comes with a travel friendly pouch where it holds all your wires. I only charge my headohones 1-2 times a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielE,
Thank you for the 5-star rating! We appreciate your time sharing this wonderful feedback regarding our headphones. We're happy to hear that you like the bass sound quality and industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
Sony is back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and noise canceling rocks. Battery Life was superb on long flight. Bass and treble are very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmeBest, Thank you for the purchase. We're glad you like the bass and treble of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, -Craig
Over the ear headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, great sound quality, easy to pair with other devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeborahC,
Thanks for this great review!
We're excited to hear the WH-1000XM4 headphones are hitting the mark for you. We designed them to be comfortable for long periods and to provide top-notch sound quality, so it’s awesome to know you're loving those features. Your feedback on the easy pairing is also amazing!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
One of the best headsets I have used.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality stock, and the ability to edit the sound profile via EQ with the app. Comfortable fit, great noise cancellation with all the modern bells and whistles. It is a great headset if you fancy the over the head style, and the balance weight makes it wearable for long periods. Couple that with the fast charging of USB C and you have a winner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ameeru18, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Overall solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly and even better to apple pro max headphones. Bought these as a gift but I also have one on my own I was gifted one back in 2021 and it still works perfectly. Overall these headphones have great sound quality and battery life, which is must as a college student.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazm,
Thank you for sharing your experience with the WH-1000XM4 headphones! We are really happy to hear that they continue to perform well for you and that you find the sound quality and battery life to be great.
These headphones are built with features like long-lasting battery life, quick charging and industry-leading noise cancellation to keep up with your lifestyle.
Thanks so much for selecting Sony!
Warm regards,
Estefany
fantastic
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start with i am not a fan of over the ear headphones. I bought these for my son and subsequently borrowed them for business trips that required flights. they are simply fantastic. very comfortable, amazing sound and the ANC is just the best. Luckily my son convinced my wife to buy me a pair since he was tired of lending his to me. the battery life is crazy on these things. 10 out of 10 could not recommend more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, You've made an excellent choice! Thank you for purchasing the Sony WH-1000XM4! We're glad you like the comfortable fit, long-lasting battery, and amazing sound quality and noise cancellation of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Cannot use with PS5 even though it's Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Excellent sound quality. Very intuitive (has a noise canceling feature that sets automatically depending on what you do / where you go). Confortable to wear. Long lasting battery. Cons: Cannot pair to a PlayStation. Design is beautiful but so light, it feels like they can break easily. Had trouble with it when I enabled the Google assistant (would stop playing music and assistant would go off without permission even after I disabled it).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP, we're glad you like the sound quality, comfort and battery of our product. We understand your feedback regarding the design and Playstation connectivity of your Sony unit. If your priority is connecting to Playstation, you may check our INZONE headset which is perfect for PS5.
For voice assistant issues, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Best headphones I've had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones are a masterpiece of audio technology. They deliver exceptional noise-canceling, outstanding sound quality, and unbeatable comfort. With a long battery life, intuitive controls, and the added convenience of the Headphones Connect app, these headphones are a true game-changer. I highly recommend them to anyone looking for a premium listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrevorM,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality, battery performance and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David