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Customer Ratings & Reviews

$259.99
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Comp. Value: $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12522 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 12,522 reviews
  • Rated 5 out of 5 stars

    Don’t xm4 headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great and are really good for me in the gym since they don’t fall off of my head while working out. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyle!
      Thanks so much for the recommendation and for sharing your experience.
      We are excited to hear that your WH-1000XM4 stay secure and comfortable while you're at the gym! It is great to know they are keeping up with your workouts so well.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. The quality of sound is amazing and I cannot hear anything in the outside world when I have them on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Constance,

      It is great to hear that you are finding the noise-canceling capabilities of the WH-1000XM4 so effective. We designed our Dual Noise Sensor technology specifically to create that immersive "outside world" silence, allowing the incredible sound quality and fine details of your music to take center stage without distraction.

      Thank you for trusting Sony.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had gotten these because my beat studio pros had broken and was worried due to the price but they haven not disappointed me at all they feel premium and the transparency and noise cancellation is amazing I appreciate the features such at the touch controls which make it soo much easier to do normal headphone stuff while being discrete

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IbrahimS,

      Thank you for choosing Sony!

      We're elated to hear that the WH-1000XM4 headphones have lived up to your expectations, especially after your previous experience. It’s wonderful to know that the premium feel, effective noise cancellation, transparency mode, and convenient touch controls have enhanced your daily use. Your appreciation encourages us to keep delivering products that blend quality and innovation seamlessly.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Sync with me Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this fits on my ears, it's comfortable and sounds good. The problem is when I have it connected to my tv, the audio and connectivity will have a delay sometimes and I have to either turn the headphones off or go through the sounds menu back to the headphones again to have it in sync again. Hopefully this is just a blip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deevs, Thank you for the awesome review! Good to know you love the comfortable fit and great sound quality of your new headphones. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Looks good, sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounds quality. Has a cool feature that pauses your music on the phone when it senses that you take the headphones off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonJ!
      Thanks so much for sharing your feedback with us about your new WH-1000XM4.
      We are immensely pleased to hear that you are finding the sound quality so impressive! It is great to know that the auto-pause sensor is a feature you are finding useful during your daily listening.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great sound and ANC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, plus awesome noise cancelling feature. I recently used it on a flight and I could not be happier, I enjoyed the movies and entertainment in flight very much Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chico,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your WH1000XM4 headphones delivered great sound and impressive noise cancelling during your flight. It's wonderful to know they made your in-flight entertainment more enjoyable. Thank you for your recommendation and for sharing your experience with us—it truly means a lot.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Hearst and very impressed. Comfortable on long flights and excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Novelwriter,

      Thanks for the wonderful! We're thrilled to learn the WH-1000XM4 headphones made such a strong first impression. It's fantastic to know they're providing both exceptional sound and the comfort you need for long flights.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the WH1000XM2. Headphone is much lighter and more comfy than the XM2. Sound quality is almost the same, but noise cancelling is definitely better. Can't wait to fly again in a plane to really test these out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Light weight. Comfort even after hours of use. Excellent battery live.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi erv19, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Amazing.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, however my only gripe is that they’re kinda loose if you have a smaller head. That being said the sound quality is still amazing, as well as the battery life. I use them for hours and I don’t have to worry about charging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChloeL, thanks for taking the time to share your experience with the Sony - WH1000XM4! We are glad to hear you are enjoying the Superior Sound Quality, and Premium noise cancellation that they offer. In regards to your feedback about the headphones feeling loose, we appreciate this and will definitely share it with our development team. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Great to take on loud planes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wurz, Thank you for this detailed review of the WH-1000XM4! Good to know you're enjoying the overall features and improvements of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony wireless over the ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound quality, very comfortable, no static, and holds a good charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tech,

      That's very nice to hear! We're glad that you like the sound quality and comfortable design of the the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one but broke i love the audios on these headphones perfect for my 5k runs or gym workouts overall my favorite

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JuanB!

      We are so glad to hear you’re back to using your favorite headphones! It’s awesome to know that the WH-1000XM4 is your go-to companion for those 5K runs and gym sessions. We designed them to deliver that perfect audio experience to keep you motivated during your workouts.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good noise cancelling. I can’t hear my roommates loud keyboard anymore

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timothy,

      We are really happy to hear that your new headphones are providing the peace and quiet you need to focus!

      The industry-leading noise cancellation in the WH-1000XM4 is specifically designed to filter out a wide range of frequencies, including those sharp, high-pitched sounds like a clicking keyboard. By using our Dual Noise Sensor technology and the Integrated Processor QN1, the headphones can effectively silence the world around you, allowing you to stay fully immersed in your music or work without any external distractions.

      Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    The best headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these headphones are very breathtaking. You can hear the bass flow through your heart with every beat. Another thing, the noise cancellation is very outstanding. You can't hear absolutely anything with these headphones which is very amazing if you're in a public space. Overall very amazing on every aspect. They won't let you down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OscarG,
      Wow! Thank you for sharing your awesome feedback about our Sony WH1000XM4 headphone. We are very happy that you are pleased with the audio quality and noise canceling capability of the headphone. Thank you for trusting Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good upgrade!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphone, upgraded from the XM2s. While it isn't a huge gain, I had a gift card so I used it to upgrade and it was worth it. These fit a lot nicer and sound a little better, and I think the ANC is better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gokujou,

      Awesome! Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head phones are excellent, great sound. Would buy another if needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Netgear!
      Thank you for your feedback. We are really happy to hear you’re enjoying the sound quality of the WH-1000XM4 headphones.

      Thanks for choosing Sony. We look forward to serving you again in the future!
      Warm regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Good but bit pricey!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product! Still learning all these headphones can do! My recent flight to LA was a good test for this product and it did well! The noise canceling, ambient noise features and fasforward/rewind/pause features worked very good, love the mid night blue color! The wireless and bluetooth capabilities were good, paired fairly quick with my phone, TV, AV receiver and laptop. Not sure if it's needed or not but the app for these headphones helped me out, so I'd suggest downloading and using the app for these headphonesl!! Too early yet to give 5 stars, so far so good! I need to see how durable this product will be over time before giving 5 stars! Bit pricey though but thanks for BB gift card, previous BB credit on acct and Christmas gift card from coworker, I was able to afford these headphones, don't think I would have purchased them had that not been the case! So far however, this product is good and I would recommend them if you can afford them but if not, try and wait til they go on sale!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamie! Awesome purchase! We are so glad to hear that you are happy with the noise canceling and features of your new WH-1000XM4! We are looking forward to your future input regarding your WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosign Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These may be the perfect headphones for you, they are almost perfect for me. I am coming from a wired pair of sennheiser headphones that cost over 4 times the price of these, and surprisingly these headphones exceeded my expectations in both sound quality and build quality. Here’s My small list of things I think you should consider 1.) The fit. I’d recommend trying them on In store before purchasing, for me the ear cups are a little to shallow to wear for longer than an hour comfortably. 2.) the bass, I might be nitpicking but in my opinion this bass just sounds too muddy, regardless of how I change it in the app. Don’t mistake what I consider “shortcomings” as a detractor, they are highly rated for a reason and overall I was impressed, and I believe most people wouldn’t notice the annoyances I did, and will be satisfied with the positive things like the amazing noise canceling, ambient sound that can be triggered by placing a hand on a ear cup, connecting to 2 devices, the option for auxiliary (încluded) , and I got 20hrs with noise cancellation on a charge and actually 32hrs without noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      We're glad that you like the noise canceling/ambient sound function, multipoint function, and battery life of the headphones. Your feedback about the design and bass quality is greatly appreciated.

      We hope you continue to enjoy the amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling headphones. very comfortable and many settings to choose from. nice design. battery life lasts forever wish they were waterproof.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn,

      Thank you so much for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!

      -Carl Sony_US