Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic quality all around! Sound connectivity and comfort are all A+++++ Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB! Thank you for the 5-star rating! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life, Sound quality
Verified Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good touch functions, comfortable, durable, and good battery life. The sound quality is good too. But most importantly, yes you can jack up the bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Verified,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A whole world of playback sound and well cushioned earcups.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeG,
That's fantastic to hear! We're so glad you're enjoying your Soy WH-1000XM4 headphones. We designed them to deliver a truly immersive audio experience, and we put a lot of work into the sound quality and noise cancellation so you can get lost in your music
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Amazing headphones for remote working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only noise cancelling headset I have that does not hurt my ear when wearing for a long time. All my other headset started to hurt my ear due to my glasses. The sound quality is as good as it gets, and mostly due to the limits on the bluetooth bandwidth. I haven't got a chance to try the lossless streaming, but I doubt the current streaming protocol would suggest the bit rate for a true lossless CD.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chennix, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Great headphones! Just one problem..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are of superior build quality. There is an issue that arises with extended use, or more specifically, extended use with too much pressure on the earcups. Earwax manages to penetrate all the way to the active noise cancellation chip, leading to an incredibly loud, annoying, and seemingly never-ending high pitched ring. The problem can be solved by taking apart the headset but it’s inconvenient. Apart from that, the ANC and audio quality are everything you could expect at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
Thanks for taking the time to share such a detailed and thoughtful review of your WH-1000XM4 headphones. We're very happy to hear that you appreciate the superior build quality, audio performance, and noise cancellation.
We are sorry to hear about the specific issue you've experienced with the high-pitched ringing. We understand how frustrating and inconvenient this can be, and we truly appreciate you providing such a detailed description of the problem's cause. We do not recommend that customers take apart their headphones, as this can cause further damage and may void the warranty.
This type of issue can sometimes be caused by moisture or debris affecting the internal microphones used for noise cancellation. For an official solution, we recommend contacting our support team directly. They can provide you with the proper servicing options to ensure your headphones are restored to full performance while maintaining their integrity. This is the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Best Decision Ever !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise canceling and the sound quality! I use these at the gym and It helps me get into my zone. Im excited to use these when college classes start, I'll be able to study with no distractions forrealll. They last super long, I use them quite frequently and they don't die fast at all. The tech with swiping on the sides are also super cool and convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amya, we're glad you love the noise canceling feature and sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Very good headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones overall. They sound very good. The noise canceling is also very good. Nice build quality. Great deal at a very good sale price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thanks for the great feedback! We are immensely pleased to hear that you're happy with the sound and the build of your new WH-1000XM4 headphones.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Bass
Decent headphones but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones, good bass and ANC but coming from an airpods user or someone im the apple ecosystem, was a huge downgrade. Not to mention the inability to change settings of the headphones on a mac (main reason why i got it).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Ahmad.
Thanks for the comment; it is really important for us to know the overall experience of all customers, as Sony is always looking forward to improve. We understand the Sony | Sound Connect app is not available on Mac devices, but it can be found on your iPhone on the App Store. Nevertheless, we are glad you are enjoying the ANC, as the WH1000XM4 is known for its outstanding noise-canceling capabilities, which effectively reduce ambient sounds, and its capability to deliver deep and powerful bass, which can be further enhanced using the Bass Boost feature in the Equalizer settings. Thanks for choosing Sony!
-DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Noise cancelling does work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling does work! Battery is great, but I don`t think it lasts for 30h with noise cancelling. It is also very confortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi will, we're glad you like the noise canceling, battery life, and the comfort of our inudstry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! ~Earl
- Pros mentioned:Battery life, Sound quality
The best in its class
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad I purchased this. I was also considering Bose, but these Sony headphones won me over. The battery life is the best out of all the other headphones in its class. I can go 2 days before I need to charge the headphones. For example, I used this headphones for a full day (8 am to 12 midnight) and I still had 70% of battery life left. Also, my next door neighbor was mowing the lawn one day and all I heard was a slight hum of the mower with the noise cancellation on and no music playing & with music playing I did not hear the mower at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the fantastic noise canceling function and long-lasting battery life of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphone. Once I turned off the voice control setting, I was very happy with them. They would pause the music if they detected any talking
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AlexA!
We are so glad to hear that you are very happy with your wh1000xm4! It is great to know that the sound quality is meeting your expectations.
We also appreciate you mentioning the voice control setting. It sounds like you encountered the Speak-to-Chat feature, which is designed to automatically pause music for quick conversations. While many users find it helpful, we understand that it isn't for everyone, and we are glad you were able to easily toggle it off to enjoy your music exactly how you like it.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sleek, robust and awesome where it matters
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this headphone for a while now. It is simply the best for noise canceling and has a sleeker look than even XM5 for me. It is robust and charges very fast and lasts a long time. The multi-device connection is not the best though and sometimes the touch gestures are interpreted in the wrong way. But overall greate product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArunT,
Thank you for sharing your honest review on our Sony WH1000XM4. We're very happy that you appreciate the sleek design, noise canceling capability, fast charging feature and the battery life of your new Sony XM4. Your thoughts are noted and we will forward it to our team to help us improve our future products. About the touch sensor/gesture issue, you may find this link helpful.
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Sony XM4s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned, the battery lasts weeks and fully charges in minutes I’ve had them for over a year now for the gym and they’re still like new
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Wowza!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a Christmas gift for our 16 year old son. He actually asked for a different brand that was cheaper, but they didn’t have them in stock. These were a step up and we got a "No way! These are the best! I never thought I would get these! These are awesome! Thanks mom, thanks dad!" I would say we made a good choice. I'll have to admit...they are pretty sweet, from the comfortable ear pads to the noise cancelling to the fantastic sound to the capabilities of answering your phone. Great product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SODkennels,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony WH-1000XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony WH-1000XM4 headphones, and they have exceeded all my expectations. Overall sound quality is awesome, they drown out noise really well and I love that there’s an app where you can I have seen these go on sale from time to time, but I couldn’t wait, They last extremely long without me having to charge frequently which is a big plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeteranGamerX, we're glad you are enjoying the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Pretty nice and cute headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good for noise canceling. They have 4 different options to choose from if you don't want to use noise canceling. Sometimes they randomly disconnect when I am using it but happens very rarely. The battery life is pretty long and it charges pretty quickly (about an hour for a full battery). It used to turn off by itself when left on and unused but now it doesn't do that so just remember to always turn them off when it's not being used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevoraJ, We're glad that you like the noise canceling function and battery life. We're sorry if they randomly disconnect. Please ensure to have the software updated for optimum performance. We also recommend to reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Premium experience for budget ballers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely the best pair of headphones I've ever owned... bought them on sale they were so cheap i almost didn't believe it. Probably not worth full price though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Zephyr!
We are absolutely delighted to hear that the WH-1000XM4 is absolutely the best pair of headphones you've ever owned! That is high praise for their industry-leading sound and noise cancellation.
We are glad you were able to purchase them on sale and get such a great deal.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Nice headset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good. The charge lasts for over 8 hours. Very comfortable on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pras! Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones that provide good sound. The charge time is quick and the comfort is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JustinH,
Thank you for choosing Sony!
We're glad to hear you are enjoying the excellent sound quality, quick charging time, and superior comfort. The WH-1000XM4 is designed to deliver an outstanding audio experience, seamlessly integrating ultimate convenience and comfort. We are confident that you will continue to appreciate these features.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best over ear headphones I’ve tried
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely my fave over ear headphones. It’s so comfortable to use for long periods of time. The sound quality is amazing. The controls are 50/50, the volume is controlled my sliding your finger up or down and waiting to see if you did it correctly, which I don’t like. But there are actual buttons to turn it on or off as well as to toggle between ambient sound off and on or noise cancellation on. It also connects to 2 devices at the same time allowing you to switch between devices without reconnecting Bluetooth each time. One thing I found annoying is if you accidentally brush your arm or whatever against the volume side earmuff, you’ll trigger its action by lowering or raising its volume. Also the noise cancellation is just ok, it could be better but it’s still really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rinaz808, we're glad you like the comfort and the sound quality of our product. We're sorry to hear that you have an issue with the touch sensor of your SONY unit. You may find this link helpful in your issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl