Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, comfortable, sound is excellent, noise cancelling seems great. Only caveat is I have just started use, so I can't evaluate long term durability and use while traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sofarsogood,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Peace & quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A step up from the xb910s i was running the noise cancelling seems to be step up as well, i bought these on sale, get em while you can
I would recommend this to a friendBrand response from SonyListens
Posted .Hi B1gh3ad,
Thanks for the fantastic review!
We're excited to know you're enjoying the WH-1000XM4 headphones—Hearing that you consider they are a step up from your previous pair it's right what we strive for! It's especially rewarding to know that you've noticed the improved noise cancellation.
We truly appreciate you sharing your experience and giving such a great recommendation to others. Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort
The Range is Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Bose Quiet Comfort user (3 pairs in last 6 years). Last pair developed a rattle and squeal recently, so I needed a new pair. Was frustrated with the terrible range of the Bose (basically disconnected beyond 10 ft) and hated the constant “connected” “disconnected” voice in my head. Was time to try something different. I love my new Sony’s! The range is fantastic. Upstairs, downstairs, outside and they stay connected. No issues with call quality (which was a concern). Customizing the sound in the app is easy. They are comfortable to wear all day and I rarely hear the voice in my head (but it is a pleasant voice when I do!). Glad I made the switch, and they were cheaper too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKiz, Great! We're pleased to hear that you are loving your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Sony xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and the noise cancellation is amazing. Very comfortable for long term use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieP, we're glad you like the sound quality, noise canceling feature and comfort of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality, It cancels out the loudest of noises, and is amazingly comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NataliesA,
Thank you for your feedback and it's nice to hear that you are amazed by the awesome sound quality, comfortability and superb noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Awesome.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them all the time. Great sound. Noise cancelling is great. First used them on a red eye flight and didn't hear a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulianM,
Thank you for choosing Sony!
We're beyond pleased to hear you're using your WH-1000XM4s all the time! It's fantastic that you're experiencing their great sound and great noise cancellation, especially when they kept your red-eye flight perfectly quiet. We trust that you will enjoy your new headphones for many years to come!
Best regards,
-Fred
- Pros mentioned:Sound quality
Ultimate headphones for commuters.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely immersive. The modular equalizer allows you to adapt the sound to your liking and to the specific music you’re listening to. One feature I wish was available to me is the ability to name a specific equalizer subset instead of just having the default name of “custom 1” in the Sony Headphones app. Aside from that, these headphones are both superb in quality and in their aesthetic. Truly a beautiful piece of tech both in and out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel,
We appreciate the 5-star rating and we're glad to hear that you like the quality of your headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Works great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, works great. Nice case for traveling.
I would recommend this to a friend- Pros mentioned:Sound quality
Head Phones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones hands down amazing sound quality fire
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelM
It is great to hear that you are loving the sound quality of your new WH-1000XM4 headphones! We are so happy to know they’ve earned the title of "best headphones" in your book.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Better than beats?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise canceling are the best. Battery life is also excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobDuncan, perfect! We're truly happy to know that you're satisfied with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WH-1000XM4. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Very good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife and she loves them, the sound quality is great and the battery life is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sean,
That's nice! We're glad that your wife loves her new Sony WH1000XM4 for its awesome sound and long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great headphones especially for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality great EQ customization the comfortable is very good especially for long hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeV, We are happy that you like the sound quality and battery life of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Absolutely the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones they get loud sound awesome and have all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeKidd,
That's great feedback! We are delighted that you absolutely love your WH-1000XM4 headphones and are enjoying the powerful sound and all the included features. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Battery life
Xm4
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones lasts for about 3 days after a full charge, bass very loud, durable, looks pleasing on head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Perfect! We are truly happy to hear your satisfaction on the sound quality, design and battery life of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you very much for your purchase and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the LDAC bluetooth capability. It worked well, and sounded pretty good. However, I returned these since my Apple Airpods Max sounded just as good to my aging ears. So, these became unnecessary. If you won't be connecting to apple products, pick these over the the AirPods Max, they are a way better value. If you do plan to use with Apple products, the AirPods max will give you a better more robust experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ForcedNickname,
Thank you for your feedback and while we are happy that you liked the sound quality of our WH1000XM4, we regret to hear that you have to return them. We are optimistic that you will consider Sony again in your future purchases.
Regards,
Marco
- Pros mentioned:Sound quality
Great sound annoying control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and have a good build quality. The customization of sound output and button function is nicely executed but the touch control on the right side is so annoying I had to turn it off. Would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DYLANK,
We're glad to hear you're enjoying the sound quality and build of your WH-1000XM4 headphones! We also appreciate your feedback regarding the touch controls. We understand that they may not be for everyone, which is why the option to disable them is available in the Sony | Headphones Connect app. We are always working to improve our products, and your feedback is a valuable part of that process.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Amazing headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones, great for school and every day use. They are very light on the ears and head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LOURDESM,
Thank you for the incredible 5-star review! We are excited to hear that you feel the WH-1000XM4 are the best headphones you've ever owned. Knowing that our industry-leading noise cancellation, rich sound quality, and all-day comfort are making a difference in your listening experience is exactly what we strive for!
Thanks for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and does not hurts your ears if used on longer hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric0530,
Perfect! It's nice to hear your enjoyable experience with the clear sound and comfortable fit of your WH1000XM4 headphones. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Great for the gym, traveling or even just noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Chrisx!
We are absolutely delighted to hear how much you love your WH-1000XM4 headphones! It’s wonderful to know that they are proving to be versatile and reliable for the gym, traveling, and general noise cancellation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I'm really impressed by the sound quality, noise cancelling performance, and feature set. They are comfortable to wear for several hours at a time. I haven't yet had opportunity to try the microphone for videoconferencing, but I am optimistic. These are not budget headphones. But you do get what you pay for with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisG,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph