Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Noise canceling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are headphones. They have noise canceling settings if you can leave them off. I don't know why I thought I would prefer these over ear buds puff any kind, but they lasted a little over a year before I gifted them to my uncle who does prefer headphones lover ear buds. I will say that in a crowded flight, it did a marvelous job blocking out noise. It recommends a specific Sony app for configuration which I think was dumb. It should either work, or not, but I'm not a musician, I'm a listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tesgura, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall amazing sound and amazing noise cancellation!! Very light weight and also looks very nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jlee9999, That's great! We're very pleased you like the lightweight design, amazing sound quality and excellent noise canceling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Sounds good, and long battery life.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound using Bluetooth while exercising. And it almost feels like the battery lasts and lasts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Auditor, Awesome! We are glad to hear that you are happy with the sound quality and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
best quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.such a worth it purchase. sound quality amazing and it was amazing to listen to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vale,
We're so glad you're happy with your new WH-1000XM4 headphones! We are delighted to hear you're enjoying them.
The sound quality is something we're really proud of, especially the industry-leading noise cancellation that lets you get lost in your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and is comfortable to wear, the price is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghizmo3, we're glad you like the sound quality and comfort of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well sounded. Keep noise out! I sleep with it on for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleA,
Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good years after release
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sounds amazing and works well with Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyreeC,
We're so glad to hear that your Sony headphones sound amazing and work so well with your Apple devices! Thank you for your fantastic 5-star rating—it's wonderful that the audio experience and seamless compatibility are making a real difference for you.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Sound quality
Amazing Performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound occlusion is amazing with these headphones. I tried them out at the behest of an employee and was instantly converted. The sound quality and noise cancellation are incredible. I cannot recommend these enough. The only minor gripe is you need to tinker with the setting about auto-cancel of noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerP,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Would buy again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has always produced a superior product. Comfortable, ANC is the best, and way above average sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi me12, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphone unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome, and they are very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewM, Perfect! We're glad you like the superb sound quality and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve ever owned. The noise canceling is amazing for studying anywhere and the quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nini,
Thank you for choosing Sony!
We're truly heartened to learn about your glowing review of the WH-1000XM4 headphones. It's wonderful to hear how the noise-canceling feature is enhancing your study environment. We're also delighted you're appreciating the exceptional sound quality. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Bass, Comfort
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise control and bass is just perfect. I also love how comfortable they feel on my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Popi32,
Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones 2020
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. But I also upgraded from LogiTech ones, so I was bound to like them. I mean every one already knows that they are the best sound quality and noise cancellation out there. But I wanted to talk about other features, it can connect to multiple bluetooth sources of audio, so you could go from listening to music on your phone to attending a meeting on your pc seamlessly. This feature is pretty good for me, since I work from home. Also picking up calls on the phone, the microphone is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhi, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Prefer Bose QC45
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned these and exchanged them for the Bose QC45 headphones. Why? -Way too hot and ear fatigue after 1 hour Zoom meeting. QC45s perfectly comfortable for recent 3 hour flight. -does not seamlessly pair with multiple devices. So much fiddling with Bluetooth controls to pair and re-pair between devices. Unlike QC45s, which pair seamlessly and immediately. -touch controls not very responsive. Best feature is holding hand over ear to pause music but I can live without that. -sound quality is good, but so is sound from QC45. -noise canceling is perfect but so is qc45.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
Thank you for reaching out to us. While we are glad you like the sound quality and noise canceling features of the WH1000XM4, we're sorry to hear that the headphones was returned due to discomforts while wearing the unit and pairing issues. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for calls. Making sure that software is updated as it includes key features, applications, bug fixes, and feature improvements and multipoint connection is turned on using the Sony Headphone|Connect app may help resolved the issue. We greatly appreciate your feedback and we hope that you will shop Sony again in the future. Thanks again for purchasing Sony. - Kris
- Pros mentioned:Sound quality
Great headphones !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the XM3 version before and decided to get the Bose QC-35II because of bluetooth connectivituy. The XM4 reviews said this problem was fixed, so when Best Buy had these on sale I decided to try them. The XX4 is better than the 35IIs in bluetooth device switching (almost instant as opposed to switching in app). Tonal range is better, noise cancelling is better and more adjustable and the equalizer setting in the app are great - only con is the ear cushions require more placement adjustment to be comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gbear, Thank you so much for your awesome review! Glad to hear that you are happy with the overall performance of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them the features and battery life are excellent and the sound quality are amazing I would buy them again if I had to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fantastic, Awesome! We're glad that you like the battery life, features, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality, Weight
Must buy headset
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good audio quality, impressive noice cancellation, very light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MMartinez, Excellent choice! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great listening for a great price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and more compact than the newer models. I would say that this model has very good noise canceling and good sound, you won’t be able to tell difference between MX4 & MX5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salvamericano, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colour and sound quality is really good. I use these to travel on flights and at work. Love love love, but store them in their original case to preserve them. NFC is nice, the touch sensitive buttons are handy too. I'd recommend using the app to set a custom setting for the best sound balance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marsbar4,
Great! It's nice to hear that you are loving your WH1000XM4. We're glad that you were able to use it when you travel and when you are at work. We're happy that you are pleased with the sound quality, color of the headphone and appreciate the NFC feature and touch sensor buttons. Also, it's nice to know that you were able to utilized the Sony app to customize the settings to your liking. Thank you for choosing Sony and for your recommendation! - Marco
Great Noise Cancelling!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these on a plane and the noise cancelling and sound quality are quite good. They fold up really easy in the case.
I would recommend this to a friend