Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best bluetooth headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and effective Noise cancelling. Battery life is superb. Easy customization through the Sony App.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lockheed,
Perfect! We're thrilled that you like the sound quality, noise canceling function, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Wish they were smaller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really loved the sound on these. Bought them for the primary purpose of enjoying my music more but fell in love with the ANC. The connection to 2 devices was really nice too. Wanted to keep them but they were unfortunately a little too big and would slip off my head if I tilted my head forward/backward or tried to work out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpyl, nice! We're glad you love the sound quality, noise canceling feature and multipoint function of our product. We understand your feedback regarding the size and fit of the WH1000XM4. It is recommended to check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for your review. We hope you consider Sony again. ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Perfect sound quality and look great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tatebiz, we're glad you like the sound quality and the looks of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation. Comfort is also A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanW,
Thank you for the 5-star rating! We're glad to hear that you like tike the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality
10/10 headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best headphones out and they even look nice and feel nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notjp,
Thank you for the fantastic 5-star review! It makes us really happy to hear that you consider the WH-1000XM4 to be one of the best headphones available.
It's great to know that you not only appreciate the premium sound quality and advanced features but also the elegant design and comfortable fit. We put a lot of effort into making these headphones a pleasure to wear and own, and it's incredibly rewarding to see that reflected in your experience.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Love these! My own personal concert hall!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing, active noise canceling is terrific, and the features are tough to beat. Recharge quickly and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cjm1957,
Great! Good to know that you're enjoying the amazing features of the headphones like the sound quality, battery life, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price duriblei enjoy them so far
I would recommend this to a friend- Pros mentioned:Weight
Great workout headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are really good. Very lightweight. Very compacted so i can just throw them in my bag without thinking. The only thing i dont like much is the swipping feture but nothing crazy i cant get used too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Baag96,
Thanks for the review! We are delighted to hear that you are enjoying your Sony Headphones so much! With amazing sound quality, powerful bass and a modern and comfortable design, we are sure you are going to love them even more as the time goes by! We appreciate the feedback regarding to the swiping feature. If it results uncomfortable for you, it can be deactivated on the Sony Sound Connect app! You can follow this link for more information: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html?search=touch%20sensor
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Great Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and extremely comfortable! Also o love the noise canceling feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 43TV,
Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
comfy headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very soft and doesnt squish on the ears. super noise cancelling!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tple, we're glad you like the noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony WH1000XM4 Wireless Noise-Cancelling the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them lots of bass sound amazing can t wait software update
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidH,
Thanks for posting! We're thrilled to hear how you love your WH-1000XM4 headphones, it's great that you're enjoying the incredible sound quality and bass now!
Keeping the firmware updated is a great idea to ensure you're getting the best performance and any new features that are released. You can easily do this through the Sony | Headphones Connect app.
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality, Weight
Great Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise Cancelling Headphone. Sound clarity is great. Its also very light, so one can use it for an entire day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSG2000,
Great! We're glad that you like the noise canceling function, sound quality, and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Disappointed Due to Ear Pain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to try the Sony WH-1000XM4 after hearing so many great things about its sound quality and noise cancellation. While the audio performance is definitely impressive, I’ve been experiencing consistent ear pain whenever I use the headphones. After wearing them for even a short period, my ears start to feel uncomfortable, and the pressure becomes hard to ignore. I tried adjusting the fit several times, but the discomfort remains, making it difficult to enjoy the music or wear the headphones for longer sessions. Unfortunately, despite their excellent technical features, the lack of comfort has been a major drawback for me. Overall, the Sony WH-1000XM4 may work well for many users, but if you’re sensitive to ear pressure or tight-fitting ear cups, you might face similar discomfort. I’m disappointed because I really wanted to like these headphones, but the ear pain makes it hard to recommend them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and honest feedback, SrinivasB.
We are delighted to hear that you found the WH-1000XM4's audio performance and technical features, like the noise cancellation, to be impressive. However, we are truly sorry and concerned to learn that you are experiencing consistent ear pain and discomfort after even short periods of use. We understand that excellent features mean little if the product is painful to wear, and we sincerely apologize that the fit has been a major drawback for you despite your efforts to adjust the earcups.
Comfort is a top priority, especially for premium noise-canceling headphones designed for long listening sessions. While the headband clamping force is engineered for secure sealing, we regret that it is causing you pressure-related pain.
If you would like to explore any final comfort adjustments, our support team can offer personalized tips. Otherwise, we appreciate you bringing this specific feedback about fit sensitivity to our attention as it is invaluable for future product development.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying it. Clear and blocks outer noise. Comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyL,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Decent
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not fully noise cancelling, and expect to hear loud noises if you’re in a mildly loud environment like a coffee shop. But they’re comfortable and have great sound
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Amazing sound!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they work great at noise canceling and excellent sound. They are very comfortable and have many features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2020Purchaser,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
I can't hear you!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. The noise canceling is so good that I can't even hear my husband or kids yelling in the background!
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for long flights! Great noise cancelation and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JaimeM! We're glad that you are impressed with the noise cancelling and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality
Without Reservations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit overall! Would recommend without reservations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unclebenito, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall fit of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality aound not just music. Also long last battery. Charged only once a week
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carter0818, Thank you for the 5-star rating! We are so glad to hear that you are happy with the battery life and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl