Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
99% perfect headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I absolutely love these headphones. I have the wf-1000XM5 earbuds which I love, but they aren't super comfortable so I bought these. The earbuds have slightly better quality in the sound and noise cancellation but that's understandable since these are only over the ears. These are super comfortable, I can wear them for hours and even sleep with them on. The only issue I have with these is that they don't fit super tight so sometimes they fall off if I move around too much, so if you plan on using these for the gym and you have a small head like me they probably won't work well.
I would recommend this to a friendAmazing headphones for music lovers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sounding headphones. I upgraded to these from the WH1000XM2's, which were still going strong but the earpads were falling apart and I couldn't find replacements for them. Definite improvements over the XM2's - better comfort, better noise canceling, better battery life. Don't pay full price for these, when they go on sale, they *really* go on sale and you can get a significant discount. I chose these over the XM5's because of the fold-up design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sjrash,
Thank you so much for sharing your experience so far with your WH-1000XM4! We are extremely pleased to hear you are enjoying the exceptional sound quality, amazing noise cancellation, and overall improvements of these headphones. The WH-1000XM4 is a great choice for an upgrade. We're also sorry to learn the earpads were falling apart. For earpads replacement, please refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess
Wonderful headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They have an excellent noise canceling feature and the music sound like you are at a concert. They are quite comfortable and am able to wear them for a couple hours straight. The app is an excellent companion to the headphones although you don't need it to use them. Deep bass and very clear vocals. They are also really good for audiobooks or podcasts. The phone call quality it great with the noise canceling so that all you hear is the person you are talking to without a bunch of background noise. I would recommend these headphones for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cparks, Awesome! We are so glad to hear that you are happy with the noise canceling feature and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Great Pair of Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, the noice cancelling is excellent and sound quality is great! Additionally, it has a very long battery life and is comfortable enough to wear for long periods of time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderR,
Perfect! We're glad that you like the noise canceling function, sound quality, battery life, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Headset
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did like the design and evrything, the nooce cancelling it's really accurate and the accuracy of the sound it's exccelent
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, RafaeleM!
We are delighted to hear how much you like the design of your WH-1000XM4 headphones! It's especially rewarding to know that you find the noise cancelling to be really accurate and the accuracy of the sound to be excellent.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
The best ANC on the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have the best active noise canceling on the market - just completely obliterates any kind of noise to a muffled whisper. The tuning is a very average V-shaped response, with a huge amount of bass, but surprisingly enough I don't entirely hate it here. The strong bass helps cancel out the low frequency rumbles of engines and cars on commutes, and hey - who doesn't like heavy bass now and again? The battery life is very good as well for prolonged use, and I could squeeze out 2 12 hour days with them before I felt even an inkling that I should recharge them. Still, price remains contentious in a world where headphones and audio tech in general is becoming increasingly more competitive. I bought them on sale and I feel that it was a reasonable tradeoff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTVO, Thank you for the amazing review! We're very happy to hear you like the industry-leading noise canceling feature, powerful bass, and excellent battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam
One of the best headsets I have used.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality stock, and the ability to edit the sound profile via EQ with the app. Comfortable fit, great noise cancellation with all the modern bells and whistles. It is a great headset if you fancy the over the head style, and the balance weight makes it wearable for long periods. Couple that with the fast charging of USB C and you have a winner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ameeru18, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Best noise canceling headphones in the market
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Bose QC25 (wired), also the Bose QC35 (wireless) and the Sony MX4. This is by far, I mean, by far the best. Great Bass punch, and the main function which is the noise canceling, it is so goooood. On the Bose's you can always hear a little buzzing sound which is the canceling noise. On the Sony, you just hear the music. Battery life is awesome and it is so easyroconnect via app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmoriusa,
You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, noise canceling function, battery life, and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Still the King of Headphones ⭐⭐⭐⭐⭐
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally upgraded to the XM4s, and they live up to the hype. If you travel or work in a noisy office, these are a life-changer. • Noise Canceling: Absolute magic. They block out engine drone and office chatter better than anything else I’ve tried. • Sound Quality: Crystal clear highs and deep, punchy bass. The "Speak-to-Chat" feature is super convenient for quick conversations. • Comfort: Extremely lightweight. I can wear them for a 5-hour flight without any "ear fatigue" or pressure. • Battery & Tech: The battery lasts forever (30+ hours), and the multi-device pairing works flawlessly between my laptop and phone. Verdict: Even with newer models out, the XM4s offer the best balance of features, comfort, and price. If you value silence and great audio, just get them
I would recommend this to a friendWorth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good audio quality. Good battery life. Noise canceling eliminates everything but voices but reduces voice volume considerably. It it is so good at canceling everything else that I think this is intentional. There may be a setting that changes this. When music is playing you can only hear music. Headset is very comfortable. App is easy enough to use. I had it running with headphones in 5-10 minutes. Feature that detects when headset is removed and pauses playback is accurate. Touch panel controls on headset work well. Like using a smartphone, you just have to learn what motions do what.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Pretty nice and cute headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good for noise canceling. They have 4 different options to choose from if you don't want to use noise canceling. Sometimes they randomly disconnect when I am using it but happens very rarely. The battery life is pretty long and it charges pretty quickly (about an hour for a full battery). It used to turn off by itself when left on and unused but now it doesn't do that so just remember to always turn them off when it's not being used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevoraJ, We're glad that you like the noise canceling function and battery life. We're sorry if they randomly disconnect. Please ensure to have the software updated for optimum performance. We also recommend to reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and long battery, comfortable to wear for long periods
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel, thanks for these five-stars! We are very glad to hear you're enjoying the WH1000XM4's exceptional sound quality and their long-lasting battery life. We appreciate that you've mentioned their comfortable design as well! Thanks for choosing Sony! Sincerely, -Jenn.
Best product in that price..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have Bose quiet comfort which is of same price but these are happy to use, more comfortable, more clarity and good surrounding sound.. but need more clarity in some formats..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kanna,
We are very glad to hear that you are enjoying the comfort and sound clarity of your new headphones, especially when compared to your experience with other brands in the same category. Delivering a superior "surrounding sound" experience is exactly what we strive for with our noise-canceling technology.
Thank you for choosing Sony and making us a part of your daily listening.
Regards,
Dominick
Excellent and comfortable headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review after 6 months of use. Excellent pair of headphones. Setup is very easy. Can connect to 2 devices simultaneously. Noise Cancelling is very good. The sound is clear. The bass is deep. Used the headphone for meetings and phones calls and there are no complaints about the voice clarity. The headphones are comfortable for long use. My ears don't hurt as the over-the-ear earcups are big enough to go around my big ears. the cushioning on the earcups is soft. The cushion on the headband is also is good so it does not feel like the headphones are pushing down on my head. The case that the headphones come with offer nice protection when stuffed in a crowded back pack. Highly recommended. A very compelling buy if the available in a sale if people don't want break the bank on Bose 700 or AirPods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikhil, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
Very happy with my purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the sound of these! The fit is super comfortable, and don’t make my ears sweat like some other over the hear headphones. The touch and voice-activated operations seem a bit overly sensitive, but I just turned them off through the app until I can figure them out. And love that they came with a great case for travel and protection. Really enjoying them so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamA,
Thanks for sharing your experience with your new WH1000XM4 headphones! It's great to hear that you're enjoying the sound quality and comfortable fit!
We understand that the touch and voice-activated controls can be a bit sensitive at first. Many users find it takes a little time to get the hang of the proper gestures for things like skipping tracks and adjusting volume.
Regarding the voice-activated features like "Speak-to-Chat," it's designed to automatically pause your music when it detects your voice, which can be great for quick conversations but sometimes a little too reactive. Disabling it in the Sony | Sound Connect app—which is great that you've already used the app to customize your settings.
We can assist you further through our Sony Support website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
op choice for wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones offer exceptional noise cancellation, comfort, and sound quality. The adaptive sound control adjusts settings, and the 30-hour battery life ensures long listening sessions. With touch controls and voice assistant support, they're a top choice for wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IbrahimZ,
Thank you for the on-point product review of our WH1000XM4. We are truly happy that you are pleased with the amazing quality and superb performance of our XM4. It's nice to hear that you appreciate the sound quality, noise canceling capability, comfortability, features and long battery life. Thank you for choosing Sony! - Marco
Wow! Seriously Impressed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to take a chance with these. I didn't know what to expect with the XM4 being the first pair of Hi-Res audio headphones I've ever owned. Wow! The sounds quality is nothing short of industry leading and surrounds you most of the time. It really is some amazing work done by Sony with these. Noise canceling works great, the battery life is crazy good, and they fit my head and remain comfortable for hours on end! Using the Sony Music Center app to adjust the EQ is a top feature as well that shouldn't be overlooked. Don't hesitate to purchase these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hallrac, we're glad you like the sound quality, noise canceling feature, battery life, and the comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great gift for someone who works out. My wife has worn them to run, to chill in the steam room, and in the rain. They come with a nice case, and they fold flat, which makes them easy to store. The battery life and noise cancellation are also great, and there’s hardly any noise coming out when you’re wearing them, even with the music at full blast.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Michelle!
We’re so glad to hear the WH-1000XM4 made such a great gift for your wife! It’s wonderful that she’s enjoying the battery life and noise cancellation, though we do want to mention that this specific model isn't rated for water or moisture resistance. To keep them performing their best for a long time, we'd recommend avoiding the steam room and heavy rain. We're thrilled she loves the fold-flat design and the quiet listening experience even at higher volumes. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony - WH1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is the best I ever heard, I tested it with a loud bathroom exhaust fan and it is able to almost completely remove the noise. You cannot ever hear the toiled flushing! Really, really impressive. Comfort is also exceptional, you can wear it for many hours without even remembering you have it. The sound quality is good for commuters, frequent travelers, and for outdoor listening, which is the main target of this product. However, if you are looking for Hi-Fi, this is not the right product and you should look for brands specialized on high fidelity. Like other reviewers noticed, the bass are not well controlled and the midranges, in particular voices, are muffled. You can correct this in some extent by using the built in app, but overall you will still miss some excitement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonardo,
Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony’s best headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I really like about these headphones are the bass and clarity it produces. Very comfortable to wear especially on a long flight or a long ride. The noise cancellation feature work exceptionally well. One flaw that these headphones doesn’t do well is the mic. Other than that. I would highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyNG1,
Great! Thanks for the 5-star rating and we are very happy to hear your satisfaction with the audio quality, comfort and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco