Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great pair of headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this pair of headphones! I've been eyeing it since last year and finally decided to purchase a month ago since it was on sale. It's my first pair of noise-cancelling headphones, and I was definitely impressed by this feature. Sound quality is great, and I find it's pretty user friendly. As someone who wears glasses, I found it was comfortable to wear and didn't make my glasses dig into my head, which a previous headset of mine did. Can't wait to continue using it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaangelaO,
You made the right choice! We're glad to that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Weight
Amazing headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of use and the weight are amazing. The touch to talk is a game changer and the battery lasts so long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willian, thank you for your feedback! We are very glad to hear that you're enjoying the ease of use, lightweight design and battery life of our headphones. The touch sensor feature indeed makes conversations effortless.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Great to take on loud planes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wurz, Thank you for this detailed review of the WH-1000XM4! Good to know you're enjoying the overall features and improvements of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great noise cancelling headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise-cancelling ability! We travel internationally and the ability to cancel the loud airplane noise while watching a movie or completing a video course is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Echofan,
We are so glad the WH-1000XM4s have become your go-to travel companion for those international flights! To get even better results in the air, don't forget to use the "Atmospheric Pressure Optimizing" feature in the Sony Headphones Connect app, which adjusts the noise canceling specifically for high-altitude cabin pressure.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great sound, comfortable, ambient sound miss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound clear, crisp and decently balanced. I have an average sized headand they fit comfortably while still holding secure. Transparently mode not all that great especially compared to the airpods pro 2. Great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaP,
Thank you for choosing Sony!
We're delighted to hear that you find the sound clear, crisp, and decently balanced, and that they fit comfortably and securely on your head. It's also truly wonderful to know you're experiencing great noise canceling with them. Thank you for sharing your feedback on the WH-1000XM4 Transparency Mode. We greatly appreciate your insights, as they play a crucial role in our ongoing efforts to enhance our products.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Almost perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These may be the perfect headphones for you, they are almost perfect for me. I am coming from a wired pair of sennheiser headphones that cost over 4 times the price of these, and surprisingly these headphones exceeded my expectations in both sound quality and build quality. Here’s My small list of things I think you should consider 1.) The fit. I’d recommend trying them on In store before purchasing, for me the ear cups are a little to shallow to wear for longer than an hour comfortably. 2.) the bass, I might be nitpicking but in my opinion this bass just sounds too muddy, regardless of how I change it in the app. Don’t mistake what I consider “shortcomings” as a detractor, they are highly rated for a reason and overall I was impressed, and I believe most people wouldn’t notice the annoyances I did, and will be satisfied with the positive things like the amazing noise canceling, ambient sound that can be triggered by placing a hand on a ear cup, connecting to 2 devices, the option for auxiliary (încluded) , and I got 20hrs with noise cancellation on a charge and actually 32hrs without noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the noise canceling/ambient sound function, multipoint function, and battery life of the headphones. Your feedback about the design and bass quality is greatly appreciated.
We hope you continue to enjoy the amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounds, nice base, holds well on head when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankR,
We couldn't be happier to hear that you are enjoying the great sound and nice bass from your Sony WH-1000XM4 headphones, and that they hold well on your head even when you are working out!
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Recommend to everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my girlfriend and she absolutely loves it. She's been raving about the noise cancelling, especially when I'm playing games with my friends because I'm quite literally screaming. She uses it to dance and workout too and they fit perfectly and don't fall out even when she's moving around a lot. Looked up reviews comparing this model to the XM5 and didn't see much of a difference. She just liked the design of the XM4 more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipT,
Amazing! We're glad that your girlfriend is enjoying the noise canceling function, fit, and design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony wireless headphones better than previous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound is exceptional. Connects quickly to my desktop. Only downside is not having volume controls even though the temporary sound reduction is a nice feature. Fit around the ears is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nman, Awesome! Thank you so much for choosing Sony! Please see our article links on how to use the touch control features of your WH-1000XM4
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
I hope this helps!
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
In love with these headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful pair of headphones in design and sound quality. I absolutely love these and it’s noise canceling especially for painting or studying. If my current ones broke I would definitely buy them again despite the price. The battery life is excellent as well. I always forget to charge my devices and then only realize until they are at a low percentage but with these, they last me so long without charging them. I’d say about 2-3 days of use for about 4 hours each day which is how I use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalM,
Thank you for the 5-star rating and we're glad to hear that you love the sound quality, battery performance and industry leading noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Price
Good but bit pricey!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product! Still learning all these headphones can do! My recent flight to LA was a good test for this product and it did well! The noise canceling, ambient noise features and fasforward/rewind/pause features worked very good, love the mid night blue color! The wireless and bluetooth capabilities were good, paired fairly quick with my phone, TV, AV receiver and laptop. Not sure if it's needed or not but the app for these headphones helped me out, so I'd suggest downloading and using the app for these headphonesl!! Too early yet to give 5 stars, so far so good! I need to see how durable this product will be over time before giving 5 stars! Bit pricey though but thanks for BB gift card, previous BB credit on acct and Christmas gift card from coworker, I was able to afford these headphones, don't think I would have purchased them had that not been the case! So far however, this product is good and I would recommend them if you can afford them but if not, try and wait til they go on sale!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamie! Awesome purchase! We are so glad to hear that you are happy with the noise canceling and features of your new WH-1000XM4! We are looking forward to your future input regarding your WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosign Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Good Sound and ANC, bad Mic, Issues after long use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good: Audio quality is great for music Noise Cancelling is pretty decent Battery life is amazing Comfy Good build quality Bad: Requires mobile app to adjust settings Mic is useless, very bad quality When using mic, HD audio is turned off Unable to connect to multiple devices (gimmicky) - IE unable to connect to two computers, device states it can connect to two devices at once but does not state that one device must be a mobile device Static on right ear after after long usage
No, I would not recommend this to a friend - Pros mentioned:ComfortCons mentioned:Touch controls
wonderful, perfect, amazing, etc etc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for two things when purchasing these headphones: comfort for my large head and excellent ANC to spare me the sound of my sisters when they're on discord voice chat nearby. I've tried a handful of other sets of headphones that have managed one of the two requirements, but never both. The Sony's manage both and have great sound to my untrained ears. The only ding I'd give them is the touch controls in general, but I tend to use these with my laptop and control most aspects with that rather than the headphones. Still 5 stars because I wasn't planning to toy with touch controls much anyway and the thing that matters (ANC) has a physical button.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beck,
We appreciate the positive feedback regarding the smart features and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Screw Amazon go to Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best option out there. Price point seems high. Overall worth the cost though. Listed for $349 I waited and thought about the purchase. They went on sale to $278. Glad I waited but after buying them. I would still pay $349. I initially tried them on at the store 2 months before purchase. The noise cancelling alone is worth it. If you're hesitant don't worry about it. Best buy has an amazing return policy. I've listened to these things for days without charging. They hold a charge in my experience longer than advertised. Charge time is super quick as well. Comes with a great carry case as well. Pro tips watch the how to videos to learn how to use them properly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bezoisatool,
We appreciate the 5-star rating and we are glad the overall quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound especially using Sony's in app equalizer. Very comfortable and also has terrific noise cancelling. This headset has great battey life and accurate touch controls as well. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goretex,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Get them now!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Use them specifically on long flights and it cuts down the aircraft noise a good deal. They’re comfy and look great! Also amazing sound and you’re able to modify your sound settings. They do get hot tho!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aries4790, Awesome! We are delighted to learn that you are pleased with the comfortable fit and stylish design of your WH-1000XM4 headphones. It's wonderful to hear that they provided exceptional sound quality and customizable settings, making your long flights enjoyable. Thank you for your recommendation and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work very well, I love them! Noise cancelling is also pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PintuG!
Thanks for taking the time to leave a review. It is fantastic to know that you love your WH-1000XM4!
We appreciate you sharing how well they are working for you, especially when it comes to blocking out the world around you.
The WH-1000XM4 includes Speak-to-Chat, which automatically pauses your music when you start a conversation, and Multipoint connection, allowing you to pair with two Bluetooth devices at once for easy switching.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Bass, Comfort, Sound quality
Smooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesone head phones comfortable really nice base is perfect and quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryB,
Perfect! We are truly happy that you are satisfied with the audio quality and comfortable design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Perfection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones. very comfortable and many settings to choose from. nice design. battery life lasts forever wish they were waterproof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn,
Thank you so much for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
-Carl
- Pros mentioned:Sound quality, Weight
Loved the headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony XM4 headphones are amazing! They're lightweight and compact, making them perfect for travel. The noise cancellation is fantastic, and I love how easy it is to control the volume and answer calls with just a simple touch on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tejaswi, Awesome! We're glad you like the lightweight and compact design, portability, fantastic noise canceling, and ease of use of your Sony WH1000XM4. Thanks for choosing Sony! -Sam