Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling feature works great; it effectively drowns out ambient noise, making them perfect for travel or noisy environments. They are incredibly comfortable for long listening sessions, and the battery life is excellent, lasting days without needing a recharge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenC, Thank you for the 5-star rating! We're very pleased to hear you like the great noise cancellation, comfortable fit, and excellent battery life of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, love the battery life! I love music and love extremely loud bass and this does well! Quality is very much its price and love the smooth velvet feel. Noise canceling is amazing. Audio does not break or glitch when far from primary device either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarisolL,
That's nice! We're glad that you like the audio quality, connectivity and long battery life of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great looks, sound, ANC and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from my dead WH-H900N headphones. From the looks, to the comfort, to the ANC and of course the sound. Ended up getting another for the wife, she loves them too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RogerM,
What a nice upgrade! Thank you for your purchase and we are happy that you and your wife are pleased with the audio quality, awesome ANC feature, design and comfortability of your new headphone. Thanks for the 5 star rating and for choosing Sony! - Marco
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and build quality are very good, have a pair of air pods max and compering the two the Sony M4 are far more superior. Fits nice on the head are very light, I forget I have them on sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Great! Thank you for sharing your feedback with our Sony WH1000XM4. We are very happy that you like the sound and oeverall quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Love These Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have really been enjoying these headphones. The sound cancelling works wonders and the sound quality is amazing. The touch feature to control audio and playback works well. One thing I really liked was when taking off the headphones it would automatically pause your music and restart once you have them back on your head. Ive spent hours listening to my favorite songs and revisiting them again in a better sound experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndresA,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your WH1000XM4 headphones and the impressive sound-canceling and audio quality they provide. The thoughtful touch controls and automatic pause feature truly enhance your listening experience, making it easy to immerse yourself in your favorite music. Thank you for sharing how these headphones have elevated your music time—it means a lot to us!
Best regards,
-Fred
Great design, even better sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones when there was a little sale going on but I have to say it's well worth the full price. The mark 4's not only look great but they sound amazing. I can put these on, use the noise cancelling, and listen to my music with no distractions, even when sitting next to someone in the car playing their own music over the speakers and singing as well. I'm glad I made this purchase. On the flip side, there are two minor issues I've run into since using these. One, the touch controls are a little bit unresponsive at times. For instance, double tapping to pause sometimes takes a few tries to work. Moreover, the touch controls are only available on the right side of the headphones. Though this is fine I suppose in most instances. Two, the battery percentage is perhaps inaccurate? When I first got these, they came supposedly at 100% battery because that's what the headphones said when I pressed the power button. However, it kept saying that for a while, until all of a sudden it dropped to 40%. There was no gradual battery drainage i.e. 100% > 75% > 50% > 25%. I haven't been using them for very long so I'll have to see if this can be fixed or not. Aside from these very minor problems I've encountered, these headphones are an amazing product and I'm excited to keep using them, especially when taking flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ravioli, Thank you for the 5-star rating! We're very happy to hear you like the amazing sound quality and industry-leading noise cancellation of these headphones. And we're sorry to hear about the touch control issue and battery percentage issue that you're having.
If the touch sensor control panel does not respond correctly, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
And if the battery percentage is inaccurate, please make sure that the firmware is up to date. Also, try to perform a factory reset and reconnect the headphones to your device. For factory reset procedure, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Awesome sound, features, and
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could go on and on about how much I love these headphones. The sound quality was my primary motivation, but my experience has been great overall. There are other convenient features, such as the ability to swipe on the outer side of headphones covering your ears. This action can pause/play, skip, and adjust the volume. From what I’ve heard from friends, they can’t tell the difference on a phone call when I’m using them to speak. The material is very nice and doesn’t flake or tear as I’ve experienced with other brands. In addition, there is an app that allows you to connect to them and customize the audio to your liking. This includes the level of bass, treble, etc. It can even process pictures of your ears to create the “best sound” according to the shape of them. I have had them for about a year and hope they continue to last for a long while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LyahByah, That's really cool! Thank you so much for sharing your impressive experience so far with your WH-1000XM4! It's really amazing to hear you are pleased with the excellent features and superb audio quality these headphones deliver. Glad to know you are utilizing the built-in equalizer on the Sony Headphones Connect app and you like the effortless operation and great phone call quality that are also noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback and for choosing Sony! -Jess
Good fit and sound quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They honestly have a very comfortable fit when most headphones I try do not. The noise cancellation is one of the best ive ever tried and the audio quality within itself is very clear and good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claux, thanks for that wonderful review!
We're delighted to hear that you find the WH-1000XM4 headphones to be the most comfortable you have ever used and that the noise cancellation is one of the best you've experienced. With two dedicated microphones to capture and reduce noise, you can fully immerse yourself in your music.
Our development team worked hard to achieve all the features you love, and we appreciate your kind words about the clear audio quality.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Light and comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have some of the best noise cancellation i have ever experienced. The outside world seems to fade away while these are on. Also they are extremely comfortable and light when worn. Battery lfe is amazing as well. Im happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
That's nice to hear that you are enjoying your new Sony WH1000XM4 for its quality sound, awesome noise canceling feature, comfortable design and long battery life. You will surely enjoy listening to your favorite music without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Like No Other
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are arguably the best audio I have ever experienced from a pair. The bass thumps without being overbearing. The clarity is exceptional, and the detail is outstanding. The headphones also remain comfortable to wear over extended periods of time. I do wish they were water resistant. These rival Sony's latest model, which I also have, if you want to save some cash.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VSherry, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
I love you .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and battery , conection Bery fast l love you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayela,
Thank you for your kind feedback! It brings us great joy to hear that the WH-1000XM4 is delivering excellent sound and battery life, along with fast connection.
We're glad you chose Sony!
Kind regards,
Estefany
Love the blue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Sony loyalist. I own the 1st gen, 3rd gen and now 4th gen. I hope they bring this style back as the 5th gen are not foldable. Every gen hs an incremental improvement in sound comfort and weight, definitely better sound and quality than Apple products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KOBE,
WOW! Thank you for being such a Sony loyal user. We highly appreciate you on that! Your feedback is important to us and we will forward this to our team to help us improve our future products. We are truly happy that you like the audio quality and lightweight design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than I expected. The sound is great and the fit is amazing. The only downside is that it is not soundproof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user992120,
We appreciate you sharing your experience and are glad you find the sound and fit of the WH-1000XM4 better than expected. While our industry-leading noise-canceling technology is designed to significantly reduce ambient noise for an immersive listening experience, no consumer headphone can be 100% "soundproof," as it is designed to operate within safe listening levels. If you are experiencing excessive noise bleed-through, ensure the Noise Cancelling function is fully enabled and optimized via the Sony | Headphones Connect app, or try adjusting the earcups for a tighter seal.
Thanks for choosing Sony.
Best regards, Eliab
Apple headphones DUPE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live by these headphones, the sound quality is great and the comfortability of these are amazing—it feels light on my head and the cushion around my ear feels good too. The color and look of the headphones themselves are cute too, very simple and minimal, a look I enjoy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnalizaA,
Awesome! We're delighted to hear your enjoyable experience with the incredible sound quality and comfortable fit of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Headphones A
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using these for a couple months, I switched from AirPods to these so that I could go to the gym and not have my headphone fall out. I unfortunately haven’t gone to the gym yet to try them out but I can say these are a bit more technical than I thought. Maybe it’s just me, but the app is weird and I don’t think the sound quality is as good, bass is great and to be able to change the sound quality to what your listening too is cool. They are quaint and cute! I would recommend them, sony has been around for a long time and they make quality products. I recommend these. Battery life is out of this world, I use them off and on for a week each day and everytime I come back it has battery and the Bluetooth is okay, it won’t connect right away which I dislike anddd I can’t use Siri
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleM, Thank you for your detailed review of the WH-1000XM4. We're glad to hear that you appreciate the battery life and bass quality. We understand that transitioning from AirPods to the WH-1000XM4 can feel a bit technical, and we appreciate your feedback on the app and Bluetooth connectivity.
Regarding the sound quality and Bluetooth connection, we recommend ensuring that your headphones have the latest firmware update, as this can improve performance and connectivity. If you continue to experience issues, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We hope you get a chance to try them out at the gym soon and enjoy the secure fit. We appreciate the recommendation and thanks for choosing Sony! -Sam
Great sounding and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is not quite as good as the WH1000XM5, but the sound is on par, if not better, they feel more sturdy, collapse smaller into the case, and (for me at least), they are more comfortable when wearing for long periods of time (ie several hours). I compared a lot of wireless over the ear noise cancelling headphones from Beats, Bose, Sony, JBL, Apple, and SkullCandy. Sound wise, these rated towards the top of the list, clear strong bass, matched evenly with the mid and highs, easily adjustable in the app when using with your phone, and sound great connected to my PC, which I use them with most of the time for work (both listening to music and for zoom or teams meetings) for 4-8 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonE, we're glad you like your headphones! Thanks for choosing Sony. ~Earl
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cans are comfortable for long stretches, the adjustable noise cancelling makes people talking only a couple feet away complete disappear even without any music playing, ridiculously long battery life and holds a charge for weeks without any parasitic loss. You do need the app to get the most out of them, but well worth the money especially since they’re less expensive than Bose and Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tman,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Key to Writing My Dissertation!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones! Comfortable, noise cancelling, awesome sound quality, and I can go for multiple days without charging them up. Without these I could not have written my Ph.D. dissertation. Super grateful to Sony and my little brother for helping me get these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrJake,
Perfect! We're glad that you are enjoying the comfort, noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Blue and Noise Cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality and Bass are balanced well - these are comfortable to wear for about 4 hours, It is slightly on the larger side since it's overeat and thus not great for running around or exorcising in. Best for relaxing or editing with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ballinbobs,
Awesome to hear you're enjoying the balanced sound and bass of your WH-1000XM4s! They truly excel for comfortable, immersive listening and detailed work like editing. Thanks for the great feedback!
Thanks for choosing Sony.
-Eliab
NO Ear compression
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cover the ears, and there is no pressing on the ear. The noise cancellation is great, along with the overall sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelC,
That is excellent feedback! We are delighted that the comfort and superior sound quality, especially the great noise cancellation, of your WH-1000XM4 headphones are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab