Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$259.99
Save $20
Comp. Value: $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12522 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 12,522 reviews
  • Rated 5 out of 5 stars

    Best bass and comfortable

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best bass of all the comparable headphones on the market. Very comfortable to wear and good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pasdormi, Good to hear that you like the battery life, comfort, and audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound Quality!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! They fit nicely over the ears and are very comfortable, the sound quality is great, and they fold nicely into the carrying case for compact storage, I love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keith, Fantastic! We're thrilled to hear you like the excellent and comfortable fit, great sound quality, and the foldable design for easy storage. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've ever had.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, they are truely noise cancelling. You literally cannot hear anything when you have these on. The sound is outstanding. These are well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, AndrewP!

      We are genuinely delighted to hear that you find your WH-1000XM4 headphones to be excellent!

      It is very rewarding to know that you are experiencing the powerful and effective noise canceling, to the point where you "literally cannot hear anything." We put a great deal of effort into developing this industry-leading Active Noise Cancellation, and we are also glad you find the sound outstanding.

      Thank you for confirming that these headphones are well worth the money and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Get these now

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airpods hurt my ears and I have no luck with them. 2 pairs have failed. These saolbed all the issues when traveling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phil,

      We feel privileged to know that the WH-1000XM4 headphones have provided the perfect solution for your travels. It is wonderful to hear that our design offers the comfort you were looking for and that you can now enjoy your trips with reliable, high-quality audio.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, noise suppression excellent, good battery life. Only small con is the headband, could be a little softer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, MarshallP. We're delighted to hear that you are enjoying the excellent sound quality, noise suppression, and impressive battery life of our product. Your satisfaction is our priority, and we're thrilled that these features are meeting your needs.

      We also appreciate your suggestion regarding the headband's softness. We continuously strive to improve our products based on customer feedback, and your input is invaluable in this process. Rest assured, we will take your suggestion into consideration for future enhancements.

      Thank you for choosing Sony, and we hope you continue to enjoy your experience with our product. If you have any further comments or concerns, please don't hesitate to reach out.

      Gus Sony_US

  • Rated 5 out of 5 stars

    Outstanding high end wireless headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding audio (compared to many other higher end wireless headphones), strong noise cancelling, easy to pair and very easy to use controls when on the ear. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Polarcap, That's wonderful to hear! We're thrilled that you're enjoying your WH-1000XM4. Thank you for choosing Sony! Enjoy your experience! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great cans!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones. The blue ones are beauties too. Comfortable, easy to use, great sound and the noise canceling is soooo sweet. I just took a flight and now I gotta buy a pair for my wife. You can listen at low volume during a flight and not miss a thing. I almost went with the Bose QC II but I’m really glad I didn’t. Everyone says they’re more comfortable, but I’ve got a pretty big melon and I can rock these for 4-5hours while studying no problem. Just get them. Only con is they drop the Bluetooth every now and then. Whatever, takes 10 seconds to reconnect and get back on my way and it’s not often enough to really bother me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ear buds but these Sony over the ear are much more comfortable for long wearing. Sound quality is very good! Battery life is extremely exceptional!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shopper! Glad to hear that you are happy with the sound quality, battery life and comfort of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Slight improvement over last gen Sony XM3

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC on XM4 seems to be slightly improved over XM3, especially in the bass region. Otherwise nearly identical to XM3 in sound, fit & finish, and tech- which is a good thing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert,

      We're glad that you like the upgrades we made on these headphones particularly the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    beautiful design and premium sound

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking headphones. Online they look more pinkish, and I really didn't want that. But in person its a much more premium stone grey collor with nice gold accents. It looks less feminine in person than it does online. Probably the best noise cancelling. I can't hear a thing and the multidevice connect is nice because i can have both of my pcs connected to the headphones at the same time. Sony's app is really helpful too as you can have every device there so you can quickly jump to all of them when you need to. The battey life though is the best, especially since i am always forgetting to charge up my stuff i don't have to worry with these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate,

      Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    MX4 review

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall, noise canceling is on point, and perfect for use at the gym, studying, quiet time, jamming music, and even having on while trying to listen to outside noise using ambient mode. The color was even better in person, and the packaging was great. Can't wait to see the XM6

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OscarM,

      Thank you for choosing Sony!

      It's a true pleasure to hear that you're enjoying your WH-1000XM4 headphones! We're happy to know that the noise canceling is on point for you, making them perfect for the gym, studying, or just enjoying some quiet time. It's also great to hear that you're making use of the ambient mode and that you like the color and packaging. Thanks for sharing your experience—and we’re just as excited as you are for what’s next with the WH1000XM6.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good for the plane

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these when I knew I was going to fly overseas, pretty good noise cancellation, could be a little louder but still loud enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisS,
      Thank you for your feedback! We are thrilled to hear that the WH-1000XM4 helped make your overseas trip better with their noise cancellation.

      These headphones are designed to deliver exceptional sound quality, long battery life and smart features like Adaptive Sound Control that adjusts to your environment.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones that provide good sound. The charge time is quick and the comfort is really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JustinH,

      Thank you for choosing Sony!

      We're glad to hear you are enjoying the excellent sound quality, quick charging time, and superior comfort. The WH-1000XM4 is designed to deliver an outstanding audio experience, seamlessly integrating ultimate convenience and comfort. We are confident that you will continue to appreciate these features.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, battery life, and noise cancelling. This is my second pair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Buy

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones back in March, and they are amazing. The sound quality is clear and high quality; very well balanced headphones so far. Wearing them for an extended time is not much of a problem when it comes to comfort. The noise canceling feature is great for being in your own little world while listening to audio. This is also an amazing alternative to the more expensive, higher end headphones out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Calvin,

      You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Really good but can do without the touch buttons.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, love the fact it uses USB C like all my other devices and allows wired audio cable for my desktop that doesn't have Bluetooth. Noise cancelation and battery is pretty impressive. Can do without the touch buttons, the slightest bump pauses, skips... the music/Video.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Allen808, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback as this can help improve our products in the future. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Great sound with lots of options in the app. Very comfortable to wear for long periods of time. And the battery life is phenomenal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiogeek, Thank you for the amazing review! Good to know you like the great sound quality, app customization, comfortable fit, and long-lasting battery life of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great on the airplane

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for long distance flights and they did not disappoint. Great noise cancellation to block out engine hum and surrounding people. Was helpful for reducing the sound of a crying baby. Also produced good sound quality for airline movies. I still like to use the cable to be able to connect without WiFi and it worked great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MRoath,

      We're so happy to hear your WH-1000XM4 headphones were a hit on your long flights! It's fantastic that our noise cancellation effectively blocked out the external noises – that's exactly what we designed them for. We're also thrilled you enjoyed the great sound quality for your in-flight movies and found the wired connection convenient.

      Thanks for choosing Sony and sharing your positive experience. We hope your headphones continue to make all your travels more enjoyable!

      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Excellent quality, ideal for travellers

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, these have amazing sound quality! I tested them side by side with the XM5s and honestly I prefer these, for sound quality. The noise cancellation is good, maybe not as good as the XM5s but still much better than my in-ear buds-live. I used them for about 5-6 hours at airports and on planes and they handled airport and plane noises well, with a brief loss of cancellation during plane landings, so no big deal. The battery stayed almost fully charged too, so these guys are no joke, unbeatable for frequent flyers!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClayT, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the sound quality of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are definitely the best headphones I have owned. They are comfortable and sound amazing. The noise canceling is my favorite especially when I’m playing a game so a can fully concentrate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jawsh,

      That's wonderful news! We are thrilled to learn that you are pleased with the comfortable fit, outstanding sound quality, and remarkable noise canceling capabilities of your WH-1000XM4. Thank you for your perfect star rating and for choosing Sony, the best brand!

      Best regards,
      Romeo Sony_US