Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great for noise canceling. Sound is good. Wish they were waterproof. Wish there was an easier way to skip a song.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Emily! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! You can use the touch control feature of the WH-1000XM4 to control your music. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound but hurt ears
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing and the noise cancelling is amazing. The case is great and the headphones felt nice. I noticed when I put them on they would push against my ears and I was hoping it wasn’t enough pressure to cause pain. Unfortunately the ear cups are not deep enough for my ears so they put pressure on them after a short while causing pain and I had to return them. I was really hopeful they would work for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hendueagle, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to use slider to adjust the length of the headband for comfort. You may check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
We have our Support Team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We hope you consider Sony again. ~Earl
- Pros mentioned:Sound quality
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice v nice excellent quality best sound nice looking great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Akbersumar,
Great! We are celighted to hear your satisfaction with the sound quality and performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
GREAT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise-canceling over-the-ear headphones, and they got it in the color I like the most
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PlaguerDoc, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and amazing sound quality. Great to block out noise as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jman,
That's very nice to hear! We're glad that you're enjoying the sound quality and liked the comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sound!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- worth buying on sale! Great case and sound quality is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mel0n, nice! We're glad you like the sound quality of your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
GREAT PRODUCT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product, out of all the others I've tried, most certainly is the most user accommodating. They have multiple modes and features with the headphones, and allow you to configure many of these features exactly to your liking, giving you the best experience possible regardless of what kinds of headphones you might prefer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ay2609, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and a nice touch to the ears too
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user898551,
Awesome! It's nice to know that you like the audio quality and the touch sensor feature of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
great sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the sound quality. its really comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user112373,
That's nice to hear that you are like the sound quality and how comfort to wear our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this headphone is really dang good wow its good wow
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user260495, We are glad that you like your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Sont headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones with noise cancelling option and high quality. Overall great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user426141, We are glad that you like the noise canceling feature of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. comfortable, great sound, noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeahL, we're glad you like the comfort, sound quality and noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
So good!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!! So easy to use too, love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user963745, Thank you for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Headphones On Fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flawless, clear, high end sound that’s known by Sony sounding great in my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user613712, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphone has a great noise canceling. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JenniferP,
Wow! We're glad that you appreciate the awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones. Great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pauline,
Awesome! Thank you for your purchase and we are delighted to hear that you are satisfied with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Sony w-4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the nose canceling on these headphones!! Five stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BiridianaD, we're glad you love the noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sonny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ghhhhhhhhh very good good good very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, we're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great noise cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for working in a loud office and staying focused.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user153681,
That is awesome! We're glad that you are pleased with the noise canceling feature of our Sony WH1000XM4 and able to use it at work and blocked out loud noise to stay focus. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Nice (:
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 the sound quality is amazing ! Would def recommend buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon,
Fantastic! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David