Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best headphones ever - I own 2!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these!!!!! Comfortable, so easy to connect, easy to store, durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaA,
Thank you for sharing your positive experience! We are delighted that you find the WH-1000XM4 headphones comfortable, easy to use, and durable.
Thanks for choosing Sony. Best regards, Eliab
Very solid headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm quite happy with these headphones. Sound quality is excellent and can be tailored to your individual preferences using the Sony headphones app. They are smooth sounding and can get plenty loud. The noise cancelation is simply superb and also adjustable via the app. Comfort is also top notch. No issues wearing them for extended period of time. I wish Sony had included AptX support, but it's not a big deal. The only negatives are that they've shut off twice without prompting (while listening), and I can't use the highest bandwidth setting for LDAC without the sound cutting in and out with my Samsung S10+. This is fixed by using a lower bandwidth setting which is fine. Love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayS, we appreciate your positive review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph
Amazing Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing, they don't feel heavy on the head. Very premium feeling. I can wear them all day long with no discomfort and long battery life. Definitely buy for amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, Thank you so much for your awesome review! Happy to hear that you are glad with the sound quality, premium quality, comfort and battery life of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome wife loved it light and blocks sound when using
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPLeon,
Thank you for choosing Sony!
We couldn't be happier to hear that your wife loves the WH1000XM4 headphones. Knowing they are both lightweight and effective at blocking sound makes us proud to provide a product that enhances everyday moments. Thank you for sharing this wonderful feedback!
Best regards,
-Fred
Recommend for hyperacusis
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to help with hyperacusis and auditory processing issues and I recommend them. The active noise cancelling is great and surprisingly adjustable through the app (which you need to download to use them). I wear these every day and they especially help in places that are loud or have a lot of background noise. They are comfortable and the battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AveryD,
Thank you for your recommendation and we are delighted to hear that the noise canceling feature of our WH1000XM4 was able to help you deal with hyperacusis. Also, having a long battery life and comfortable design, listening to music is enjoyable. We will do our best to create more products like this that can help and entertain our valued customers. Thank you for choosing Sony! - Marco
Wanna drown out your office and focus on work?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a noisy workplace! I wear glasses and have a huge head and these do not cause pain after extended period of wearing. I wear them throughout most of the day and have to charge after every third or so. The quality of the sound is very nice although I am no hi fi expert. But these are definitely the nicest pair of head phones I now own. I was previously using some Bose over the ear head phones and they were okay but old and didn’t have noise cancelling which is what I wanted. The blue is a really elegant dark hue and was hesitant that I didn’t get black but seeing them in person I have no more quarrel with that. The price isn’t too bad for what they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, We are thrilled that your new Sony wireless headphones are the nicest pair of headphones you own and that you are having a great time with them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling feature works well, the battery life is good on them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, IsaacB!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones!
It's fantastic to know that the industry-leading Noise Cancelling feature is working well for you, providing the quiet space you need. We're also glad the good battery life is keeping your music going!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Light weight. Comfort even after hours of use. Excellent battery live.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erv19, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Great noise cancellation. Good volume and look. Excellent stylish case. Outstanding over the ear headphones. Long lasting battery life and pretty comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestHeadphones, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great buy, great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfy, such great sound. I love how easy they were to pair and use immediately.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherP,
We are thrilled to hear how much you are enjoying the comfort, sound quality, and seamless usability of your WH-1000XM4 headphones! We specifically engineered the earcups for all-day wear and designed the quick pairing feature to get you immersed in your music immediately.
Thanks for choosing Sony.
Best regards,
Eliab
Great headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use everyday and i love them! Great sound and very comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DylanH,
Thank you for choosing Sony!
We're elated to hear that you enjoy using your WH1000XM4 headphones every day. It’s wonderful to know they deliver great sound and comfort to enhance your daily routine. Thank you for sharing your positive experience with us!
Best regards,
-Fred
Excellent Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Sony headphones after reading positive reviews. They haven’t disappointed and the noise cancelling feature seems better than my AirPods. Time of use after charging is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerH, thank you for your positive feedback!
We're thrilled to hear that you are enjoying your Sony WH-1000XM4 headphones. Your appreciation of the noise-cancelling feature, especially in comparison to your AirPods, is greatly valued. We're also glad that the battery performance after charging exceeds your expectations.
Your satisfaction with our product is our top priority, and your review encourages us to continue delivering high-quality experiences. If you have any further feedback or need any assistance, please don't hesitate to reach out.
Thank you for choosing Sony!
Gus
xm4>airpod
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.oh how i love these piece’s of machinery they’re great on the ears and sound wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyriderlol,
We absolutely love hearing this! It's fantastic to know you enjoy the Sony WH-1000XM4 so much. We design them not just for wonderful sound but also to be great on the ears for long listening sessions. Thank you for the 5 stars and for choosing Sony!
Best regards,
Dominick
Sony wireless over the ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound quality, very comfortable, no static, and holds a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tech,
That's very nice to hear! We're glad that you like the sound quality and comfortable design of the the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Momentum M2 before, was deciding between Bose 700 and this one, really like sound, decent call quality, light weight and comfortable, makes my ears sweaty though. However will see moving forward.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SGIL, you definitely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using things headphones for work and I will say it's worth the money. I use these headphones for work and and can say these headphones exceeded my expectations. They're comfortable and can be used non-stop for 8+ work days without causing any headaches, or sweat. The audio is crisp and with the app I can change the mode settings based on my location to see how much noise cancellation I want. The headphones come with a small travel case, aux cable (if you don't want to use bluetooth), and a charger. Con: The microphone isn't the best Pro: I have 4 budgies and have been able to block them out thanks to these headphones when I'm working!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi M1234, Awesome! We're glad to hear that the WH1000XM4 has exceeded your expectations and you feel that it is worth its price! And good to know you appreciate the comfortable fit, excellent sound quality, Sony headphone connect app customization, and the added headphone case.
To ensure optimal call quality, please make sure that the firmware is up to date using the companion app.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
So good I bought three
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a gift for my girlfriend and they were so good I bought a pair for myself and my dad. These headphones are incredible for the price especially when compared to the newer model. The app that comes with them make them so much better. I used AirPod pros for most of my traveling but the noise canceling on these are so much better and much more comfortable for longer trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonM, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for the 5-star rating and for choosing Sony! -Carl
Top tier by Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever had. The sound is amazing, the noise cancelling is amazing, and they are very comfy. The battery life is impressive and I am so happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sb1234,
Perfect! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The Last Headphones You'll Ever Buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these every day. I sit, walk and workout while wearing them and can wear them up to 4-6 hours. They can get a little warm when doing cardio, but any over-ear headphones will have that result. I've even dropped them a few times and haven't had any issues. They're the highest quality headphones on the mass market and I'm more than likely going to purchase the earbud version of these. The app integration is seamless for controlling levels & details (both on apple and android.) You can plug them in the aux or bluetooth it up, either way the sound is clear no matter what. Love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aphillips2096,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
good headphones! :)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headphone purchase was a choice well made! i love everything about it. the noise cancellation is amazing, the sound quality is perfection, and i love how it’s features are customizable through the app! it is pricey but for all the features it offers, i would say it was worth it. i debated a lot between these and the airpod maxes, so glad i went with these. it didn’t dent the bank as much, they’re foldable, lightweight, and the battery is long lasting!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mari, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin