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Customer Ratings & Reviews

$259.99
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Comp. Value: $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12518 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 12,518 reviews
  • Rated 5 out of 5 stars

    Worth the wait

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting these headphones for a while and finally picked up a pair. I have been reading reviews online pitting these headphones against the Bose QC35II and the Bose 700. Headphones are so subjective in taste; bass response, sound-field, musicality, timbre and many more ways headphones are evaluated. These headphones really work well for me. I recently used my headphones on a trip and these worked phenomenally on the airplane. The headphones also connected to my smart TV via Bluetooth for late night quiet viewing. These are very lightweight and the ANC is great. These are part of a team of headphones in our home and due to cost, I am very protective of these. I own two pairs of JBL’s and a pair of Beats Studio 3’s that are daily cans. I am still getting used to the app and the different eq settings. I was able to get these on sale which was another plus. I am fully satisfied with my purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MLane, fabulous! Thank you so much for sharing your great experience with our newest industry-leading Noise Canceling headphones, WH-1000XM4. We are extremely pleased to hear you are satisfied with the incredible sound quality, noise canceling function, lightweight design, and overall performance of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazing quality and affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them to listen to music while I work on my computer and they are amazing, super comfortable and the sound quality is also very nice. There are also very durable, I have dropped them multiple times and they are just fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jocelyn,

      Thank you for sharing your thoughts on the WH-1000XM4 headphones. We feel privileged to know that you are enjoying their comfort and sound quality. It’s also wonderful to learn about their durability. Your feedback is incredibly important to us, and we truly appreciate you taking the time to share your experience.

      Thank you for choosing our brand!

      Best regards,
      Gus Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset has fantastic battery life, exceptional noise cancellation, and is pretty comfortable for long listening sessions. What really sealed the deal for me though is the programmable EQ and wired connectivity option. I’m able to plug these in to either my XBX or PS5 controllers and still enjoy my custom EQ so long as the headset is powered up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi alan7467,

      Awesome! We are glad you like the battery performance and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery life, compact enough to easily travel with, and the audio quality is insanely good! I have a small head, so most hats and headphones don't fit me and this is no exception. So if tou also have a smaller head, you may also experience it sliding back and forth/off your head, especially if you're moving (running, bending over, weightlifting). I've found products online that should help by creating a smaller bridge, but haven't purchased it yet. Again, this is normal for my experience so I'm just happy that there are additional products I've been able to fine online that help fix this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mich,

      That's very nice to hear! We're happy that you're enjoying the battery life, compact design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Buy these love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great! I just started my grad program so I bought these for their noise cancellation capabilities. I can say they are extremely helpful! I tend to use the the noise cancellation without any music so I can focus on reading and only light some noises make it through. Noise cancellation is absolutely perfect when I’m listening to anything! Come with a traveling case and airplane adapter! Bluetooth user easy to use and battery lasts a long time I can’t remember the last time I charged them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Polinski,

      Perfect! We're thrilled that you like the noise canceling function, carrying case, supplied accessories, battery life, and Bluetooth connectivity of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones by far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Feel like they read my mind at points. Noise cancelling is great! Battery has not run out during any of my trips and I travel a lot for work! The option of plugging them in to non Bluetooth devices is also wonderful since airplane entertainment units do not work with Bluetooth. Super comfy, have been fallen asleep with them on! Great buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesome! Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and very light, nice color, easy to use and connect. Awesome Christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaymundoM,

      We are thrilled to hear how much you love the WH-1000XM4 Headphones! It's wonderful that you find the sound awesome, the headphones light, the color nice, and the setup easy to use and connect. What a fantastic Christmas gift!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound. I was able to hear instruments to songs that I was unable on other headphones. The fit is super comfortable, and the battery life is great for long trips, etc. Only downside is I am unable to share the app with a friend who has the same headphones to watch a movie while while flying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyinDelaware! We are so glad to hear that you are happy with the sound quality, comfort and battery life of your new WH-1000XM4! It is definitly a great headphone for long trips! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    High quality headphones.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need noise canceling you’ve found the perfect match. I prefer these over the bose due to comfort and quality. It is also controlled with an app which makes it convenient for turning them off and adjusting the setting to meet your room requirements. The battery life is good for an entire week

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dotty, Thank you for giving the WH1000XM4 a perfect rating! We're thrilled you like the comfortable fit, overall quality, long-lasing battery, and built-in EQ using the Headphones Connect App. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Sounding Headphones I've Owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until recently, I've been using a 10-year old pair of (wired) Bose headphones. To be fair, they've served me well, but when my nephew purchased a pair of the WH-1000XM3 headphones last year, I had a chance to try them out. In my opinion, they were much better sounding than my old Bose. I held out from buying a pair though ... until the WH-1000XM4's arrived. I'm so glad I bought these. I'm a bass lover, and these headphones certainly deliver. The vocals are crisp and the dynamic range is great. I use mine with a Galaxy Android phone and the two work together seamlessly. Music pauses when I take the headphones off, and I'm also able to pair it with both my Apple TV 4K and my Fire TV Cube. I recently used them on my first flight (post-covid) and the noise cancelling is excellent. As for the mic ... well, it's clear enough so that I can issue Alexa commands, and it works well for most situations. However, for my work-related Teams calls, I still prefer my older Sennheiser headset with dedicated mic. boom. Overall, well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TTNH, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling and Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have neurological issues and was looking for a better set of headphones than the ones replaced by my previous employer after they threw my previous pair out. Those weren't worth their weight in salt anyways... These do a great job and come with the means to be able to control a few features from your phone. Took a bit of getting used to though because it kept trying to override the noise cancelling with the calling feature, making things louder (complete opposite of what I wanted). But as far as keeping ambient noises out and being good noise cancelling headphones, these are fantastic. I tend to wear them 4-8 hours a day (sometimes more), and they are quite comfortable and don't leave my head or ears feeling too irritated or warm.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisD, we're glad you are enjoying your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    These are amazing, but Get AirPods Pro... UNLESS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m used to AirPods Pro. And I own an old corded pair of the Bose QC 25s. I’m a videographer by trade. I work in a marketing office with two other gals, and when I need to focus, I put these on. I lost my left AirPod pro, and decided I needed a pair of dedicated noise cancelling headphones for the office and so I picked up a pair of these Sony’s. For the first week, wore them strictly in the office, and noticed I could still hear chatter through the noise cancelling. I was disappointed, but they sounded good and it was better than nothing. I heard the AirPods Max are really good at cancelling voices, and I heavily considered switching. Then I wore them to donate plasma at the end of the week! People talking everywhere, machines whirring and clicking, music and TVs all in the background. Tossed these babies on and went to a different world. It was shocking. I started to realize why they’re called the Noise Cancelling Kings. It was a whole nother level. What I learned was: calibrate them to the sound that you want to cancel. Also they cancel big noises better than isolated ones such as a single voice. I kept them instead of switching for the other AirPods. The fast charging is amazing, the noise cancelling is top of class, and they are comfortable to wear for hours on end. BUT! The reason of give 4 stars instead of 5? AirPods Pro are WAY more convenient. Put em in, and they connect automatically. Hold for noise cancelling, hold again for transparency. It just works. And it works WELL. Every time I leave the office with my Sony’s on I have to reconnect them via Bluetooth to my computer. I mean just to go to the bathroom, they completely disconnect from my laptop. Not a problem with AirPods. And AirPods don’t only connect to two devices. iPhone, iPad, laptop, girlfriends phone. All of my devices (not girlfriends also though) are seamless to connect. And so even though I bought these $300 headphones I default to AirPods Pro almost all the time. SO! If you’re an Apple user, get the AirPods Pro. UNLESS you’ve got the exact niche use case that I do. You’ve got ONE unique area that you go to professionally or as a serious hobbyist and you just need quiet while you work. In that case. In my case... Get the Sony’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodytheP, Thank you for the 4-star rating! We are glad to hear that you liked the WH-1000XM4 Headphone's battery life, comfort and noise cancelling feature! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Very worth it.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. The noise-canceling is great, they are comfortable, and hold a charge for quite a while.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusuP,

      Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sound amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and build quality, comfortable fit and not bulky.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesseG,

      It brings us great satisfaction to hear that you are enjoying the great sound and build quality of your WH-1000XM4 headphones! We specifically designed them to be comfortable and not bulky, so we are thrilled that you appreciate the fit. Thank you for your positive review and for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best NC headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, great sound quality, long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic summary, Vainmajor!

      We are delighted to hear that you are enjoying the core strengths of the WH-1000XM4 headphones. Knowing that the great noise canceling, great sound quality, and long battery life are meeting your needs is a wonderful confirmation of their industry-leading performance!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    The best investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones totally deliver on the noise cancelling feature. I bought the headphones to reduce the noise from my upstairs neighbor who walks like a stampeding elephant. I wear them 24/7 to listen to music or watch TV. I would say the only issue is when you connect 2 devices via Bluetooth, there is a bit of interference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shaya,

      We are delighted to hear the WH-1000XM4 headphones are delivering on noise cancellation and helping you find peace from your noisy neighbor—that is exactly what we aim for! Regarding the slight interference when connecting to two devices via Bluetooth, we recommend using the Sony | Headphones Connect app to change the Bluetooth connection quality setting from "Priority on Sound Quality" to "Priority on Stable Connection." This small adjustment often resolves connection stability issues and interference when using the multipoint feature with two active sources.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    My favorite headphones to date

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much. The battery life is great, the fit is super comfortable, while maintaining the ability to move around and workout without them falling off. The sound quality and noise cancellation together make for a wonderful experience in whatever setting you’re looking to be in and listen to some tunes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mcrainwater,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best or nothing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the most comfortable, best sounding headphones on the planet (at least at this price point). I upgraded from the WH-1000XM2 headphones, so I was already accustomed to how good Sony's headphones are in general. Battery life, comfort, pretty much stayed the same. I noticed a nice bump in sound, as well as slightly better noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benzy, we're glad you like the comfort, battery life, and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Yes buy them NOW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh man… I have been on the hunt for headphones that check off all the boxes. I guess I have a pea head because they fit well and the Bose fall off when I was working out. It is on the higer end price wise but the quality makes up for it. Let’s start with if you remove them they pause your music! And if you need to have a quick convo you can just put your hand over the headphone and boom it lowers the volume and turns of noise cancellation. Ok but can we also talk about the touch up down & skip? They are ahead of their time for headphones. I do wish they were more comparable with apple (Bose is legit meant for apple) but I can deal with having a few apps on my phone. These are my go to for everything. I can shut out the world and live in my own for a minute.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bethany,

      We appreciate the positive feedback and we're glad to hear that you like the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are spectacular, I personally have a small head so finding headphones that don’t fall off is tough. With these I can go on runs or do any errand around the house or wherever and don’t have to worry about them falling off. I highly recommend plus the audio is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amazing,

      You made the right choice! We're thrilled that you like the fit and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US