Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Awesome sound but weak build quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Clear, crsip, music with plenty of bass for most types of music. Wouldnt recomended if you only listen to rap. Mostly using it for pop, kpop, jpop, jazz. 80s and 90s. Build quality weak. Made of plastic, not expecting to last more than 2.5 years. Previous sony headphones broke at the swivel by the ear piece. Nice carry case, great battery life, decent noise canceling especially on flights. Slighty pricey, look for a sale and handle the product with care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PopT,
We are sorry to hear about your concern. If your headphones are broken, we recommend contacting our authorized service center for further assist you: https://us.esupport.sony.com/support/s/service?language=en_US. Despite your concern, it's good to know that you like the sound quality of your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Drown out the noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My best friends have this headphones, and i saw them use it during our flight, so that’s what really influenced me to get these. The fact that it was already blocked out any noise just by putting it on, had me really impressed. It took me a little to play around with the settings and whatno, but this was by far one of the best purchases i’ve made!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Janelle,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying your WH1000XM4 headphones! It's wonderful to know that seeing your friends use them during your flight inspired you to make the purchase. We're glad to hear that the noise-canceling feature impressed you right from the start. It’s great that you took the time to explore the settings and discover all that these headphones have to offer. Thank you for sharing your thoughts, and we hope you continue to enjoy your purchase!
Best regards,
-Fred
Great for traveling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone. Much cheaper than my previous BOSE headphones that were much more expensive. These have lasted longer and are doing great, wonderful sound. Easy to use and charge. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH,
We are thrilled to hear that your WH-1000XM4 headphones are earning a 10/10 rating! It is fantastic to know that you are enjoying the wonderful sound quality and finding the battery life and ease of use so reliable. We take great pride in creating products that stand the test of time, so hearing that they have outlasted your previous gear is the best compliment we could receive.
Thank you for choosing Sony.
Regards,
Dominick
Best Noise Canceling headphones on the market!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for a trip recently because the noise of jet engines gives me a terrible headache for days after. I read lots of reviews about the best of the best I decided to buy these when they were on sale for black friday. What an incredible difference they made on my flight! It blocked out all the low end noise and made the flight not only bearable but enjoyable because I could now hear my audiobook to pass the time without it being at max volume! Highly Recommend. I've had other noise canceling headphones from Anker and JBL but they were not even close to the level of cancelation I got from these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrettB, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
SONYXM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound quality and noise cancellation, i would recommend to anyone looking for comfortable and good quality headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleC, we are happy to hear that you like the great sound quality and noise cancellation of the Sony - WH1000XM4. We appreciate that you're recommending our products so others can enjoy them as well! Thank you for trusting Sony. Best regards, - Dominick
Perfect for gym & travel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This products has been great. Highly recommend for gym use. Super comfortable on my ears, I have 7 piercings so they passed the test!! I love them for airport use, no sound leak. The carrying case is super convenient for travel. Would buy these 10 times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineM,
That's wonderful feedback! We are thrilled to hear that you love your WH-1000XM4 headphones for the gym and travel, and that they are comfortable even with your piercings. We're glad the noise cancellation is keeping your listening experience private!
Thanks for choosing Sony.
Best regards,
Eliab
Exceptional
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these primary for air travel. They are phenomenal! It drowns all the annoying sounds. They fold up well and hold a charge exceptionally well. Pairing with two devices is seemless and no issues working with my iPhone/iPad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrekkieTravis,
Perfect! We're happy to hear that you enjoy your air travels using your Sony WH1000XM4 headphones. Your satisfaction with the noise cancellation, foldable features, long battery life, seamless connection, and overall perform of the unit are greatly appreciated. Thanks for choosing Sony! - Kris
Light weight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just a great headphone of great quality. I love the fact of noise canceling. Not heavy at all and the best comes with the bag to keep it safe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraA, Thank you for your review on the WH1000XM4! They're indeed known for their excellent noise-cancellation capabilities, comfort due to their lightweight design, and the convenient carrying case. Thank you for choosing Sony! -Carl
Worth the Hype for Me
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones. Had been eyeing them for awhile, not thinking they were worth the investment, but as soon as I slipped them over my ears, I was hooked. Super comfortable, great sound, and love how much you can customize via the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnesiaB, we're glad you love the WH1000XM4 headphones! Thanks for choosing Sony! ~Earl
I love these!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am ND and my kids are...loud. These are amazing. I absolutely love that I can adjust how much background noise comes through. They are soft and comfortable. One of the best purchases I have made. They are a little pricey - but so worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AmandaR,
It's nice to know that you are very much satisfied with your purchase. We're happy to hear that you are enjoying the noise canceling capability of your Sony XM4 headphone. Thank you for choosing Sony! - Marco
sony headphones wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones are phenomenal. The noise cancellation is outstanding, immersing you in pure audio bliss. The sound quality is excellent, delivering crisp and well-balanced audio across all frequencies. Comfortable to wear and with long battery life, these headphones are a must-have for any audio enthusiast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Thank you for the excellent review! We're so happy to hear you like the top notch noise cancellation, great sound quality, comfortable fit, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Former Bose, new Sony Fan!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the 700 Bose headphones first, and while the sound was 'good', had too many issues with connections and with the Source List in the app not working when I needed it. Switched to the Sony headphones and couldn't be happier!! All my issues with Bose are nonexistent with the MX 4s. Longer battery, better sound (imo), better functionality with the controls since you have twice the surface area to work with... and the cheaper price is the icing on the cake!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dwayne, Glad to hear that you are happy with with the amazing features, battery life and sound quality of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Cool perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool perfect nice no noise working good comfort good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, OlusolaD! We're thrilled to hear you're enjoying the WH-1000XM4 headphones and that you're happy with the sound quality, comfort, and noise cancellation. Your satisfaction means a lot to us—enjoy your listening experience!
Thank you for choosing Sony and for being a valued customer.
Best regards,
Gus
Sony Social Media Team
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones that provide good sound. The charge time is quick and the comfort is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JustinH,
Thank you for choosing Sony!
We're glad to hear you are enjoying the excellent sound quality, quick charging time, and superior comfort. The WH-1000XM4 is designed to deliver an outstanding audio experience, seamlessly integrating ultimate convenience and comfort. We are confident that you will continue to appreciate these features.
Best regards,
-Fred
Love them!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So soft and sound is amazing! Noise canceling is perfect! Wish they were a little more snug. I have a small head and they can be a little loose for me. Mostly just if I lower my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColeB, we're glad you like the sound quality and noise canceling feature of our product. We understand your feedback regarding the fit of your Sony unit. You can try adjusting the length of the headband using the sliders to a tighter setting if you haven't already.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Excellent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones and excellent all around. Quality, bass, style, comfort, noise cancelling and it even automatically adjusts to your surroundings. I love using them on my walks. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnetteG,
Great! We're glad that you like the sound quality, design, comfort, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Best headphones for the price!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to these headphones, and they sound great!! To many features to list, works great with the sony app. Good for the gym very comfortable..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricT, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Buy immediately
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen. Go out and purchase. You won’t regret. Love these headphones!! Best sound quality. Best connectivity. Everyone should own a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaB, Your enthusiasm is infectious. The Sony WH-1000XM4 headphones seem like a must-have with that sound quality and connectivity. Thanks for the recommendation and for choosing Sony! -Jess
Wireless Bluetooth Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless Bluetooth headphones are absolutely awesome! The noise cancelation is great, with easy to operate controls. Excellent sound with comfortable wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sixxgun,
Awesome! We're glad to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony!
-David
Amazing headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, very light on the weight. I would get headaches from my beats over the ear headphones but I have no issues with these ones. If you think over the ear headphones wont work for you, these are a great option to try out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Parisa, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl