Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Very good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good, they are comfortable and sound really good. I read some reviews saying that they don't fit well for them but for me they fit really good and stay comfortable over a long period of time. The ANC is really good as well, i barely hear anything with these on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilboiled,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
GREAT headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say enough great things about these Sony headphones! I did a LOT of research and analysis before making my decision. I compared the Sony with the Bose 700 and Apple AirPods Max. The price point alone was a significant factor in my decision. But there were other important reasons I decided on the Sony. The noise cancellation technology is excellent. I have used these on several plane rides and it cancels out all the background noise. However, when important announcements come across, the voice recognition technology allows for those important messages to come through. The sounds quality is what you have come to expect from Sony. Great sound and deep, rich bass. The battery life is excellent. And if you're running low, a quick charge gets you going again. Overall, these are exceptional headphones. My 2nd pair of Sony's and a great purchase for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FamilyGuy72,
Awesome! We're happy to hear you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you again for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Comfort, Weight
Perfect Bluetooth ANC Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are light weight, comfortable and long lasting (about 29 hrs from my test). Keep in mind that for gaming you need to wire up, to avoid BT lag. If you're looking for gaming headphone only, there are cheaper options out there but if you're looking for these specifics features, this is the headphone to beat!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
outperforms the competition
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I debated between these headphones and the Bose 700 for many months. I bit the bullet when I spoke to someone in the store who spoke about his experience with these for the last year. I’m glad I listened. These are so comfortable and the noise cancelling is incredible. The audio quality is top notch, the automatic noise cancellation feature can be great when turned on. It will enable 100 percent when stationary and when it detects you moving it will allow all sound to enter to hear your surroundings. You can adjust the intensity of the noise cancelling on multiple levels and for multiple preset scenarios. Audio quality is consistent throughout every setting. I am someone who worked as an audio engineer for 8 years and this does not seem to color the sound of any audio. No extra bass, no harsh highs. Just perfect for comfort, quality, ease of use. Happy with this purchase and if you’re debating… don’t and go buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Wh1000xm4 you may be stolen but will be rem….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I miss them so much! I recently graduated college with my masters and love using them to study or simply being deep in thought with the ANC feature. However they were stolen. Now I only have the memories of studying together, getting ready for football games, long walks, and helping me with my mental health. Holding one hand on one ear cuff was a killer feature so I can talk and hear my surroundings. I highly recommend and I know the M5 may be even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JevionteN, Thanks for sharing your experience with the Sony WH1000XM4. We're sad to hear that your headphones we're stolen. Unfortunately, Sony headphones do not come with a tracking device technology to track when lost or stolen. We highly recommend contacting authorities to report this incident. On the other hand, we appreciate that you'd recommend this headphones to other and we hope that you'd still consider our products in your future purchases. Thanks and regards, -Craig
- Pros mentioned:Comfort, Weight
good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.comfort fit and not heavy or hot................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyG,
We are beyond pleased to hear that the comfort of the WH-1000XM4 headphones is making your listening experience so great! We specifically designed the super-soft, pressure-relieving earpads and lighter-weight build to ensure you can wear them all day without issue, allowing you to enjoy features like our industry-leading Noise Cancelling and 30-hour battery life in total comfort. Thank you for the 5-star review and for trusting Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Just awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comparing this with my favorite headsets Beat Solo3, Beats Solo Pro, and SkullCandy Crusher, this Sony headset is the best! The noise canceling feature is very impressive. As soon as I turn it on, I hear a complete silence. No more buzz from my desktop fans. I love it! I can also walk away at least 3 times farther without losing signals or getting static noise. This headset is super comfortable. I think my head is slightly bigger than average women and the Beats headset just pinch my ears little too much. SkullCandy was nice, but the earmuffs were a bit bulky. I'm not into that Princess Leah headbuns style. This Sony headset is just right. Now I can stop looking for a better headset because I found one. I am hoping to find it in different colors. The color on the picture was a bit misleading. The actual color is gray and has no tint of cream. I was a little disappointed when I first saw it, but the headset itself is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marli,
You made the right choice with the Sony WH1000XM4! Your feedback about its color is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love these headphones!!! High quality sound, extremely comfortable, nice accessories including a case and charging cord. Very comfortable to wear and even worked around the house without them slipping or falling off which happens constantly with ear buds for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LadyDAllen,
We are glad you love the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality, Weight
SWEET PHONES ❤️
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony-WH-1000XM4 are truly a versatile head-phone for most genres of music. The noise reduction is SWEET ! Through a series of road testing and air travel application,I would recommend this head-phone. Light weight and a NICE battery capacity range, ROCK YOUR WORLD , rr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RocknRover, Great! We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality, Weight
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headphone works great when you need quiet time for work/studying! I wasn't able to hear family members talk when I had the headphones on. I love the color and the sound quality is chefs kiss. long battery life as well and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tinonka, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
very comfortable with great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and do an impressive job with noise cancellation. The sound quality is pretty good but not awesome. The bluetooth connection to my Samsung Galaxy S8 is decent, but could be better, but that's possibly the phone. Battery life is good. Overall I very much like these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bart, we're glad that you're enjoying the comfort and noise canceling function of the headphones. You can use the equalizer on the Sony Headphones Connect app to adjust the sound quality depending on your needs. The app also features a "Priority on stable connection" for better Bluetooth connectivity. Hope these steps improve your experience. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Comfort, Weight
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality headphones!! My 19 year old son bought this a few months ago and loves it. Lightweight, comfortable and the battery life is wonderful. This is a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wifi, lovely! we're glad you and your son love our industry-leading noise canceling headphones! the WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Impression
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life really good and noise cancellation perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, TallatL!
We are thrilled to hear that you are impressed with the WH-1000XM4 headphones!
It's wonderful that you find the battery life really good and the noise cancellation perfect. We designed these headphones to provide long-lasting tranquility and superior silence for your daily listening.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great sound and comfort, poor noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and super comfortable! The battery is also amazing! The only reason I took off a star is that the noise canceling is not the greatest. Even with all the settings optimized for the best experience, I still find myself being able to hear what’s around me. Additionally, I have been told that others can hear what I’m listening to even if the volume isn’t that high.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPedro, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. We understand your feedback on the noise canceling feature of our product. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
The ɓest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the nose cancelation and the battery life on them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDiaz!
Thank you so much for sharing your feedback with us. We are immensely pleased to hear you appreciate the noise cancellation and battery life of the WH-1000XM4.
These headphones are designed with advanced features like industry-leading noise cancellation technology and up to 30 hours of battery life to keep you immersed in your music for longer.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best headphones I have had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I previously was using AirPods and since I am constantly on video calls, it was causing a lot of inner ear pain. These were a HUGE improvement. They provide noise-canceling without hurting your ears and fit over my larger head and glasses. Totally worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mgtibbits,
You made the right choice with the Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Good Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I my opinion, it's a really balanced sound. The bass isn't overwhelming, nice mids and highs. These made listening to HiFi music on Tidal a whole new experience for me. I'm not going to call these audiophile headphones but the sound quality for the price is really hard to beat. The build quality is nice and the app is user friendly. I'm already in Sony's ecosystem with my earbuds and I like the fact that it saves settings for multiple headphones/earbuds. The noise isolation is AWESOME! The ANC doesn't seem to have any effect on the sound quality unlike other headphones/earbuds with ANC. I noticed on my Bose earbuds, the ANC kinda messed with my equilibrium while the Sony's don't. IDK if that makes any sense but when I activate the Bose ANC it's like a similar feeling to ears popping on an airplane. I was originally thinking it was just between over the ear versus earbuds but my WF1000XM3's also don't, so it must be something Sony is doing different than Bose and others. My only 2 complaints are they aren't as secure on my head as other headphones. If I'm completely upright they're fine but if I lead forward or backwards they shift in either direction so working out with these is a no go and laying in bed with these is a little annoying. My other complaint is that they randomly turn off. I've chatted with Sony's tech support, done resets, but it still happens from time to time. Hopefully an update will fix this issue. It's few and far between so it doesn't bother me too much BUT it's still irking when it happens. I had similar issues with my WF1000MX3's but that problem went away after a few updates so fingers crossed. Overall, these are great. The pros out weight the cons in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabukimono808, we're glad that you like the sound quality, its build, and noise canceling function. We appreciate your feedback about the fit and it turning off randomly. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Battery life, Comfort, Sound quality
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are truly noise cancelling. I love wearing them as I teach online and have many papers to grade. Well made quality headphones, very comfortable, great sound. Turn off automatically to save battery when I take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello happycamper, We are glad to hear about your awesome experience with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise cancellation is fantastic. The battery last too long. I have other headphones but this one is best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff!
It brings us great satisfaction to hear such positive feedback about your WH-1000XM4 headphones. We're happy to know you find the sound and noise cancellation fantastic and that the battery life is a big plus for you.
This model is designed with our powerful HD Noise Cancelling Processor to deliver a truly quiet and immersive sound experience.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
loved!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphone. I was gifted them for my birthday, the sound quality is so good. They also feel comfortable in my opinion, they don’t squish or hurt my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EilO, thank you for the wonderful review! It's always special when a gift turns out to be something you truly love and we're so glad the Sony - WH1000XM4 headphones hit the mark. Great sound and all-day comfort are exactly what they're made for. Enjoy every moment, and thank you for being part of the Sony family! Regards, -Dominick