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Customer Ratings & Reviews

$259.99
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Comp. Value: $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12520 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 12,520 reviews
  • Rated 5 out of 5 stars

    Get these!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these a a present for my father. This man is not a very techy guy so getting something that was user friendly was very important. He loves his headphones. The sound quality is amazing. They’re very easy to connect to his phone and the battery life is phenomenal. I definitely recommend these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GesN,

      You made the right choice! We're glad that your father is enjoying the sound quality, battery life, and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Comfort, quiet, and AMAZING sound

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked for a very long time to find a pair of comfortable headphones that have great noise cancelling (flying even during covid) and amazing sound. I can say that these more than meet the bill. I have ZERO complaints about the sound. The noise cancelling is amazing - especially with the ability to temporarily let ambient noise in to hear overhead announcements and the speak mode. The comfort, while important, was beyond expectation. Anyone that wears glasses or now has a face covering on for hours at a time knows just how bad the pressure can be behind the ear. I'm happy to say that I have worn these for many hours through airports and flights and was very happy with the comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott,

      Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did my research before deciding to purchase them. I saw these on sale last year around this time and I did a big mistake thinking they would be on sale a few weeks before Christmas but they weren’t and I ended up buying them but I returned them because of the price which was full price. So when they came around the holidays again this year, I didn’t hesitate when I saw the price drop to the same one as last year. In my opinion, they are the best ones comfort sound and price. I’d rather buy these than the Apple headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cserivan07,
      Good decision and you'll definitely love this one! We're glad that you were able to snatch this on a sale and experience the awesome sound quality, comfort and noise canceling feature of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    If you have the money, get them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a little over two months now and they’ve been great. I got these headphones in particular after being told they aren’t harsh on the ears, which is an important thing for me. They fit and feel wonderful, even with all of my earrings on. As for the actual sound of the headphones, everything sounds great to me. The noise canceling is especially great since I use these in noisy environments and hardly anything distracts me from my work when I have these on. So if you are looking to get headphones, these are a great option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyssavc, Awesome! We're really glad to hear you're happy and satisfied with the features, exceptional comfort, amazing sound quality, and overall performance of our new industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    My son loves these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these for my son and he loves them!! They are very nice, I tried them on myself, and I was very impressed on how comfortable they were. I personally don't like headphones for myself though, I prefer earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yjoy,

      We are truly heartened to learn that your son loves the Sony WH1000XM4 and that you found them impressively comfortable as well. Thank you for sharing your experience with us!

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Hands down the best headphones you’ll ever try

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is how music is meant to be listened. These headphones are comfortable to wear, lightweight to travel and the sound quality is amazing. Hands down the best purchase I’ve made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hector,

      Perfect! We're glad that you like the comfort, weight, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've had so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an audiophile, I've been looking for noise cancelling headphones that also have good quality sound and range. These have checked all the requirements so far, and more! They're comfortable to the point I can wear them 8+ hs a day, and switch between meetings and music seamlessly. The noise cancelling is so good my roommates need to signal to me in order for me to look up. I thought the gestures were going to take some time to learn but it hasn't been the case, they're intuitive. The remove noise cancelling to talk works really well. Too well sometimes. I'd be walking close to someone talking and it will activate. The option to have two devices connected hasn't worked for me so well, I had issues switching from my phone to my laptop with the result of the laptop switching back to its speakers. It might be my MBP, I haven't tried with other devices yet. She sound quality is excellent, as expected from Sony, the sound is crisp and balanced, with a good range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound. Great device.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and user interface makes this headset easy to use and enjoy. The battery life is phenomenal. It feels light on your head and it’s easy to store and carry around especially when traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoyceA,

      Thank you for the 5-star rating and we are glad you like the battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      Craig Sony_US

  • Rated 5 out of 5 stars

    Great for long flights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear and I was able to use them for 22 total hours of travel! Sound and noise canceling quality are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LanceW,
      That's awesome! We're very happy that you are pleased with the noise canceling capability, sound quality, comfortability and battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned in perfect conditions. Love the color not too bright but not too dark. Amazing sound quality. As someone who likes to still be aware of her surroundings at times, the ambience sound does an amazing job and so does the noise canceling. One of the best noise canceling headphones I had ever used, it covers my ears completely, not allowing any other sound to interfere. They are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaP,

      Thank you for the wonderful and detailed review! We're so happy to hear that your WH-1000XM4 headphones arrived in perfect condition and that you love the color and amazing sound quality. It's fantastic to know that both the noise-cancelling and ambient sound features are meeting your needs so perfectly.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. I bought as a gift for someone who is not so tech savvy and she is able to use them without an issue. I have the earlier version (WH1000XM3) myself and the noise canceling on the Sony headphones is unmatched. Great Sound Quality. Extremely comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tgill783, Thanks for the 5-star rating! The XM4s are indeed a perfect gift for your love ones. We're also glad that you are impressed with the noise canceling performance of your XM3s. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great purchase - worth the money spent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forgot how loud an airplane can be - these may all the difference - comfortable wear and light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickN, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Comfortable fit. Lightweight. Worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZackaryL,

      We're excited to hear that your Sony headphones have impressed you with their amazing quality, comfortable fit, and lightweight design. Thank you for the fantastic 5-star rating—it's wonderful to know you feel they're worth every penny. The exceptional clarity and thoughtful ergonomic features in this model are designed to make each listening experience truly enjoyable.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    A must have headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony X4 blows all the competition when it comes to noise cancellation. The is the smartest and most comfortable headset I’ve ever owned. I can’t see getting any other brand headset after this. Totally worth the money and super light weight. Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,
      Thank you so much for an amazing review and recommendation! We're happy to know that you choose the XM4 headphones when comparing to other brands in the market because of its best noise canceling feature and comfort. We always strive to deliver the best quality to our products. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Unexpectedly good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have surpassed my expectations especially in comfortability, noise cancelling and sound quality. I got them to replace my Beats Solo pros and this pair hasn’t let me down. I miss the almost magical integration of my beats to my iPhone and iPad but these r okay since I can connect them to two devices (AND IT HAS AN AUDIO JACK). It even comes with an adaptor for a those weird airplane audio jacks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ilyass, Awesome! We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000XM4 Headphones. Your satisfaction with the super audio, excellent noise cancellation, exceptional comfort, and headphone jack feature of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Juat wow!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive never liked over the ear headphones because most arent comfortable. These fit so well, i was shocked at how comfortable they could be. The noise cancelling made my jaw drop. Id never been able to get headphones to fit well enough to experience it until i tried these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjdavis1981, Fantastic! We are thrilled to know that you are enjoying the outstanding performance of your WH-1000XM4. Thank you for your purchase and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say these headphones are awesome the clarity is great I can hear every instrument it's lightweight the battery is great the noise cancelling is very good I couldn't ask for a better product. I would recommend this product go out and buy this you will not be desapointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shanghai1125, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling. Very comfortable headset. I use them during sleep and can’t hear any outside noises and stay on through the night. Battery life lasts long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Philver! We're glad that you are impressed with the noise-cancelling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones all around!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the latest (mark 4) version of these wireless headphones. I really like them so far. They are very comfortable and do not feel like they are super tight on my head, as cheaper headphones do. The sound is, well, Sony: very good. I hesitated for a long time because of the price, but they are well worth every penny. If there is a negative, it’s due to the fact that the sound via Bluetooth is not as superior as wired headphones. However this isn’t really a negative at all, because it’s a given that wireless technology itself is just not going to deliver the same frequency range as wired audio. These are my walking headphones. So, I’m not going to be as attentive to the purity of sound as I would be if sitting down for a listening session. The extra features are useful (noise cancellation; ambience control)—however, they will drain the battery faster than using the headphones with those extra features disabled.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cricket45, thank you for taking the time to write such an in-depth review of your experience with our WH-1000XM4! We are extremely pleased it suits your needs and expectations. We will surely take note of your inputs as we always strive to make this a better experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for the 5 Star rating and for trusting Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great GYM and daily headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use these in the gym. The sound is amazing and it makes me feel like im in my own little bubble with the supberb ANC. Keeps me focused. I wear these 2-3 hours at a time with no comfortability issues or ears overheating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gymjunkie, Excellent! Good to know you like the amazing sound quality, industry-leading noise cancelation, and comfortable fit of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US