Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. They are very comfortable, the sound is excellent, and the noise cancelling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestHeadphones,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. It really helps to minimize sound around me and my music sounds so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH-1000XM4, CMSC! We are truly heartened to learn that you're enjoying the exceptional sound quality and the noise-canceling capabilities, which help to minimize external sound and immerse you in your music. If you have any other feedback or need assistance, feel free to reach out!
Thanks for choosing Sony!
Gus
Truly recommend this for everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been the best decision I have made in a very long time. I was highly disappointed with the Apple headphones and switching over to these have been amazing. Truly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tavian!
Thank you for taking the time to share your experience. We are thrilled to hear that the WH-1000XM4 have made such a positive impact for you.
These headphones come packed with features like industry-leading noise cancellation, exceptional sound clarity, and smart listening technology that adapts to your surroundings, all designed to offer you the best possible audio experience.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Worth it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very comfortable, and easy to use for its price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTraveler,
Amazing! We're thrilled that you like the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great upgrade except for an ANC issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an owner of the XM3s, I was really looking forward to the added features of the XM4. Pairing with multiple devices alone was a big plus, as I switch regularly between phone and tablet. After software updates this has been fairly seamless, and the headphones don't have a problem going between devices. They are comfortable and feature excellent sound quality just like the XM3s did. However, I have an issue where there is an audible 'hiss/white noise' in the background when in ANC. While this of course is much less noticeable when playing audio, this did NOT happen with my XM3s so I'm not sure if this is something wrong with my pair or if this is present in all XM4s. If so, that's an unfortunate change and something that really keeps this from being the perfect upgrade from the XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jleek77, while we are glad that you are enjoying your XM4, we regret that you're having an issue when ANC is on. This is definitely not the news we'd like to hear from you.
As part of normal operation, you may hear a slight hiss or whisper after you turn on your headphones. This is the operating sound of the noise canceling function. This is not a malfunction. If this is not what you are hearing, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Bass, Sound quality
The sound is Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way they soud and how the music is play and the Bass is unique
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chilango12, Great! We're thrilled you're enjoying the amazing sound quality of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really useful to pair two devices simultaneously. I’ve always felt that Bluetooth sacrifices sound quality but these seem to overcome that. Worth the money, noice canceling is exceptional and they’re comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petoon,
We are glad to hear you like the fast Bluetooth connection, noise-canceling and improved cushioning to the headband and ear padding. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and have a nice day!
Regards,
David
- Pros mentioned:Sound quality
Very great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the sound quality use these all the time, and love the design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BiancaS, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best wireless noise-cancelling headphones in its price range. I've owned the Bose 700 Headphones for a short time but ended up swapping for these Sony's. They aren't as flashy looking as the Bose but these out perform in every way. Also, highly recommend using a HiFi streaming service like Tidal or Deezer to get the most out of these headphones. I've always used Spotify but they difference is very noticeable and I don't think I will be able to go back after purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethannn, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is very customizable from a soft threshold to an extreme silent setting. Being able to pair 2 devices was a feature I never knew I needed in a pair of quality headphones. Voice detection can be a bit hit or miss, so you either love it or not. There is a learning curve when it comes to swipe gestures and connectivity so keep that in mind. Other than that - these are top tier when it comes to audio and drowning out the noise around you - these are the headphones you want if you want to get lost in pure music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FWfun, we appreciate your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these head phones. Its awesome that they have a bluetooth and come with a headphones jack. Recently took a trip and with the aux cord it allowed me to use them to watch a movie on the plane with the in seat tvs. But also able to use bluetooth on my table and not need 2 different headphones. The anc always works really nice and i love the feature to put your hand over the right ear and it allow you to hear whats going on around you so your not always having to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Awesome! We're thrilled to hear you are enjoying the noise cancelling function, wired connection and Bluetooth connectivity of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Weight
The best headphones I have ever had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones! They feel lighter than you might expect but that makes them some comfortable to wear for long listening sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattwiththecamera,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly Amazing sound and noise canceling. I love these headphones!! Love all the feature that come with the headphones and app ! They don’t disappoint and with the app that comes with you can push the headphones to its true potential!! They’re very well worth the price!! 20/10 recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinG,
That's perfect! We thank you for your time writing this awesome feedback and we are very happy that you are enjoying the amazing sound quality and noise canceling capability of our WH1000XM4 and other features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality great bought for my girlfriend as a gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonL,
That's wonderful to hear the WH-1000XM4 headphones have great sound quality, especially as a gift! We hope your girlfriend enjoys them.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Best headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've this about a week and it's easily one of the best headphones I have had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jojie, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Beats Bose Quiet Comfort 35
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've just had these a couple of weeks but so far the Sony M4 wireless headphones impress, as does the accompanying Sony APP, which features an excellent equalizer with enough customizations to get the sound you are looking for. The headphones themselves have a rich, bassy sound that is enhanced by the aforementioned equalizer embedded in the Sony APP. The touch controls take a little getting used to but work well. The headset's noise-canceling features are top-notch as well. Based on first impressions this device gets five stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricS, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
EXECELENTE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product had a good discount. Good quality. Delivery was fast, free and on time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, YudelkaT! We're delighted to hear you enjoyed the discount, product quality, and prompt, free delivery on your WH-1000XM4. We hope you continue to enjoy your listening experience.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
The Best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, noise cancelation and quality was great along with great battery life. Sturdy very well built!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLove,
Awesome! We're glad that you like the sound quality, noise canceling function, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent for work and school
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of quality headphones for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvelynJ,
That's fantastic to hear! We're thrilled you find the Sony WH-1000XM4 headphones to be an excellent pair, especially considering their value.
We designed the WH-1000XM4 to offer a premium listening experience with industry-leading noise cancellation, exceptional sound quality, and comfortable design, all at a competitive price point. It's great to know you recognize that quality and value!
Thank you for your 5-star review! We're delighted you're enjoying your headphones. Thanks for choosing Sony!
DiegoV
- Pros mentioned:Battery life, Sound quality
Excellent Sony headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality, noise cancelling, and ease of use are all excellent. Battery lasts a long time. Very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zero1,
Perfect! We're glad that you like the sound quality, battery life, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph