Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best noise cancelling and bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! I had the previous version for a few years until they broke, so when I got these I was hoping they would live up to the XM3s. And they do! The noise cancelling is elite and blocks out almost all ambient noise. The sound is clear and the bass is the best sounding I've heard in headphones. The quality of the construction is great and they're comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigStan,
We regret to hear about what happened to your previous headphones. We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great noise canceling and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been great, the battery life can last me all week before having to charge them. The noise canceling is amazing, and the ambient mode is great as sometimes I'd like to be able to hear my surroundings when listening to my music. I'd recommend these to anybody and think it was a worth while purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluenino1, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long lasting, comfortable and great noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1234, We are so glad to hear that you are happy with the battery life, comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Blocks surrounding noise for great sound. Feels comfortable for long period of time and holds charge well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vane, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the incredible sound quality, fantastic noise canceling function, comfortable fit, and long-lasting battery life of our newest industry-leading Noise Canceling headphones, WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
Fantastic Sound Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something you need to understand going into the prospect of buying active noise cancelling headphones is that no review — not mine, not anybody else's — is a substitute for putting on a pair and trying them for yourself. That said, I absolutely love my Sony WH-1000XM4 headphones, and wouldn't trade them for anything. It's perfectly possible to use these with no sound cancelling whatsoever, and they're fine for that, I suppose, but they really come into their own when you use them as they were meant to be used. Also, like some other manufacturers' offerings, these are intended to be used with an app installed either on a smartphone or a tablet, because in order to have full access to the range of capabilities they're capable of, you need the app. However, whether you have an Android-based phone or an iPhone, or you have an iPad or an Android-based tablet, you're good to go. Sony has made their app available on both platforms. So, if you're anathema to having or using a smartphone or tablet, then look at a much more basic model, whether from Sony or anyone else. That said, these units are INCREDIBLE at nulling out background sound. In fact, they are built to be able to identify and selectively cancel out different kinds of sound. This can mean something like train and subway noise, motor noise, and a whole range of other things. They can filter out — or not filter out — human voice. In fact, they can selectively not filter human voice yet filter out much of the rest of the spectrum, letting you have a very comfortable conversation with someone without having to take them off and put them back on again. The app, used in conjunction with a tablet or smartphone, can be set up to know if you're at home, if you're out at some specific location, or if you're on the move, and function accordingly. Riding your bike? Going for a walk? Well, perhaps you shouldn't mute out all vehicle noise for safety reasons, and these headphones allow for all those sort of possibilities. So yes, these are not cheap headphones by any means, but for what they do and how well they do it, they're worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SciFiSurfer,
Awesome! We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Better than Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio even compares to Airpods Max IMHO. Feels light on the head but yet so intuitive with the controls. Freaking long battery!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, We are glad to hear that. You chose the best brand! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase. Vincent
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite being out for a number of years now they still sound amazing. I was debating between the XM5s and these and these were more comfortable and felt slimmer. I have really enjoyed these anywhere I go including the plane where it blocks out all sound except announcements. Overall I highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WalkerC,
Wow! Hearing that kind of compliment is awesome! Thank you for sharing your feedback and we are truly grateful having you as our customer and enjoying the amazing sound quality and design of our SONY WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
Loved these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my wife before a long international flight. She loved them during the flight and has used them constantly since. These are the only active noise cancelling headphones that she can tolerate. They are incredibly comfortable and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonG, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
High Quality Features Delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones really do live up to the hype of other online reviews and customer feedback I reviewed prior to my purchase. Crisp clear sound with enough base to enjoy the songs but not so much that it drowns out the rest of the range. Noise cancelling is perfect for noisy rooms and can be used with variable ambient noise settings. The app is easy to master and it maximizes the headphone's features. The touch control on the headphone ear piece is sensitive and instinctively programmed. Within the headphone price point they are competitively priced, but I am glad I picked them up during the black Friday sales.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyK, awesome! We're happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl
Rocking with comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went on a search for headphones with good sound quality, solid active noise canceling at a price point that made sense. These fit the bills and are overall comfortable while wearing my prescription glasses all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SabrinaS,
Thanks for the review! It’s great to hear that our product has effectively met your needs. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
most comfortable headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love my headphones! they are the most comfortable pair i’ve owned and they look aesthetic. i use them everyday on my commutes to work and the noise cancelling feature works great to block the sound of trains. very satisfied with my purchase!!! highly recommend and worth every buck.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaR, We are thrilled to hear that your new Sony WH1000XM4 wireless headphones are the most comfortable pair you’ve owned and you are using them everyday on your commutes to work. Thank you for your purchase. Enjoy! Vincent
Wonderful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and the sound quality is amazing! The battery life is great and they were simple to connect. I loved them so much I got my husband a pair for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaD, Thank you for your positive review of the WH1000XM4! We're thrilled to hear that you find them comfortable and are impressed with the sound quality. It's great to know that the battery life meets your expectations and that the connection process was straightforward. We're delighted that you loved them so much that you decided to gift a pair to your husband for Christmas. Thanks for choosing Sony! -Sam
Sony Works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounds, nice base, holds well on head when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankR,
We couldn't be happier to hear that you are enjoying the great sound and nice bass from your Sony WH-1000XM4 headphones, and that they hold well on your head even when you are working out!
Thank you for trusting Sony.
Regards,
Dominick
Excellent noise cancelling and stable bluetooth
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During work-from-home, I used to use Apple AirPods Pro, because of noise canceling function. However, AirPods Pro sometimes disconnects while a meeting that I struggled with. Sony WH-100MX4 has a better noise cancelling and over-the-ear style that doesn't harm to my ear, so I could use it for a long time in a day. In addition, Bluetooth connection to my mac is very stable. I never encounter unknown-disconnection. Overall, I'm very happy to use this product and keep use it while a meeting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyer, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of Sony headphones. Very good to listen casually. I do workout in these from time to time and they are still holding up. Just gotta make sure to wipe it down since it can get very sweaty and wet. I guess if you want it to last longer then i recommend not working out in them. The cups themselves are very very soft and comfortable. I know that when getting helix piercings you shouldnt wear over-the-ears headphone, but i still wore these a week after I got my helix, I cant go without music in public and i hate playing music thru my phone speakers. It didnt irritate my piercings for at least 2-3 hours, which im surprised because my hyperx headphones hurts but these dont.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaiYee, Fantastic! We're thrilled to hear that you find these headphones comfortable and suitable for casual listening, even with helix piercings. Your advice on wiping them down after workouts to maintain their longevity is very practical. While these headphones are not specifically designed for intense physical activities, it's good to know they are holding up well for you. We appreciate your feedback and are glad you are enjoying your music experience. Thank you so much for sharing your detailed review of the WH-1000XM4 and for choosing Sony! - Romeo
Worth it on sale
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and comfortable..excellent sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PixelatedViews,
Very nice! We're happy to hear that you like the sound quality, comfortable and light weight design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can wear these for hours. The noise canceling on the is amazing. By far the best headphones ive ever purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DarrylM,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, durable battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!
Thanks for choosing Sony, have an amazing day!
-DiegoV
A good buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an audiophile, but I wanted a top-ranked set of wireless headphone, and this one sounds pretty good to me. It does a pretty good job of sealing off outside sound even without the noise cancelling on, and with it on it's pretty amazing. This headphone is also rests on the head quite comfortably. I haven't had it on for extended periods, so I can't yet attest to its comfort for a long a flight or a long winter's night, but so far, so good. I do recommend them, especially if you get them on sale as I did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Safari10,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Buy it- it's good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked super well and I am satisfied. Would recommend this to someone looking for a great quality, over-ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ViaC,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones for Blue Aficionados
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that they are blue. Sound good too! The battery life is also incredible. But most importantly, they are blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, ijustwant400dollars,
Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you are enjoying your Sony Headphones! With up to 30-hour battery life, you are not going to worry about charging them so often, and the most important thing, they come in a variety of colors, and blue is one of those!
Thanks for choosing Sony, have an excellent day!
-DiegoV