Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM4 review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent feel around the head. Comfortable to wear for running and working out. Sound quality is excellent especially if you customize your equilazation. Best option for something more reasonably priced
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielD,
Thank you for your fantastic review of the WH-1000XM4 headphones! We're delighted to hear that you find them comfortable for running and working out. The excellent sound quality combined with the ability to customize the equalization truly makes a significant difference. We're proud to offer a premium product that provides great value and performance at a reasonable price. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to use on a long plane ride for the ANC. They worked great to dampen the super loud plane ride. The batter lasted the whole 6 hour flight and more. I have been using them as my computer headphones as well and I really like the sound quality. The one issue I have with them is I have to keep turning off the Speak Through feature, which is annoying. I use the app to turn it off but maybe once a week it is turned back on and I go to talk to my cat, dog or wife and it pauses my music/movie and it lasts for too long in my opinion. So I turn it off again. I really wish it would stop doing that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colludium, we're glad you are enjoying our product. We're sorry to hear that you have an issue with the Speak-to-chat feature of your Sony unit. You can turn it off manually by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak%20to%20chat
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great buy, great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfy, such great sound. I love how easy they were to pair and use immediately.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherP,
We are thrilled to hear how much you are enjoying the comfort, sound quality, and seamless usability of your WH-1000XM4 headphones! We specifically engineered the earcups for all-day wear and designed the quick pairing feature to get you immersed in your music immediately.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Exactly what I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable for long periods of time, great battery life, and amazing noise canceling. It’s thre perfect travelling headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LavyaS,
Perfect! We're delighted to hear that you are now enjoying your long travels, thanks to the comfortable design, awesome noise canceling capability and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Better in every way including BT connectivity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the previous XM2 version years ago and used it often when flying or on conference calls. While the sound and noise cancelling were excellent, the BT switching was terrible between devices. NOW, with teh XM4 they seemed to have fixed that to allow switching between TWO devices relatively seamlessly. The sound quality has improved and even the noise cancelling seems to cover higher frequencies than before. The cans fit more comfortably as well. It should be noted that when shipped, the two device feature was not yet included and a firmware update was required. This was not clear until I called Sony support and they walked me though it. Also, I experienced some odd shutoffs during conference calls due, I think, to my AC running at high and possibly confusing the talk feature. I will experiment further next call. The instruction manual and help pages need overhaul. The pictographic explanations are lame.
I would recommend this to a friend - Pros mentioned:Sound quality
Incredible Sound and Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is crisp, clear, and perfectly balanced. The bass has a pleasant, deep thump without being overpowering or muddy, and the vocals come through crystal clear. Whether I'm listening to podcasts, rock, or classical music, everything sounds rich and enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your incredible review, user341281!
We are absolutely delighted to hear your detailed feedback on the audio performance of your WH-1000XM4 headphones! It is wonderful to know the sound quality is crisp, clear, and perfectly balanced, delivering a pleasant, deep thump without sacrificing the crystal clear vocals.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
Great purchase - worth the money spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Forgot how loud an airplane can be - these may all the difference - comfortable wear and light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickN, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM4 purchase! Thank you for the 5-star rating! -Carl
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones and the touch control features. Has decent battery life and quality sound. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JamarR!
We are so pleased to hear how much you love your WH-1000XM4 headphones, especially the touch control features. We designed these headphones to provide an intuitive and seamless user experience, and it's wonderful to know that you're enjoying them. It's also great to hear that you are happy with the decent battery life and quality sound.
Thank you again for choosing Sony and for your recommendation!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling feature works well, the battery life is good on them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, IsaacB!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones!
It's fantastic to know that the industry-leading Noise Cancelling feature is working well for you, providing the quiet space you need. We're also glad the good battery life is keeping your music going!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
xm4>airpod
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.oh how i love these piece’s of machinery they’re great on the ears and sound wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyriderlol,
We absolutely love hearing this! It's fantastic to know you enjoy the Sony WH-1000XM4 so much. We design them not just for wonderful sound but also to be great on the ears for long listening sessions. Thank you for the 5 stars and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality, Weight
Excellent, Best Isolation Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The moment you put these on you'll hear the silence. These are wonderful. Battery life lasts long and they are very lightweight on the head. Plenty of padding as well. Get these over the bose any day hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamDouglass, you definitely made the right choice with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for travel and workout and they feel amazing and sound amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello maddicon,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM4 headphones have enhanced both your travel and workout experiences. It’s wonderful to know that they provide you with comfort and exceptional sound quality during your activities. Your positive feedback motivates us to continue delivering products that support your lifestyle seamlessly. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Unexpectedly good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have surpassed my expectations especially in comfortability, noise cancelling and sound quality. I got them to replace my Beats Solo pros and this pair hasn’t let me down. I miss the almost magical integration of my beats to my iPhone and iPad but these r okay since I can connect them to two devices (AND IT HAS AN AUDIO JACK). It even comes with an adaptor for a those weird airplane audio jacks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ilyass, Awesome! We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000XM4 Headphones. Your satisfaction with the super audio, excellent noise cancellation, exceptional comfort, and headphone jack feature of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable. They are great at noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CCDC,
We are thrilled to hear that you are enjoying the WH-1000XM4 headphones! It is also great to know you find them very comfortable for extended listening sessions, and we're especially pleased that you think the noise cancelling performance is fantastic.
Thank you for the five-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
XM4 are still great noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So - this model - the XM4 - was debuted in 2018. I have these. My two older children have them. This is the second set I have bought for my daughter. She - literally - wore the first pair to death (24 /7 - 7 days a week.) and they fell apart after 3 years. Unless you're a teenage girl, they will probably last you even longer. These are still probably one of the best pairs of noise cancelling headphones on the market and, these days, you can often get them on sale for much cheaper than Sony's current generation leader WHXM5s. I have enjoyed my own XM4s so much that I have seen no reason to upgrade - and probably won't - until my pair finally kicks the bucket. Unless you need to have the most current shiny - these remain a great choice in HQ NC headphones.
I would recommend this to a friend - Pros mentioned:Sound quality
Overall pretty nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and product quality. I have an extra large head though and they’re pretty tight. I usually end up with a headache if I use them longer than an hour or two. Great battery life. Sometimes they don’t cooperate with Bluetooth. They’ll be connected to something that isn’t even on and I have to go delete that option before I can use them elsewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EllenP,
We are really happy to hear that you are enjoying the sound quality and impressive battery life of your headphones! It is great to know that the audio performance is hitting the mark for you. We appreciate your honest feedback regarding the fit; while the WH-1000XM4 features a flexible headband and soft pressure-relieving earpads, we understand that comfort can vary for everyone. Regarding the Bluetooth connectivity, these headphones feature Multipoint Connection, and you can easily manage or switch between your paired devices using the Sony Headphones Connect app to ensure your primary device is always prioritized.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and very light, nice color, easy to use and connect. Awesome Christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoM,
We are thrilled to hear how much you love the WH-1000XM4 Headphones! It's wonderful that you find the sound awesome, the headphones light, the color nice, and the setup easy to use and connect. What a fantastic Christmas gift!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Amazing headphone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to different genre and the default sounds sounded great. Once I made minor adjustment to the Eq, the headphone really comes alive. I have custom settings for certain genre that can easily be swipe through within the app. In the beginning, head headphone had a strong clamp to my ears but after a few hours of use, it seem to have broken in. I had these on for hours While working and they felt comfortable, but my ears did get hot because the suction really cover my ears. The anc is out of this world. I don’t turn on the volume to high, maybe 20-25%. My wife was talking to me but couldn’t hear anything coming out of her mouth. :) I turn of the speak to chat feature when I am outside jogging. It seems to pick up some noises and activate the feature. This thing stays on pretty good while jogging. I would recommend turning up the ambient noise so you can hear incoming vehicles. Overall, I am really satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kels, we appreciate your 5-star review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Top of the line with Excellent Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Bose user for years because of their excellent noise cancelling but decided to try something else, and I'm so glad that I did. As far as I'm concerned, the Sony WH-1000XM4 headphones are the best noise cancelling headphones that I've owned. The case is small and the headphones fit nicely. The case has a nice spot for the USB cable and the odd airplane adapter. The ease of Bluetooth connecting to both my iPhone and HP Windows 10 laptop was without issues and the automatic switching between the two devices is flawless. Adaptive Sound Control monitors your physical location and changes as you move to different areas. I could go on and on but because of the many options in the app, I'm still learning what these headphones can do. All I can say is that if you tried the latest headphone from Bose, you will not be disappointed with the Sony's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, thank you so much for the 5 Star rating and feedback! We are extremely pleased to hear you are happy and satisfied with the superb quality, industry-leading noise canceling function, features- especially the adaptive sound control, easy pairing function as well as the multipoint connection function, bundled carrying case, and overall performance of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Get these!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these a a present for my father. This man is not a very techy guy so getting something that was user friendly was very important. He loves his headphones. The sound quality is amazing. They’re very easy to connect to his phone and the battery life is phenomenal. I definitely recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GesN,
You made the right choice! We're glad that your father is enjoying the sound quality, battery life, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph