Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12483 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 12,483 reviews
  • Rated 5 out of 5 stars

    Autism Approved

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones so much. I’m autistic and have auditory processing issues so being in loud spaces is extremely overwhelming for me. These block out so much with the noise canceling mode. The earmuffs are soft and don’t make my earrings dig into my head and I can wear my blue light glasses with them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Micah,

      Thank you for the review and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a nice day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best Purchase of 2022

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids screeching too loud after work? Too many annoying noises in the background distracting your focus? On a plane with the loud dude bloviating his mediocre opinions everywhere? Look no further than this beauty. The noise cancellation is top tier. Audiophiles will love the clarity. This also doubles as a gaming headset if you buy a separate microphone. With a simple click you can hear the battery percentage, and it will likely shock you that you STILL don't need to throw it on the charger yet. 10/10 recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KristenKeyesCreative,
      Perfect! Thank you for the wonderful review and for sharing your experience with our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. This brings us joy knowing the you are pleased with the noise canceling feature and battery life of your new Sony WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    BUY BUY BUY

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST MONEY IVE EVER SPENT!!! cant hear a thing from the outside when i listen to music. great sound quality and sooo comfortable. the battery lasts really long too i go days without charging it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KipDiddy, Thank you for the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony WH 1000XM4 100% satisfied

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deeply satisfied with this Sony WH 1000XM4 headphone. Great noise cancellation pindrop silence. Concert mode ambient noise mode are perfect feels like I am in auditorium. Very comfortable to wear, no pain on ear even after wearing for long duration

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sayan, Awesome! We're thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Carl Sony_US

  • Rated 5 out of 5 stars

    Sony M4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item, highly recommend and good quality, comfortable too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, DanielaH.

      We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's wonderful to know that you find them to be a very good item, and we are especially happy that you find them comfortable and of good quality. We designed these headphones to be a great choice for all-day listening, so your feedback is truly rewarding.

      Thank you again for choosing Sony and for your strong recommendation.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, It feels really good, very comfortable for long periods of time. Battery life is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelinaJ,

      That's great! We're glad to hear that you like sound quality, comfortable design, and battery life of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    Content never sound so sweet

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been salivating at a chance to purchase these headphones, since the reviews on YouTube by MKBHD. Folks I can tell you, it is a phenomenal piece of technology for it being a headphone. The crew at Sony that engineered this baby made it so intuitive. The audio through the headphones to telecom the battery levels once you tap the power. Cables you don have use headphones issued on the plane. I am extremely happy with my purchase. Usually, I’d wait a year after manufacture warranty to expire to get a thorough understanding of the product, but I couldn’t contend myself. Parents are really going to appreciate the noises canceling feature but plea use it responsibly. LOL!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NomuskNoFuss, You've made a great choice! We're very pleased to hear you're enjoying the excellent sound quality and noise canceling feature of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    AMAZING AUDIO EXPERIENCE!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones connect automatically to your main device and provides a seamless listening experience. I've noticed a major difference between using these noise cancelling headphones and everyday earbuds, Sony is way better and I often hear notes in songs I didn't hear before. I also love being able to control the volume without taking out my phone. 8 months later, they still work like brand new. When extended they fit comfortably over my thick 4c hair. My only con is the process for connecting to new devices can be annoying. I never used the Sony app and deleted it after a couple weeks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tiarah, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good quality.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for a year and a half and they're still going strong. The ear pieces are comfortable and the sound is clear. The noise cancelling is nice as well, and I like that I can turn it on and off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emily,

      Perfect! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing sound

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever your listen to music or watch a movie your truly feel like you’re in a concert or a movie theater. And the best part you get to dial in your EQ settings if you really want to turn the Bass to the MAX

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Michael!
      Thanks so much for taking the time to share your feedback on the WH-1000XM4 headphones.
      It is fantastic to know how much the audio experience is connecting with you!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of these sony headphones are unmatched. I am very happy with this purchase (and the noise cancelling is pretty good).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI ArthurD,

      We’re thrilled to hear that you’re enjoying the unmatched quality of your new headphones! It’s great to know the noise cancelling is meeting your expectations and that you’re happy with your purchase. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Comfort and Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality headphones, don't regret my purchase. Comes in 3 color options which are all pretty good. I really like the comfort of them and ability to wear them all day without any irritation. I like the option of wire and wireless as well. Comes packaged nicely with a reusable case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mari,

      Thank you for the 5-star rating! We're happy to hear that you like the comfortable design and quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Comfy and Great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I was skeptical at first because I've used airpods for a while now. But these take it up a level. They're extremely comfortable and they fit snug so they're not too tight(since other brands give you a headache if you wear them too long). For once it feels like you're actually getting what you pay for. Highly reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseR, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    great sound and battery life :D

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the color and the case is a good size. usb-c charging YAY. out of the box sound is good, i haven't touched the EQ. noise cancelling is great, sometimes i forget how loud noises really are when i take them off. battery life is great, i don't use them super often and i've charged them only once, they're still on 70% as of today. i can always count on them having charge. the only reason i give them a 4 star is because my ears get hot and a little sore after wearing them for multiple hours, just be weary of that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ratonsita,
      Thank you for sharing your review with us! We're glad to hear you love the color, case, USB type-C charging, good sound quality, noise cancellation, and long battery life of your WH1000XM4. We're sorry to hear your discomforts while wearing the headphones for multiple hours. We suggest to adjust the headband and the earpads properly than can help reduce discomforts. Also, try lowering the volume. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. You may check this link with information if your ear hurts when wearing headphones: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean

      In case you concerns or need assistance with the headphones, feel free to contact us by sending an email to [email protected] with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We appreciate your feedback. Thanks again for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of the best over the ear headphones I have ever purchased. Well worth the money. These noise cancelling works amazing and they are extremely comfortable. 5/5 would purchase again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaimeE, We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable fit, and exceptional performance of your WH-1000XM4, especially considering its price. Thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Don't wait no more to buy this amazing equipment!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones truly live up to their reputation as premium noise-canceling headphones. From the moment you put them on, the active noise cancelation (ANC) is remarkable, blocking out a wide range of background noise, from chatter to engine hum on flights. The sound quality is outstanding, delivering crisp highs, deep bass, and a balanced midrange, making them perfect for music lovers and audiophiles alike. Setup is straightforward, especially with the Sony Headphones Connect app, which allows you to customize the sound profile, noise-canceling levels, and other features like adaptive sound control, which adjusts the ANC based on your environment. The headphones also support multiple codecs, including LDAC, ensuring high-quality audio streaming for compatible devices. One standout feature is the multipoint Bluetooth connectivity, allowing seamless switching between two devices—a big plus for those juggling work calls and entertainment. Additionally, the "Speak-to-Chat" feature is clever, pausing audio when you start talking, though it can be overly sensitive and trigger unintentionally. Thankfully, this can be toggled off. Comfort-wise, the WH-1000XM4s feel amazing for extended use, with plush ear cushions and a lightweight build that makes them barely noticeable during long listening sessions. The carrying case is thoughtfully designed—compact enough to fit easily in backpacks while still offering ample protection for the headphones. The battery life is impressive, offering up to 30 hours with ANC on and quick charging that provides several hours of use in just 10 minutes. The built-in microphone is decent for calls but not stellar—it picks up your voice well in quiet environments but struggles slightly in noisy settings. Alexa and Google Assistant integration are convenient, though voice commands can sometimes feel a bit slower to respond. Overall, the Sony WH-1000XM4 headphones are an excellent choice for those prioritizing top-tier noise cancelation, sound quality, and smart features. While there are minor areas for improvement, they remain one of the best options in their class. Highly recommended for frequent travelers, remote workers, or anyone looking to immerse themselves in high-quality audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Thank you for sharing your positive experience with your Sony WH1000XM4! We're thrilled to hear you like the exceptional noise canceling feature, outstanding sound quality, ease of setup, especially with the Sony Headphones Connect app, seamless Bluetooth connectivity, comfortable fit, and overall features of these headphones. We appreciate your feedback about the call quality, Please make sure to download the latest firmware version of the headphones for optimal performance. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Not the best for cutting out crowds

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always wanted this pair of headphones the moment I saw them on social media. This silver color is very aesthetic to me then I finally took the risk and bought them. After owing these for a week there are two things I'm a little disappointed about Number one: The noise cancelation is a 7/10. While it's really good at blocking out low noises and hums it doesnt really block out large crowds (granted, the picture I took at my high school.) If I do want the crowds to be blocked out I have to turn them up a lot. Number two: The ear cups feel a little small at times especially when it's really hot in Florida but all I have to do is adjust the headband. Other than that I would recommend these to a friend or two. 7.1/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FaithW,

      We appreciate you sharing your detailed feedback on your WH-1000XM4 headphones, and we're glad you finally got the aesthetically pleasing silver pair you wanted. We understand your disappointment that the Noise Cancelling is rated a 7/10; while our HD Noise Canceling Processor QN1 excels at blocking consistent, low-frequency sounds (like engine hums), high-frequency, sudden noises (like chatter in large crowds) are inherently more challenging for any noise-canceling technology to eliminate completely, often requiring a volume increase for masking. We also recognize that ear cup size and comfort can be difficult, especially in hot climates like Florida, and we're glad adjusting the headband helps you achieve a better fit. Thank you for still recommending the WH-1000XM4 to friends!

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Love My Headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting these headphones for years and i’m SO happy I got them! the noise canceling is great for me and I love how they fit too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Beat headphones finally gave out on me, so it was time for an upgrade. I heard about these headphones being fabulous. They are pretty lightweight and comfortable. The sound quality is excellent. I wish the battery life were a little better, although not terrible. I did turn off the automatic power-off feature because it would turn off while I was using it, so maybe that's a big reason for the battery life. I will miss the seamless connectivity between my devices that Beats provided. The touchpad seems to be very sensitive, which can sometimes be annoying. Oh, and can we talk about how pretty these headphones are? I love the tan-grayish color. Overall I would recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brii,

      Thank you for the review! We're glad to hear that you like the lightweight, comfortable design, and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David sony-global

  • Rated 4 out of 5 stars

    Superior ANC, Lacking Bass, Minor bugs.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the Skull Candy Crushers (BASS) to these because I didn't like some of the features of the SCC. The GOOD..... The ANC and Ambient sound on these headphones are amazing, best I've ever experienced. I truly enjoy the comfortability of these headphones, and the Capacitive Touch Interface is very responsive and and takes immediate action. For example, changing to the next track happens in an instant. The Bad.... However, the volume control only seems to increase incrementally and like like a slider feel. So it takes 10 swipes up to go from 0% volume to 100%. The bass on these headphones are lacking, but the audio has a luxurious balance of mids/highs. Sometimes the ANC or Ambient noise gets stuck and makes the sound quality on my Mac sound distant and not very clear. The battery life doesn't really seem like 30 hours, but I haven't taken the time to test it throughly

    I would recommend this to a friend
Sponsored