Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Power off. Defective out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Only used a few times and they will just say "power off" in middle of song. Device says its fully charged. And after I just charged it from mains. I use multiple BT devices with my phone. This is the first BT device that is defective out of the box. Only good thing is they failed right away so I can return. And now I see Bestbuy has a miserable return policy of only 15 days. I will never buy anything electronic from them again. Costco/Amazon stand by their products with much better warranties. I guess I'll count myself lucky that they failed quickly. I can't imagine having to deal with Sony service. Japanese companies are the absolute worse to get repairs done. I'm going to stick with Sennheiser. They have much better quality control. I know, used to work for them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HiPlains, We are sorry to hear that you experienced a power issue with the WH1000XM4 and had to return the headphones. This is not the experience that we would like you to have with our premium products and rest assured is that we are always taking note of feedbacks as this will help improving the quality of our products.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Problems connecting to PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing and the noise cancelling is just ok. The big problem is that these headphones will not stay connected to a PC. A quick google search shows that this has been an ongoing problem for years. I will be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Joe10,
Thank you for your review.
While we are pleased you are satisfied with the exceptional sound quality and industry-leading noise canceling function of our WH-1000XM4, we are sorry you are encountering a connection issue with your computer. We are not sure what brand/model of computer you are using with these headphones. However, If you still have the unit, we recommend you try first following the steps provided on the links below to isolate and fix the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250217
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00008539
For Bluetooth pairing issues, please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204611?cpint=spt-mdr_triage_00204483_pairing
If you are using the headphones for video calls on a computer, refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If the issue persists, please perform a resetting and initialize the headphones to restore factory settings and see if it resolves the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To ensure you get the most out of your WH-1000XM4, we recommend updating its firmware to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you for choosing Sony!
Sincerely,
Romeo
Sony Social Support
No Windows Support... :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've scoured through hours of reviews and why these have better reviews for Android and Ios. They have no support on Windows 10. Which unfortunately is why I'm going to have to go with a different brand. It sucks but Sony needs a Windows 10 app. I use headphones on my PC and need ANC to block stuff out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SuperCoolNinjaGuy,
We regret to hear that you are not having the best experience when using these headphones on a Windows 10 PC. Your feedback about a dedicated app for Windows 10 is greatly appreciated. Rest assured that this will help us improve our products.
If you are having issues connecting the headphones to your Windows computer, make sure to install the latest software version (via the Sony Headphones Connect app) to resolve the issue.
The headphones may have been connected to the computer through Low Energy (LE) communication mode. This usually occurs when the headphones are paired without pressing the Power button for seven seconds and may result in the headphones not pairing to the computer or the computer not having sound.
To resolve the issue, make sure to press the Power button on the headphones for seven seconds to put the headphones in pairing mode before you pair the headphones with the computer.
After the headphones are in pairing mode, both WH-1000XM4 and LE_WH-1000XM4 appear on the computer screen. LE_WH-1000XM4 may appear first, and then a few seconds later WH-1000XM4 will appear. Wait for the WH-1000XM4 to appear on the computer screen and select it.
Note: It may take up to one minute before WH-1000XM4 appears.
You can also refer to the steps on this link to pair the headphones with a Windows 10 PC:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html
If the issue is still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Headphone stopped charging after 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my pair in October 2024 and they stopped charging in May 2025. The charging indicator light comes on when theyre plugged in but regardless of how long they charge, the battery remains at 10%
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley, we sincerely apologize for the trouble you're experiencing with your WH-1000XM4 headphones. We completely understand your concern about the battery remaining at 10% despite the charging indicator light being on. We're here to help.
Let's try a few troubleshooting steps that often resolve charging issues:
-Try a Different Charging Cable and Power Adapter.
-Gently inspect the USB-C port on your WH-1000XM4 for any obstructions. You can use a dry, soft brush to carefully clear it out.
-We also encourage you to follow the extra steps provided at this link:
https://www.sony.com/electronics/support/articles/00204484
Allow the headphones to charge for at least an hour after each step to see if there's any improvement.
If, after trying these troubleshooting steps, your WH-1000XM4 headphones are still not charging correctly, please do not hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and for letting us know about this issue.
Best regards,
Estefany
Be better sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to download an app so the headphones dont automatically turn off when you speak. Ive downloaded the app 3 times now because he keeps reverting to interrupt music when someone is speaking. So frustrating! I dont want your app! I dont want to agree to terms of service that I dont fully understand. Be better sony!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZacW,
Thank you for your feedback on the WH-1000XM4 headphones. We apologize for the frustration you've experienced with the Speak-to-Chat feature and the requirement to use the Sony | Sound Connect (Formerly Sony | Headphones Connect) app. The Speak-to-Chat feature is designed to automatically pause your music when you start speaking, which can be convenient in certain situations. However, we understand that this feature may not be suitable for everyone. The Sony | Sound Connect app allows you to customize and disable this feature according to your preferences. You can also disable this feature by holding 2 fingers to the touch sensor control panel of the headphones until you hear the voice guidance say, “Speak-to-chat deactivated”. For more details, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak%20to%20chat
We regret that the app has not been functioning as expected for you. It is not our intention to cause inconvenience, and we appreciate your patience. We recommend ensuring that the app is updated to the latest version and that your headphones' firmware is also up to date.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your feedback and are committed to improving our products and services. Thank you for bringing this to our attention.
Best regards,
Romeo
no sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not give a 1 star had there been an option for "0 stars". Not a reliable brand at all. I had a different model of Sony headphones , and it broke by the hinge. Reached out to both US and Japan headquarters about the issue. Received a reply email stating that the Sony engineers agree that there is a defect with the product, but they cannot exchange it because it was out of warranty. If a product has a defect, and company admits it, then why does not matter what the purchase date it. Anyway I highly recommend to stay away from sony headphones in general.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nomoresony,
Thank you for reaching out to us. We're sorry to hear what happened on the headphones. May we know the case number so we can check your file in our system and do the best possible for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Case number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Kris
Not a reliable brand when it comes to headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not give a 1 star had there been an option for "0 stars". Not a reliable brand at all. I had a different model of Sony headphones , and it broke by the hinge. Reached out to both US and Japan headquarters about the issue. Received a reply email stating that the Sony engineers agree that there is a defect with the product, but they cannot exchange it because it was out of warranty. If a product has a defect, and company admits it, then why does not matter what the purchase date it. Anyway I highly recommend to stay away from sony headphones in general.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear about your experience with our Sony WH1000XM4, we would like to make sure that this has been taken care of, May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Case ID (if any):
Regards,
Carl
Do NOT buy these headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy these headphones. I purchased 2 of these headphones, one for office and one for home use. BOTH headphones broke from extremely easy use. A small plastic piece breaks along the headphones swivel joint. It is obviously a design flaw. What makes things worse is that Sony refuses to admit that this is a design flaw even though many many people are reporting the same problem. Google it. Shame on you Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thank you for reaching out to us. We're sorry to hear what happened with your headphones. This is definitely not the experience we want you to have with us. May we know the Case number so we review your file and do the best possible for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Amazon Username:
Telephone Number:
Model Number:
Case no.:
Issue:
We are sorry for the inconvenience and hope to speak to you regarding this matter. We appreciate you and thanks again for shopping Sony. - Kris
Terrible Quality and Experience 2x Returned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model 2 years ago. I've had to return twice bc the bluetooth consistently does not work and shuts off for no reason what so ever. The product is the most inferior option I've ever bought for noise cancelling headphones. Beats and Bose have never disappointed so I will be going back. I went for run yesterday and these decided to not work yet again. They are now floating somewhere in the Atlantic Ocean bc I had it with them. Do not buy anything Sony related for Headphones you will regret. Horrible considering the price and will never buy anything with Sony name.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PC914,
We regret to hear about your experience with our Sony Headphones. You might be referring to a different model since the WH1000XM4 was released this year. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. We appreciate your review and we hope you consider Sony in your future purchase.
~Ralph
Low quality at premium price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really had high hopes for this. For the cost, I'd expect something to last more than 2 years. Shortly after 2-year warranty expired this has started blasting this whistling noise into one of my ears. I've never had a pair of headphones do this. I've owned Audio Technica, Sennheiser, various Sony headphones. The pain was so bad it caused dizziness and was constant throughout the day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SSamej, we're sorry to hear that you have an issue with your SONY unit. Please initialize the unit by following this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=usb
If you still experience noise issues from your headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Terrible build quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the WH-1000XM3 headphones from best buy and in less than a 10 months of light usage the plastic housing on the left side came apart at the seam. I call Sony and they told me that is cosmetic and wouldn't honor any warranty service. It is not cosmetic that part holds headrest in so it doesn't come out when adjusting the fit. These headphones have the same plastic housing so be aware.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rajc,
This is not the experience that we want you to have. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
We would like to know more about what happened and review your file. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM3.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cancellation issues after less than one month.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kimberly,
Thank you for bringing this to our attention and we're sorry to hear that less than a month you've experienced issue with the noise canceling feature of our WH1000XM4. We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Wasted my money, nothing online that I read stops the cutting on and off. Even the Hardwire connection on this and the MX 2 are not stable. Have to duct tape the cord to the earpiece. Sound quality? If you grew up on mp3 it may sound good to you. Going back to my wired MDR-V600’s.wasted $600 in 4 years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi digitscd, We're sorry to hear you're having a connectivity issue with your WH1000XM4. To ensure you get the best Bluetooth connection and to prevent the headphones from cutting in and out, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
If the issue still occur, please initialize the headset. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
And to ensure optimal listening experience, please fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Overpriced and terrible for work at home calls.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headset sounds fine and the active noise canceling is also good, but nothing special. you can easily get just as good from just about any 260$ pair with ANC. When you buy these you are paying for the Sony name. But the absolute worst use for these headphones is work from home. You can't use them while they are charging and there is no mute button.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnsm1th, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the playback while charge and mute function. If charging starts while the headset is on, the headset will turn off automatically. Unfortunately, there is no physical button for mute function. You can mute the audio from the connected devices instead.
We have our Support team that is always happy to assist. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Noise canceling has feedback issue after 15 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used these for 15 months and the Noise canceling went crazy. High pitched squeal/feedback from the left earcup! Make NC unusable. $350 headphones that last for a year! Great job Sony! NEVER PURCHASE YOUR BAND AGAIN!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jskins, we're sorry to hear that you have an issue with your SONY unit. Please test your headphones with other devices. Please initialize the unit by following this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issue still persists and if you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones for value. Would purchase again if needed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user986550, We're glad to hear you feel that the WH-1000XM4 is worth its price! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Horrible after a year or so
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about. A year of working pretty flawlessly, now all of a sudden a very loud, high pitch screech will just blow through one of the side, out of nowhere. Its gonna make me go deaf!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Roxnjust,
We're sorry to hear what happened to your WH1000XM4. Please allow us to help and fix the issue. Updating the headphone's software may resolve this issue. You may check this helpful link.
Sound skips or noise is heard from the headphones
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204575
If this will not resolve the issue, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
Junk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use them to pair to my phone and then connect to my PC. The connection is constantly bad, and I'm constantly having to restart the headphones and re-pair them to either my PC or iPhone to get a good, non-staticky connection. I spent a lot of money on them, and so far I would have paid twice as much to turn back time and have never owned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappybuyer, We regret to hear that you're having connection issues with the headphones. This isn't normally the case with these headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also refer to the troubleshooting steps on this link to help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, ~Ralph Sony Social Support
Noise Canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great but doesn’t cancel out much noise for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YonaOfTheDawn, We are sorry to hear about the noise cancelling issue you are having. This is usually not the case for our headphones nor the experience we want you to have. If the effect of noise canceling is not sufficient, please follow the troubleshooting steps on the link below to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones stopped working properly after a week of normal use. Sony told me that there was a known defect, and sent another pair. The second pair is having the same problem, but Sony customer service is unwilling to help. Best Buy was also unwilling to help. Go with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Verified,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support