Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones, comfy on ears, little heavy sometimes, noise cancellation is pretty good!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, AshleyS!
We are so happy to hear that you are enjoying the comfort and the industry-leading noise cancellation of your WH-1000XM4 headphones. They truly are a favorite for finding some peace and quiet! We appreciate your feedback regarding the weight during longer listening sessions; we always aim to balance premium tech with a comfortable fit, so your input is very helpful for our team.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
I love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an audiophile by an any means, but the sound quality in my opinion is so nice! Comfort wise, I would say the band on top gets a little uncomfy after around an hour of wear.. I don’t tend to wear them for too long, but it would be something to consider if that relates to you. No worries regarding battery life, it holds up far longer than what’s expected in my opinion. Overall really nice, would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ANNAG,
Thank you for choosing Sony!
We're elated to hear that you enjoy the sound quality and battery life of the WH1000XM4. We appreciate your feedback regarding the headband comfort and will forward your comments to our dedicated Sony team as we strive to enhance our products. Thank you for your recommendation and thoughtful review!
Best regards,
-Fred
- Pros mentioned:Bass, Comfort, Sound quality
Wonderful headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They have an excellent noise canceling feature and the music sound like you are at a concert. They are quite comfortable and am able to wear them for a couple hours straight. The app is an excellent companion to the headphones although you don't need it to use them. Deep bass and very clear vocals. They are also really good for audiobooks or podcasts. The phone call quality it great with the noise canceling so that all you hear is the person you are talking to without a bunch of background noise. I would recommend these headphones for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cparks, Awesome! We are so glad to hear that you are happy with the noise canceling feature and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Sound quality
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I have used them for school and the gym and they have held up wonderfully in the two years I’ve had them. The noise cancelling works very well and they are so sturdy. I haven’t experienced them slipping at all which i am grateful for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EstrellaV,
That’s great feedback! We are thrilled to know your WH-1000XM4 headphones have delivered excellent noise-cancelling and proven to be durable and secure for both school and the gym over two years.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing headphones for music lovers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sounding headphones. I upgraded to these from the WH1000XM2's, which were still going strong but the earpads were falling apart and I couldn't find replacements for them. Definite improvements over the XM2's - better comfort, better noise canceling, better battery life. Don't pay full price for these, when they go on sale, they *really* go on sale and you can get a significant discount. I chose these over the XM5's because of the fold-up design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sjrash,
Thank you so much for sharing your experience so far with your WH-1000XM4! We are extremely pleased to hear you are enjoying the exceptional sound quality, amazing noise cancellation, and overall improvements of these headphones. The WH-1000XM4 is a great choice for an upgrade. We're also sorry to learn the earpads were falling apart. For earpads replacement, please refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sound is great ! Noise canceling is very good . Very nice packaging. Over all great earphones. Would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaM,
It is truly wonderful to know that you are finding the WH1000XM4 so comfortable and that the sound quality has made such a positive impression! We are thrilled that you are enjoying the industry-leading noise cancellation, which is powered by our Dual Noise Sensor technology to capture ambient noise and cancel it out. It is also great to know you appreciate the Speak-to-Chat feature, which automatically pauses your music when you start a conversation, making these a truly "overall great" pair of headphones.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Best Over Ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have purchased a few of these over the past few years. For family as well as myself. Have tried three other over ear headphones and these have, by far, the best noise cancelling, battery life, sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Annewithane! We're glad you are impressed with the noise canceling feature and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Solid headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros - great headphones, long battery life, great sound, volume goes up high, like the app with it, comfortable on ears, adjustable, cancels out most noise, works fine with iPhone Cons - sound leaks a lot, not 100% noise cancelling, starts hurting top of head after long use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamM, Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your new Sony XM4 headphones. It's great to know that you appreciate their exceptional sound quality, long battery life, user-friendly app, seamless connectivity, comfort, and effective noise-canceling features. We understand that you may be experiencing discomfort during extended wear, and we apologize for that. We recommend adjusting the headband to better fit your head. As for the noise-cancelling feature, your headphones are equipped with a function called NC Optimizer. This feature enhances noise cancellation by analyzing factors such as the shape of your face, hairstyle, how you wear the headset (including whether you wear glasses), and changes in air pressure, such as when you're on an airplane. For optimal performance, we suggest running the NC Optimizer function the first time you use the headset, whenever your wearing conditions change, or when transitioning between being on an airplane and on the ground. For more information, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html. For more information regarding the noise cancelling you may refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752738.html Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4. Thank you once again, and we hope this helps you return to enjoying your headphones! Sincerely, Maria
- Pros mentioned:Bass, Battery life, Sound quality
The best ANC on the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have the best active noise canceling on the market - just completely obliterates any kind of noise to a muffled whisper. The tuning is a very average V-shaped response, with a huge amount of bass, but surprisingly enough I don't entirely hate it here. The strong bass helps cancel out the low frequency rumbles of engines and cars on commutes, and hey - who doesn't like heavy bass now and again? The battery life is very good as well for prolonged use, and I could squeeze out 2 12 hour days with them before I felt even an inkling that I should recharge them. Still, price remains contentious in a world where headphones and audio tech in general is becoming increasingly more competitive. I bought them on sale and I feel that it was a reasonable tradeoff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTVO, Thank you for the amazing review! We're very happy to hear you like the industry-leading noise canceling feature, powerful bass, and excellent battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome product. Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, comfortable and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OSCAR,
We're so glad to hear that you're enjoying the sound quality, comfort, and good battery life of your WH-1000XM4 headphones. We appreciate you sharing your positive experience with us!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass
Highly recommend!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I use them everyday and the customization in the app is really neat too. The bass and volume possibly might make me deaf but who cares lol. Only con is that my headphone ear broke and I can’t get them fixed even though I still have a warranty. They only offer fixing for wear or tears, and there’s a fee (I think $99) with their partnered company or something but they only fix the headband part so…
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Chemlah!
We’re thrilled to hear you’re loving the sound and having fun with the custom settings in the app—though we definitely recommend keeping those ears safe so you can enjoy the bass for years to come!
We are, however, concerned to hear about the broken ear cup and the frustration you've experienced with the repair options. While our standard manufacturer’s warranty typically covers internal components and factory defects, we understand how disappointing it is when a physical break occurs on a product you use every day.
We would like to take a closer look at your case to see if there are any other options available for you. Please reach out to us directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can review the details of your situation.
Thank you for being part of the Sony family and for the shout-out to that XM4 bass!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
perfect for everyday use.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable for long wear. the noise cancelling is about what everyone says it is. blocks out about 80-90%, some frequencies still come through, but overall the average person wouldnt notice. very comfortable for long period wear. battery life is more like 20-24 hours but charges quick. wouldnt recommend them for any active like going to the gym since they're not waterproof, but for everyday uses and travel its the best price to performance set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AsimK,
We're pleased to learn that your Sony headphones are proving so comfortable for long periods and that you’re enjoying their noise cancellation performance. Thank you for your 4-star rating—it's fantastic knowing the quick charging and strong price-to-performance ratio make these headphones a top choice for travel and everyday use. The WH1000XM4’s combination of comfort and smart sound blocking really stands out.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Battery life, Comfort, Sound quality
Worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good audio quality. Good battery life. Noise canceling eliminates everything but voices but reduces voice volume considerably. It it is so good at canceling everything else that I think this is intentional. There may be a setting that changes this. When music is playing you can only hear music. Headset is very comfortable. App is easy enough to use. I had it running with headphones in 5-10 minutes. Feature that detects when headset is removed and pauses playback is accurate. Touch panel controls on headset work well. Like using a smartphone, you just have to learn what motions do what.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Sound quality
Best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best! They stayed charged for a long time which I love and sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleC!
It brings us great joy to hear that you are loving your new WH-1000XM4 headphones. We’re happy the battery life and sound are working out so well for you!
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Headphones are Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage grandchild wanted these as a gift. They are beyond a doubt the best headphones that could've been purchased. High Quality sounds, comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineA,
Thank you for your feedback! We are thrilled to hear that your grandchild is enjoying their new gift and that the sound quality and comfort have exceeded your expectations.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Comfort, Sound quality
Excellent and comfortable headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review after 6 months of use. Excellent pair of headphones. Setup is very easy. Can connect to 2 devices simultaneously. Noise Cancelling is very good. The sound is clear. The bass is deep. Used the headphone for meetings and phones calls and there are no complaints about the voice clarity. The headphones are comfortable for long use. My ears don't hurt as the over-the-ear earcups are big enough to go around my big ears. the cushioning on the earcups is soft. The cushion on the headband is also is good so it does not feel like the headphones are pushing down on my head. The case that the headphones come with offer nice protection when stuffed in a crowded back pack. Highly recommended. A very compelling buy if the available in a sale if people don't want break the bank on Bose 700 or AirPods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikhil, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Cannot use with PS5 even though it's Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Excellent sound quality. Very intuitive (has a noise canceling feature that sets automatically depending on what you do / where you go). Confortable to wear. Long lasting battery. Cons: Cannot pair to a PlayStation. Design is beautiful but so light, it feels like they can break easily. Had trouble with it when I enabled the Google assistant (would stop playing music and assistant would go off without permission even after I disabled it).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP, we're glad you like the sound quality, comfort and battery of our product. We understand your feedback regarding the design and Playstation connectivity of your Sony unit. If your priority is connecting to Playstation, you may check our INZONE headset which is perfect for PS5.
For voice assistant issues, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Wow! Seriously Impressed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to take a chance with these. I didn't know what to expect with the XM4 being the first pair of Hi-Res audio headphones I've ever owned. Wow! The sounds quality is nothing short of industry leading and surrounds you most of the time. It really is some amazing work done by Sony with these. Noise canceling works great, the battery life is crazy good, and they fit my head and remain comfortable for hours on end! Using the Sony Music Center app to adjust the EQ is a top feature as well that shouldn't be overlooked. Don't hesitate to purchase these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hallrac, we're glad you like the sound quality, noise canceling feature, battery life, and the comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Battery life, Sound quality
Best noise canceling headphones in the market
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Bose QC25 (wired), also the Bose QC35 (wireless) and the Sony MX4. This is by far, I mean, by far the best. Great Bass punch, and the main function which is the noise canceling, it is so goooood. On the Bose's you can always hear a little buzzing sound which is the canceling noise. On the Sony, you just hear the music. Battery life is awesome and it is so easyroconnect via app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmoriusa,
You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, noise canceling function, battery life, and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
One of the best headsets I have used.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality stock, and the ability to edit the sound profile via EQ with the app. Comfortable fit, great noise cancellation with all the modern bells and whistles. It is a great headset if you fancy the over the head style, and the balance weight makes it wearable for long periods. Couple that with the fast charging of USB C and you have a winner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ameeru18, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl