Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Easy to Use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect and use. Very comfortable. I just wish they were a bit louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineD,
Thank you for your feedback! We are pleased to learn that you find the WH-1000XM4 easy to connect and comfortable to wear.
Just to add, these headphones come with industry-leading noise cancellation and customizable sound settings through the Sony | Sound Connect app, so you can tailor the audio to your liking.
If you feel the volume isn’t quite where you want it, adjusting the equalizer settings might help enhance the overall sound experience.
We appreciate you choosing Sony!
Best regards,
Estefany
Practical Luxury
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. Compact traveling and easy pairing. Great on sale purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelanieD,
Thank you for sharing such a great review of the Sony - WH1000XM4! We couldn't be happier to hear you're enjoying the combination of premium sound, all-day comfort, and convenient features like seamless pairing and foldable portability. It's wonderful to know the headphones have brought both practicality and luxury to your listening experience—especially as a travel companion. We truly appreciate your feedback and hope you continue to enjoy your music wherever you go!
Thank you for choosing Sony!
Best regards,
Dominick
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Amazing comfort, I can where them all day. Great battery life. Love the technology, imbedded features and auto detection abilities. Also the thinner profile looks great and fits great while wearing. It feels secure, light weight and fits close to my head.
I would recommend this to a friendThe goat of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd pair I’ve gotten, black color is definitely superior to blue. Love everything you can imagine about these headphones. Fantastic base, noise canceling and I love the app and settings you get with it
I would recommend this to a friendNo more headaches!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only took off one star bc of the price point. However, if you are able to splurge these are greaaat headphones. While they are not 100% noise cancelling like the AirPods are, they do a pretty good job and are much more comfortable. The sound is entirely better and they do a great job of managing decibels and sound quality. I used to get headaches after wearing earbuds for a while and this has completely resolved it:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieB, thanks for choosing and purchasing our product. We appreciate your feedback regarding the price point of this WH1000XM4. We understand that the price point can be a significant factor in your overall rating. The WH1000XM4 headphones are designed to offer premium sound quality, advanced noise cancellation, and a comfortable fit, which contribute to their higher price. We appreciate your understanding and hope you continue to enjoy the features and performance of your headphones. Thanks for choosing Sony. ~Earl
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise cancellation is solid but audio is phenomenal great for the gym or school.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielD,
It brings us great satisfaction to hear how well the WH-1000XM4 is fitting into your daily routine, from the focus of the classroom to the energy of the gym!
While these headphones are renowned for their industry-leading noise cancellation, we are especially happy that the phenomenal audio quality is what stands out to you. Whether you are catching every detail of a lecture or using a heavy bass track to power through your final set, the XM4 is engineered to deliver a rich, immersive soundscape that keeps you motivated. Its versatility is its greatest strength, and we love knowing it’s your go-to companion for both productivity and performance.
Thank you for making Sony a part of your daily journey!
Regards,
Dominick
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. As a musician I like to listen to my mixes on many different outputs...studio headphones, phone, bluetooth headphones monitors, car sound system. I wanted an over the rear blue tooth pair I ch could review my music or just enjoy others. I bought another pair right away for my guy! I love the voice recognition pauses so you can talk to someone else leaving them on. I would highly recommend this product. Oh! And it holds its charge beautifully. I charged mine 3 days ago and i use them daily. The only thing i could give a con to at this point is the ease of adjustent of headband sizes without hitting sensitive controls. Not really a con as prob just takes more familiarity. I have s small headHey, it's Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrienne, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Pricey but good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones overall. I got mine on sale for about 270ish and while it was still a little pricey, these are great headphones. Setup was relatively easy and the app offers many features, including a great eq (the headphones are too bassy out of the box), and different levels of ambient sound. The noise cancelation is amazing, and works well for bus rumbles and airplane noises. The battery life is also extremely good, and they dont need to be charged very often. They look very premium as well and dont look or feel cheap. My only gripe really is that the microphone isnt very good for calls. Besides that, I would highly recommend these headphones if you are willing to spend the money or wait for these headphones to go on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the dedicated app (Sony Headphones Connect) noise canceling function, battery life, and design of the headphones.
We also appreciate your review about the call quality of the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Keep the headset away from a microwave oven, wireless LAN device, etc.
-Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
-Keep the headset away from a TV.
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
XM4 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones you can still buy today. Even though it’s a few years old, the audio quality and features are top notch. Definitely a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ryec!
We’re thrilled to hear that your WH-1000XM4 headphones are still delivering a top-notch experience. We designed these to be a timeless choice for audio quality and noise cancellation, and it’s great to know they remain a favorite for you today.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great Quality and Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Comfortable fit. Love that you can charge it with the android charger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TyeshaH,
Thank you for choosing Sony!
It makes us really happy to hear that you love the sound quality and comfortable fit of your WH-1000XM4 headphones. We're also glad to hear that you appreciate the convenience of charging them with a standard Android charger. Thank you for sharing your feedback with us!
Best regards,
-Fred
Quality over loudness
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4.5 stars. The crispy, smooth sounds controlled by the connection eq make these headphones great. Noise canceling could be a bit stronger, giving more volume. They lasted three days on full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shakescobar!
Thanks for the feedback! We are thrilled to hear you're enjoying the crispy, smooth sounds and connection EQ of your WH-1000XM4 headphones. We designed these features to give you precise control over your listening experience.
Thank you for choosing Sony!
Best regards,
Estefany
A premium set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A big step up in noise cancelling from my Sennheiser HD4.50BTNC headphones, sound quality is very good. Don't love the app, some of the things in it are not very intuitive. Touch on the right earphone can be quirky, too. Sometimes it doesn't recognize taps when I am deliberately doing them, sometimes I'm just adjusting the headphones on my head or moving my hand in that area and it registers a tap. I would recommend turning off the audible notifications in the app, when outside they can happen pretty often because of traffic or wind. Very comfortable for long listening sessions. Synced to my S9 easily, but I also have a Samsung 4k TV that it synced to, but has some issues maintaining connectivity, there are occasional dropouts in sound, not sure if that's the TV or the headphones. Over-all, despite the various quirks, quite happy with the sound and quality of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave67r,
Great choice! We're glad to hear you appreciate this amazing headphones especially the sound of it. Good to know you're comfortable using the headphones. We appreciate your feedback regarding the app and some occasional sound skipping when paired with your TV. When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess
Crystal Clear Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible. The sound quality is amazing, the noise cancellation does exactly what it’s supposed to do (and does it with the touch of a button), it has great bass and solid high notes. The range is very impressive (I don’t have an exact measurement, but I have never lost sound/connection from all around my home while multitasking). The battery life is more than sufficient. It’s more than enough to last an entire work day before you will need to charge your headphones. Overall, a great set and worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience with the WH-1000XM4, JessieM. We are really happy to hear that you’re enjoying the amazing sound quality, impressive noise cancellation, powerful bass, and clear high notes. It’s great to know that the wireless range supports your multitasking around the home and that the battery life lasts you through the entire workday. Your satisfaction is what motivates us, and feedback like yours encourages us to continue delivering standout audio products. Thank you again for your recommendation and for being a valued Sony customer.
Best regards,
Gus
Sony Social Media Team
Yeah man!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is light years Beyond what I expecting. They are comfortable to wear for hours on end. I’ve even taken these to the gym to workout in and the cancels out the noise in the game flawlessly and these headphones do no slip around while working out either
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CG1121,
Awesome! We are glad you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
Great Sound & Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound and very comfortable! The Quality of the sound and bass is great. You can adjust and move quickly from Ambient Sound to Noise Cancelling. Very easy to use touch pad. Battery length is also a plus, you can use them up to ~30 hrs (per spec).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduardo, That's fantastic! We're thrilled to hear you're comfortable using the WH-1000XM4 and you like the features. Good to know you're enjoying the superb sound quality, great battery life, and noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase! -Jess
I’m so happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, sleek, light weight, and they sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorixp, Fabulous! We're truly happy to hear about your satisfaction with the very comfortable fit & lightweight design and exceptional sound quality of your WH-1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Gold standard!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Awesome noise canceling. Great battery life. Very comfortable. Good sound quantity (even great after tweaking EQ). Cons: app is just ok (connects slowly, interface is confusing). Ears might get a bit sweaty after a couple of hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooManyHeadphones,
We're glad that you like the noise canceling function, battery life, comfort, and sound quality of the headphones. Your feedback about the app and its long-term use is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Sony Fidelity and Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Strong technology which you would expect from Sony. The noise cancelation across the entire audio spectrum including an aircraft interior is impressive. Balance and fidelity are excellent. Controls are simple to master. The one negative is the relatively fragile feel of the head phones compared to older models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User900875,
We are delighted to hear that the technical performance of the Sony WH-1000XM4 headphones meets your high expectations!
It is wonderful that you found the noise cancellation impressive across the entire sound range, especially within an aircraft cabin. We are also pleased that you recognize the excellent balance and fidelity of the audio and the ease of mastering the controls.
We appreciate your feedback regarding the perceived structural integrity compared to previous models. We assure you that while we optimize the design for reduced weight and comfort, the materials used are durable and rigorously tested for daily use and portability.
Thank you for choosing Sony for your listening needs!
Regards,
Dominick
Excellent Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Sony headphones after reading positive reviews. They haven’t disappointed and the noise cancelling feature seems better than my AirPods. Time of use after charging is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerH, thank you for your positive feedback!
We're thrilled to hear that you are enjoying your Sony WH-1000XM4 headphones. Your appreciation of the noise-cancelling feature, especially in comparison to your AirPods, is greatly valued. We're also glad that the battery performance after charging exceeds your expectations.
Your satisfaction with our product is our top priority, and your review encourages us to continue delivering high-quality experiences. If you have any further feedback or need any assistance, please don't hesitate to reach out.
Thank you for choosing Sony!
Gus
Some of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best noise cancelling headphones on the market. Very comfortable, long battery life, and excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SilasM,
Awesome! Thanks for purchasing our WH1000XM4 and we're thrilled to hear that you are pleased with the noise canceling capability, comfort, battery life and sound quality of our XM4. Thanks for choosing Sony and enjoy! - Marco