Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Sony head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them I run and it fits perfect over my ears and I sweat a lot still I feel great when I use them 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeF!
Thank you so much for sharing your feedback! We are really happy to hear that your WH-1000XM4 headphones fit perfectly and make your runs more enjoyable.
These headphones are designed with comfort in mind, have industry-leading noise cancellation, and offer long battery life, so you can focus on your workout without any worries.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Much potential, falls short in a vital area for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headset to replace a comparable one from another brand (quality problems IMMEDIATELY after the warranty expired). Was actually looking for the 1000XM3, but seeing that this newer model was the same price made for an obvious decision to go with the newer headset. My use case may be much different than most. I live in an OLD, small apartment: the HVAC is located in a cabinet w/slatted door in my living room. This means that when I have the heat or A/C on, it is very loud and thus makes watching TV very challenging. So my main usage of this headset is for watching TV. Well, I've encountered some problems here: for one, when the headset connects to my TV (Samsung 6-series w/BT) the sound is choppy. The TV is about 7-8 feet straight ahead of me, so range & interference shouldn't be a factor - it wasn't with my other-brand headset. The only way I am able to overcome this is to ALSO connect the headset to the Sony Headset App on my smartphone, whereupon the sound stabilizes. So it's disappointing that I must employ my smartphone as a middleman to use this headset with my TV. This would be excusable if not for the other, more frustrating issue: sound sync. We've heard it before, about wireless headsets used with videos: the audio is a fraction of a second "off" and does not match what you're seeing. It does not happen EVERY time, but does occur most times, maybe 1 in 4 uses the audio is actually in sync with the video. This seems like something that can/should be resolvable with a software or firmware update. And I hope it comes soon: b/c the potential of this headset is so high and as a result I can't bring myself to return it. The sound quality is top notch - not just for wireless, but for ANY type of headset. The noise cancellation is excellent, so when my a/c is on I don't hear it at all and get beautiful & uninterrupted sound while watching television. The headset is extremely comfortable and relatively light, making it easy to ignore the fact that I'm wearing it. Touch controls work very well, and I particularly like the ambient control where cupping your hands over the outside of the ears quickly allows outside sounds in. If the headset was being used only for music listening, it'd be a 5-star rating without question, and I'm sure many feel that way. But the audio sync with video is a big problem which, again, I hope Sony will resolve soon with ne firmware.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TUBuckeye29, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad to hear you appreciate the sound quality, noise canceling feature, comfortable and lightweight design, very responsive touch control, and ambient sound control feature of the headphones, we regret to know that you're having a Bluetooth connectivity issues and audio delay issues with the unit.
To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection” using the headphones connect app. Once you've set the Bluetooth Connection Mode to “Priority on stable connection" then there is no need for the smartphone to be connected to the headphones anymore.
With regards to the audio delay, these headphones supports Bluetooth version 5.0 which effectively generates higher quality audio with shorter delay times. However, The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
We take into consideration all feedback to improve the performance and quality of our products.
Hope this helps! Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Sony Noise Cancelling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones have quickly become a favorite of mine. The battery life is impressive, often lasting longer than I'd expect, and the noise-cancelling functionality is top-notch, really letting me immerse myself in my music or podcasts. However, there are a couple of gripes. The built-in Alexa support can be hit or miss, and the mobile app isn't the most user-friendly. Additionally, the adaptive noise-cancelling feature isn't really my cup of tea. Still, overall, these headphones deliver where it counts.
I would recommend this to a friend - Pros mentioned:Sound quality
best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.are one of the best headphones iv worn and fit great. they fit over ear perfectly and dont slide off like some others when doing stff. the audio itself is some of the best coming from headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clos, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Glad to know you like the amazing audio and exceptional comfort these headphones deliver. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Light weight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just a great headphone of great quality. I love the fact of noise canceling. Not heavy at all and the best comes with the bag to keep it safe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraA, Thank you for your review on the WH1000XM4! They're indeed known for their excellent noise-cancellation capabilities, comfort due to their lightweight design, and the convenient carrying case. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Sony WH-1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me this sonny headphones have the best of the best (voice cancelling, sound quality, design, the app top 5, weight) i really recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giogamer,
We're thrilled that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite being out for a number of years now they still sound amazing. I was debating between the XM5s and these and these were more comfortable and felt slimmer. I have really enjoyed these anywhere I go including the plane where it blocks out all sound except announcements. Overall I highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WalkerC,
Wow! Hearing that kind of compliment is awesome! Thank you for sharing your feedback and we are truly grateful having you as our customer and enjoying the amazing sound quality and design of our SONY WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Battery life, Sound quality
As outstanding as people say
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This must be my 6th set of headphones. All of the others were name brand; none of them holds a candle to the Sony's. The noise cancellation is perfect; if you need to hear the person next to you, you just put your hand over the right phone and you hear them clearly. The musical sounds are bright and clear; it's the best stereo separation I have ever had. Very long battery life. I have used these headphones more in the last month that several others in a year. I cannot recommend these highly enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry,
We appreciate the positive feedback and we are glad you like the noise canceling, battery performance of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, they close up nice to put away, Audio is amazing, don’t fall off my head while running. Highly recommendd
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing,
We're so glad to hear that you’re loving your WH-1000XM4 headphones! It's great to know they fit well and deliver amazing audio, even while running. Thanks for the recommendation!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Connect easily with my iPhone and the sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TheresaB,
Thank you for choosing Sony!
We're immensely pleased to hear you're enjoying your WH-1000XM4 headphones. It's great to know that the easy connection with your iPhone and the exceptional sound quality have enhanced your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Talk bout noise cancellation! Not only do I use these bad boys to hit the gym so I can stay focused we let my daughter wear them as ear muffs for her first hockey game because she sensitive to loud noise an she had no problem. Super comfy an just a nice style
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreveirD,
Thank you so much for your valuable feedback! We're really glad that you are enjoying your WH1000XM4 headphones especially while working out at the gym. It's also nice to hear that the headphones were a big help for your daughter's first hockey game. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
I like them. I think you will like them too.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no idea that wireless headphones could sound so good. Decent bass reponse. In addition the noise cancellation is excellent. I am in my own world with these on. No planes flying overhead, noise from fans, TV's blaring in the background and loud people. I have connected the headphones to my iPhone, MacBook, Google Chromecast, Two smart TV's and even my Desktop computer. The two device capablitiy is convenient and the phone conversations sound pretty good for both parties. The battery life is really good and charging is pretty fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie,
We're thrilled to hear that you are enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean sound quality, biege was the only color left but besides the color by far the best headphones i have had, with a ton of fancy tricks
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome review, TomA!
We are thrilled to hear that these are by far the best headphones you’ve ever had! It’s great that the "fancy tricks" and clean sound quality of the wh1000xm4 won you over, even if beige wasn't your first choice—it’s definitely a classic look that stands the test of time.
We hope you continue to discover even more features that make your listening experience great. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:BassCons mentioned:Touch controls
Great sound, annoying features
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.(1) The noise cancellation is great when playing music/video but when only using the noise cancellation I can still hear people speaking, it's kinda annoying. (2) The low-end frequencies are great. I do music production in these using FL Studio and Pro Tool and they perform great, better than my Beats Studio 2. (3) The Talk-to-Chat feature is annoying. I usually turn it off b/c the headphones will pick up on me singing or laughing at a movie and switch me to hearing everything around me. (4) The touch volume is annoying it doesn't allow you to slide your finger from low to max volume, instead you have to do a series of quick swipes to change the volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cwilson,
We're glad that you like the sound quality of the headphones. Your feedback about the Speak-to-Chat, touch controls, and noise canceling function is greatly appreciated.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
To change the volume continuously: Swipe up or down and hold. Release at the desired volume level.
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Buy immediately
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen. Go out and purchase. You won’t regret. Love these headphones!! Best sound quality. Best connectivity. Everyone should own a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaB, Your enthusiasm is infectious. The Sony WH-1000XM4 headphones seem like a must-have with that sound quality and connectivity. Thanks for the recommendation and for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
My Bluetooth Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good bass, easy to connect, they fit perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, wow! We're glad you like the ease of use, sound quality and fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great noise canceling and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been great, the battery life can last me all week before having to charge them. The noise canceling is amazing, and the ambient mode is great as sometimes I'd like to be able to hear my surroundings when listening to my music. I'd recommend these to anybody and think it was a worth while purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluenino1, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great comfort, sound, and battery life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I've had three sets of noise cancelling headphones in the last year and wish I would have just gotten these first. I had the 710n, which sounded good but is noticably smaller in the ears, leading to discomfort on long flights. Battery life is epic - easy two full days of use. Sony tends to be a bit bass heavy, but the app allows adjustment to your tastes. Noise cancelling is a big step up from the 710n - easily keeps up with an airplane cabin. Keep an eye out for sales as you can usually get them for $50 off or more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TMex1971, We are happy that you like the sound quantity and battery life of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long lasting, comfortable and great noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1234, We are so glad to hear that you are happy with the battery life, comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset has a long battery life, great sound, and solid build! It is comfortable to wear for hours on end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yugonefishing,
We appreciate the 5-star rating and we're glad you like the battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David