Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
You need these.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. The battery last so long, they’re comfortable to wear for hours. I don’t have to worry about them getting scratched, they’re plastic, so they’re very durable. I wear them to study or to go to the gym… the sound quality is to die for and I can gladly mute the world around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyC, Great! We're very pleased to hear you're enjoying the long battery life, comfortable fit, durable design, and exceptional sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best Noise Cancelling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best headphones. They are adapted to your ear shape for optimal listening. The noise canceling is top notch. I have used them every single day for three years now. I am just now needing to replace them due to a drop/damage which was user error, no reflection on them. They are so comfortable and just absolutely the best. They fit entirely over the ear and the cushion is so soft.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonilynK, Thanks for the 5-star rating! While we're sad to hear about the damage, we're glad that you are impressed with it especially with the noise canceling and build quality. We hope you'd still consider our newer model in your next purchase. Thank you for choosing Sony. -Craig
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design, comfortability, and color. The sound quality is amazing, and noise cancellation is great. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user551513, Thanks for the 5-star rating!
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
comfortable and cute
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very lightweight (in the best way) and comfortable! still playing around with the sound quality and preferences but so far, i really like it! very good for flights (noise-cancelling). bought this when it was on sale (cyber monday deals) and would say it's worth the price (though still slightly more expensive than what i would normally spend on headphones). very nice, compact packaging too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tl0828,
Thank you for the purchase! We're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
These are the BEST headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the BEST headphones ever. The noise cancelling is top notch, I work a lot at coffee shops and there usually very noisy but the headphones practically block all the noise. It also has an option to stop the noise cancelling feature whenever you speak to hear better. And they do not hurt my ears, only when i use them for long hours at a time. Overall i recommend them highly if you want some nice noise cancelling headphones that aren't super expensive like the apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelina, we're glad you are enjoying our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
Dreamy Sounding & COMFORTABLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im 65 yrs. old and have bought many earphones. FINALLY, found a pair thst didn't hurt my ears. These earphones are a dream for ear comfort. The sound is amazing and you have several choices such as more bass or kess. The sohnd options are wonderful. These are expensive to me, but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DinahA, That's amazing! We're extremely pleased to hear our WH-1000XM4 headphones meets your needs and expectations! Glad to know you like the exceptional comfort and you found the headphones that didn't hurt your ears while wearing it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for choosing Sony! -Jess
First ANC Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of ANC headphones and I absolutely love them. The noise cancelling work well in noisy environment and let me listen comfortably to my music or help me focus with studying and doing assignments. The battery is also really good depending on usage. I had times where they last me a week on a single charge, and they charge relatively quick. Though something to be aware is that they drain quicker when outdoors in freezing temperatures. Had no issues with bluetooth connectivity. App is nice as it offers a good amount of customization with the eq and a bunch of other useful options. Sound quality is really good when paired with an eq you're comfortable with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronL,
We are delighted to hear that your first experience with ANC headphones has been so positive! It’s great to know that the WH-1000XM4 is helping you stay focused on your studies and that you're enjoying the battery life and customization options. Regarding the battery performance in cold weather, this is a normal characteristic of lithium-ion batteries, and we appreciate you sharing that helpful tip with the community.
Thanks for choosing Sony.
Best regards,
Eliab
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I wear them for long periods with glasses and they don’t bother me much. Noise cancelling and awareness features are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahS,
We're truly heartened to learn that you love your Sony headphones and that they're comfortable to wear for long periods—even with glasses. Thank you for your fantastic 5-star review! It's wonderful you highlighted both the noise cancelling and awareness features, which are designed to help make every listening moment immersive and effortless.
Thank you for choosing Sony—wishing you a truly enjoyable day!
DiegoV.
A great headphone at an awesome price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are quite amazing. I compared this to some of the others on the market, but the overall performance, sound quality which audiophiles would love, battery life (30 hours), design, and the especially the price compared to some other similarly spec’d headphones, this headphones wins hands down! Would highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesK! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
One of the best pairs of headphones I've used.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been the type of person to buy expensive headphones. The most I've spent on a pair of headphones before this was $129 on the Logitech Pro X headset, which I used for a few years and really enjoyed. Recently, I was thinking a lot about cutting the cord and going Bluetooth for my headphones. No more tripping over the cables! I'd always heard good things about this pair of headphones, but I'd never considered them because of the price. I managed to pick these up on sale during black friday and it's quickly become the best purchase I've made this year. Not only is the bluetooth connection reliable, the sound quality is FANTASTIC for a pair of bluetooth headphones. Naturally there are some compromises in terms of sound quality when you use a wireless connection vs a cable, but the good news is that these headphones also allow for a wired connection as well. They come with a 3.5m cable that you can connect to the headphones, and in my testing it worked and sounded just as good as you'd expect for the price. I use them in bluetooth mode with sound cancelling enabled and can easily go two days without charging them, the battery life is phenomenal coming from a pair of Bluetooth earbuds. I highly recommend these headphones if they're on sale - but if you have the money to burn, even at normal price I would say these headphones are more than worth their price, considering the sound quality, noise cancellation, and feature-set are all top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Doesn't Miss! Great Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. I use them almost everyday and they are perfect when travelling. I love that they provide the headphone jack for airplanes. I had no idea that airplanes made this switch but the provided jack is CLUTCH! The noise cancelling feature is pretty darn good. Overall these headphones are worth a purchase. Very comfortable and one of the best features is that you can connect to 2 different devices at a time. Audio can easily switch from my phone to my laptop without much effort on my end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Thank you for the positive review! We're glad that you find them perfect when travelling and good to know you love that there is a headphone jack option. It's great to hear you appreciate the excellent noise cancelling feature, comfortable fit, and multipoint connection feature of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Best Buy I ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had done some extensive research about these headphones because I wasn’t sure if I wanted this model or the newer X5 ones. I even considered getting the Apple headphones for a split second. Thankfully I came across someone who actually purchased these ones and let me try them on. The ones on display were a bit stretched out from constant try-ons but the person’s headphone’s were in perfect condition. Based on that experience I decided that the X4 were the most optimal choice. Not only because they’re comfortable all around, from the ears to the headband (something Apple’s didn’t have), but also the quality sound, the app where you can change the settings depending on the listening experience you wish to have based on the music you’re listening to. Although the touch feature for the controls can take a bit to get a hang of, they’re not an issue to me. Ever since my purchase I can’t stop wearing them and remembering music I want to listen to specifically with the headphones! 20/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EKSM, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Long overdue upgrade from xm3 to xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First Sony headphones in the XM lineup to support LDAC for customized EQ (XM3 doesn't support this). Audio quality had a big improvement because of this. Unfortunately multipoint Bluetooth doesn't support LDAC, so I'm keeping it off. Who needs multipoint connectivity when you can easily tap the headphones with NFC enabled devices and switch as you please. Best and most comfortable headphones in this price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YMC98,
You made the right choice upgrading to the WH1000XM4! We're glad that you like the sound quality, NFC function, and comfort of the headphones. Your feedback about the multipoint function is also appreciated. Thank you for choosing Sony!
-Ralph
Sony's amazing quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far they're exactly what i was hoping for. I had an older wrsion where the fabric on the ear piece came off in one side after a few years. I bought a newer version (and i think the next step up in quality) as the sound and comfort is fantastic. I highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baldy1kanobe, thanks for taking the time to share your experience with the Sony - WH1000XM4! We are glad to hear you are enjoying the superior sound quality, and premium noise cancellation of these headphones. Thank you for choosing Sony and enjoy the great performance and excellent quality of our products! Regards, -Dominick
Very Pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a pair of nice headphones that aren't necessarily the newest and greatest, but come at a good price I'd definitely recommend these. These sound great and the noise cancellation helps me focus while I'm in the office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chicagobarn
It’s rewarding to hear that the WH-1000XM4 is helping you stay focused in the office! We are glad that the noise cancellation and sound quality are providing the performance you need. Even as new models join our lineup, we take pride in the fact that these headphones continue to be a top recommendation for their value and effectiveness.
Thank you for trusting Sony.
Regards,
Dominick
Love love love
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Great sound quality and super comfy!! I usually get headaches with headphones when I wear them too long, but these are so nice. Has a good case and the battery lasts a long time. Would definitely recommend to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karina, wow! We're glad you like the sound quality and comfort of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Super comfy and amazing audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too heavy, feels comfy and the audio quality is really good. Battery life is a little underwhelming though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Pradip!
We are so pleased to hear that you find your WH-1000XM4 headphones to be comfortable and that you're enjoying the great audio quality. We designed them to be lightweight and comfortable for extended listening sessions, so it's rewarding to know we got that right.
We also appreciate your honest comments about the battery life. Your feedback is valuable, and we will be sure to share it with our product development team for future improvements.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
10/10 Would Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[I want to preface this by saying I'm not a Sony "fan" I'm not giving a good review because of the brand, this is my genuine opinion] Been using em for a couple months now and the build quality is great, very sturdy, and the audio is high quality. If you love bass, you're all good with these headphones, if the default sound is not to your liking, you can easily change it with the Sony app. the only thing I will say is, these headphones pick up fingerprints kinda easily, so if you're nitpick about that maybe consider getting a lighter color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Reese,
Thank you so much for sharing your honest feedback!
We are so happy to hear you are satisfied with the incredible sound quality- especially the bass sound, durable build design, customizable sound with the use of the Sony Headphones Connect app, and overall performance of our WH-1000XM4.
We appreciate your feedback.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
Better than Apple, just get the protection plan..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these headphones for about a year, really loved the overall sound, battery life, how light weight they are. Up until I accidentally snapped the swivel on them… add the protection plan and don’t be like me…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaeleeG,
Thanks for commenting. We're thrilled to know about your satisfaction with the amazing sound quality, long-lasting battery life, and light-weight design of your WH-1000XM4. It is unfortunate to hear what happened. This is certainly not the news we'd like to hear from you. For Sony's Repair information and Service Assistance, please refer to the following link:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
We value your input, and thanks for choosing Sony.
Best regards,
Romeo
Would definitely recommend!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont let the cover picture fool you as i bought it for its beige looking color as its actually grey. The noise canceling mode is great as it even blocks out your own breathing! The headphones are very light so you can wear them for long amounts of time without hurting around your ear so you could definitely wear them to sleep if you wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeDee, we're glad you are enjoying your new headphones. Thanks for choosing Sony! Happy Holidays! ~Earl
