Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great price for a great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is perfect. The charge lasts a long time as I use them everyday and for several hours a day. I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high recommendation, Valdez!
We are so pleased to hear that your WH-1000XM4 headphones are delivering the perfect sound you were looking for! Since you use them for several hours every single day, it is great to know that the battery life is reliably keeping up with your lifestyle. We designed these for long-term comfort and endurance, so it's rewarding to hear they have become such a dependable part of your daily routine.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Best Headphone I EVER USE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is worth it. Of all the headphone I've EVER used, this is the best one. They're comfortable, better battery life, and really great control functionality. Definitely recommend this for someone who needs a high quality headphone!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Kenepshin! We are immensely pleased to hear that of all the headphones you have used, you consider the WH-1000XM4 to be the best.
It is rewarding to know that you're enjoying the comfort, which we designed for extended listening sessions, as well as the long-lasting battery life. We also put a great deal of effort into creating intuitive touch controls and smart features, and it's wonderful to hear that these functions are making your experience even better.
Your recommendation for anyone who needs a high-quality headphone means a great deal to us. Thanks again for choosing Sony and for your support!
Best regards,
Gus Sony Social Media Team
Best in sound, comfort, and quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of research, I decided to buy these Sony's. They are probably the best headset I've ever had and I couldn't be happier! The sound is amazing and they are super comfortable. I wear them while I'm working at my desk as well as my nightly jogs, and they're perfect. Also, they're super easy to clean and fold back up into their carrying case for storing or traveling. I am so happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessia,
You made the right choice! We're glad that you like the sound quality, comfort, and design of the headphones. Thank you for choosing Sony!
-Ralph
A happy listener
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an audio tech. All I know is, they are comfortable for me, wearing them for most of two 15 hour flights, and the depth and clarity of sound is wonderful. Great around the house too. For the trips, the battery lasted my guess about 20-25 hours. Disconnected a few times with head movement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi garbini, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable headphones on the market. Amazing sound and perfect amount of bass. Only thing I wish was changed is to increase the amount of devices you could have it connected to at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jason,
Great! We're delighted to hear that you are pleased with the audio quality and comfortable design of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Sony vs Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Apple AirPod Max and compared it to this Sony. The only thing I liked better with Apple was the fit over the ears. It just seemed more cushioned and form fitting. Everything else I liked better with the Sony. Sony absolutely blows away Apple with bass too. No matter what settings I put the Apple on, it would not come close to the hard hitting bass of the Song which was the clincher for me. Much lighter weight and more compact with a better case too were the other pluses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSSZ28, Awesome! Glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, it block nice and does self adjust to keep it from blocking people conversations. very comfortable to wear. long lasting battery. works seamlessly with the app in iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryMedic, we're glad you like the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
Must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. It’s super easy and sound is amazing. The unit is very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pmsimon,
Thank you for choosing Sony!
We're excited to hear that the WH-1000XM4 headphones are easy to use and provide amazing sound while being very comfortable. Your positive experience encourages us to continue delivering products that enhance your everyday listening moments.
Best regards,
-Fred
Worth every penny
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for noise canceling over the ear headphones that are high quality, comfortable, and have terrific battery life look no further. I use these 6 to 10 hours a day normally and my only complaint is I wish some of the control were physical buttons instead of swiping the ear cup or using the phone app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RecklezzPenguin,
We're glad that you like the noise canceling function, comfort, and battery life of the headphones. Your feedback about having physical buttons is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Sound, Best ANC!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easily adjustable EQ through the Sony Headphones app. Just used it on a several flights and barely even hears the engines from the plane. Very comfortable (4 hour flights) and holds charge well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinR, we're glad you like the sound quality, EQ and comfort of our product. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I have them for over 3 years and it's very reliable and consistent. The sound quality is top notch. It's also comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiS,
Thank you for the wonderful feedback! We are delighted to hear that you have been enjoying the WH-1000XM4 headphones for over three years and find them to be reliable, consistent, and comfortable, with top-notch sound quality. We appreciate your loyalty and are pleased they continue to deliver a great listening experience!
Thanks for choosing Sony.
Best regards, Eliab
TREMENDOUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tremendous especially for the price. Don’t need to upgrade to the version 5 or 6 if you can still get these. Comfortable. Don’t smudge. Clear sounding. Noise canceling is insane. You’ll hear only your inner thoughts lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielB,
Thank you so much for the fantastic 5-star review! We're elated to hear how much you love the Sony WH-1000XM4 headphones. It's wonderful to know that you find them to be a tremendous value, and we completely agree—they're a testament to our commitment to quality audio and innovation. We're also glad that you appreciate the comfort, exceptional sound clarity and industry-leading noise cancellation.
Thank you for choosing Sony!
Best regards,
Dominick
Super comfortable and great sound quality!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and feel of these headphones. They are super comfortable. The sound quality is also top notch. I love the feature that detects your voice and pauses what you're listening to and the noise cancellation so you can talk to someone and hear what they're saying. The fact that there's an even newer model is crazy. The price point made this model so worth it and it's still so good. I only have two complaints, and they're totally minor. I know at least one of them is fixed with the newer model, which is that I don't like how they're stored. You awkwardly have to twist one side completely and the other bend at an awkward angle to fit in the case, it's judt a strange way to fit the headphones into the case. My only other complaint is that sometimes the bluetooth connection isn't great and the sound will be static-y. All I have to do is disconnect bluetooth and reconnect and it's fixed. Both minor annoyances that still made the cheaper price for the older model 100% worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fahrni, we're glad you like our product. We appreciate your feedback regarding the headband and the sound quality of your Sony unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Best headphones you can get
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Comfy for all day wear, lightweight, sounds amazing. No complaints .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOSHD, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
The best comfort and ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now these headphones are amazing the bass is top notch the ANC is amazing and the comfort is unmatched i love these so much I recommend these 12/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronL, that's fabulous! We greatly appreciate your recommendation, and we're happy that you're satisfied with the amazing quality & performance of your WH-1000XM4. Thank you so much for the love and for choosing Sony! - Romeo
if you think of buying, do it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best headphones I have used. The noise is amazing and you are able to customize it using the app, the battery is amazing on these and they dont feel heavy at all!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello kayy,
Thank you for your feedback and for considering WH1000Xm4 one of the best headphones you've had. We're glad that you are amazed with the noise canceling capability and battery life as well as the Sony app. Thank you for choosing Sony! - Marco
Great first impression and excited to use these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first pair of noise cancelling headphones I've ever owned. I've been using them for about 2 hours now, and upon first impression, they are phenomenal. The setup is extremely easy - an app that you download through a QR code in the physical manual guides you through the process which is completed in about 5 minutes. I learned a lot of features right off the bat and I'm sure I'll learn more as I use the headphones more. The foam on the ears and the top of the set is extremely comfortable and I don't have any ear discomfort yet. My ears are average sized, so please take that into consideration. The look and feel of the headphones and the case is high quality and feels durable. The footprint isn't too big and they are lightweight which will be great for bringing them along on long trips or in a bag for the day. The sound is fantastic. It truly surrounds you. I know there are options for EQ which i till get into at another time, but out of the box the sound is great. Looking forward to my time with these, thanks Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VJSH,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony has a winner!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say that the these cans are quite impressive. The ANC is better than my Bose QC45 cans and the sound quality has a little more mid to bass than the Bose. Overall Sony’s is the perfect fit for my listening please and they fit nicely on my head. Overall, I would say for the price point that the Sony cans are a litter better than the Bose at the same price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOCog, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Best purchase this year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife owns the XM3000's so I had been wanting a pair of my own for some time. Those were already great, but one of my pet peeves was that I always had to carry an extra USB-B cable. I have an Android phone so having everything charge with a USB-C is much easier to deal with. The headphones themselves sound great and having them on with nose cancelling seems like you're in a completely different place. I wear them at the gym and you can't hear any of the clanking at all while using them. These headphones can get loud, if you want them to, and I usually have them at around 60-70% volume. Gestures: They work well once you get used to it, but with anything touch based, it can and does get better over time with software updates. Battery life: It's advertised as 30 hours so shouldn't have any issues with 2 weeks of use. Due to USB C, charging is really fast and you can get 2 hours of use with just a quick 10 min. charge. So if you have a car charger and your headphones are dead on the way to the gym, you can charge them enough for a full session.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marco, we appreciate your detailed review of our product. We're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Senior Guy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried on many OTE headphones and these were the most comfortable. When they went on sale I pulled the trigger and got them. Sound quality and battery life is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DennisL,
That's awesome! We're glad that you appreciate the comfortability, sound quality and long battery life of our WH1000XM4. Thank you for choosing Sony! - Marco