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Customer Ratings & Reviews

$259.99
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Comp. Value: $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12524 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 12,524 reviews
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The sound is phenomenal. I only use them to watch my Samsung tv. The actors so often mumble; now I can understand them. The only problem I have is I keep getting crackling interference so I have to shut the system off and start over. I have shut down all Bluetooth devices but it didn’t change anything. They are also very comfortable; I don’t feel them on my ears or head. The noise canceling works beautifully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi N11ki3,

      We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunately that you are experiencing interference with the headphones. You may find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

      Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear headphones I’ve tried. Excellent sound quality and cool specs, also the battery life!! Feels like it lasts forever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeseniaA, nice! We're glad you like the sound quality and battery of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Headphones with awesome sound quality with noise cancellation feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SinghalT,
      Thank you for your review of the WH-1000XM4 headphones! It is great to hear that you are enjoying the awesome sound quality and the noise cancellation feature.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the best headphones I’ve ever purchased, best sound, long lasting battery, comfortable with long periods of usage

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I use them all the time!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVEEEE!! I love these so much! I use them mostly on flights to block out noise and they work amazing. They have great battery life, a good app, and awesome sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gaby, we're glad you like the battery life and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    SONY Is The Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONY Headphone’s are Amazing, Best Sound Quality and Best Noise Cancellation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tolerate thy neighbors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my headphones. The noise cancelling is simple to use just set up the app, and your'e ready. I barely hear when my neighbor is vacuuming their uncarpeted floor. The connectivity is a little spotty over bluetooth but the jack works well with things like a Roku remote. Loved that I got them on sale. Didn't much care for the free Pandora.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melomom, Great! We're glad that you like the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    So good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been sooo worth it. They are so comfortable and easy to setup. You can edit the audio to your liking and I love how you can adjust the bass. I really enjoy them for the occasional jamming sesh!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CeciliaD, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Holiday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as christmas gift for my daughter and she loves the sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Allana,
      Thank you for letting us know about your experience with the WH-1000XM4 headphones! We are delighted to hear that they made a great Christmas gift and that your daughter loves the sound quality.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit great, sound is great, voice over is awesome. And of course battery life is nothing short of awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darkk, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    listen to me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought them because of the TONS of reviews i’ve seen about them, after owning them a month or so i can confirm these are really amazing headphones. The sound quality and clean almost natural bass is so amazing. The noise canceling is really good i’m still getting used to how it activates but it’s amazing man not much thought has to go into this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AsdrubalG, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, I loved it, it met my expectations, great sound, I would recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelizlS!
      Thanks so much for sharing your feedback with us. We are thrilled to hear that you’re loving your new headphones and that you'd recommend them to others. It’s awesome to know they are a great fit for you!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, comfortable, quick to connect, long battery life, sounds great, good mic - what's not to like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBCustomer, we're glad you like the comfort, battery and sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Full sound and great noise cancellation.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ergonomics is perfect in terms of comfort and weight. Sound is impeccable with the bass and clarity is distinct. Very enjoyable experience overall!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZaggLoyalUser, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, excellent noise cancellation, and exceptional comfort of the headphones. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    10/10!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are exactly what I was looking for. It took me such a long time to find something I thought would meet all my needs and this was it. The quaility and battery life on them is astounding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sara, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best set of headphones I've ever used. I'm not an audiophile or anything like that, though. I mostly just use them while working or while cutting the lawn (noise cancelling works great as ear protection and the music is a bonus). They are very comfortable and they sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SharonR, Perfect! We're very happy to hear you've been enjoying your Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    These are incredible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones I've ever purchased. I started using these on Christmas daily, and there is still 30%. I've put in over 19 hours worth. They power on and pair quickly. Most importantly, the sound Incredible. Especially if you have a service like Amazon Music where they support Dolby Atmos and 360 Sound. I've never looked forward to listening to music after such a long day. These do the trick and then some.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BW541,

      Amazing! We're thrilled that you are enjoying the battery life and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Greatest noise cancelling headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! I use them about an hour or three a day and after two weeks was down to 30% battery! They block out so much noise. I got them for when I sew so I don’t have to crank up the speakers and disturb my family. I really like the sensor in them that stops playback if I take them off, so much easier than finding my device to pause or rewind with my previous headphones. I like that I can adjust the volume and skip tracks on the headphones by swiping. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andilizilou, Thank you so much for the 5-star rating! We are so glad to hear that you like the amazing battery life, noise-cancelling and features of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was needing. Seamless connectivity, corded option, and over ear comfort I cannot find anywhere else.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, Greg!

      We are absolutely delighted to hear that the WH-1000XM4 headphones are providing you with exactly what you needed!

      It's incredibly rewarding to know that the combination of seamless connectivity, the option for a corded connection, and the over-ear comfort is delivering a listening experience you can't find anywhere else.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Solid headphones that compete with others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were recommended to me by an associate. The battery life is amazing, lasting me through most of my week of business travel. The touchpad is easy to use to control volume and to skip tracks. The noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrianPDX,
      Great! We'er glad that you are pleased with the long battery life of our WH1000XM4 as well as the noise canceling capability and easy to use touch control panel. Thank you for choosing Sony! - Marco Sony_US