Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, great quality and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5 Star ratings, Gerardo! We're glad that you're enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great sounding headphones! Great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJFASHIZLE,
Amazing! We're thrilled that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best quality headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between airpods max and this, but I'm glad I got this. Worth the money! Noise canceling is awesome. Pretty scary when commuting though because I couldn't hear anything outside of the headphones. Plus the color is chic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoschD,
We're glad that you made the right decision in getting our WH1000XM4 over Airpods max. You will surely enjoy this one and really worth every penny! We're glad that you are pleased with the audio quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation and there so comfy you forget your wearing the
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neil,
That's very nice to hear! We are glad you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life, sound quality, etc. Definitely recommend! I really love the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoffrey, we're glad that you lie the battery life and sound quality of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
One of the best headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones out here great sound quality you can customize your sound to fit your music taste. Would definitely recommend getting this or the Xm5 if u wanna spend a little more. But this u can’t go wrong and they are pretty tuff too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoSanchez, Awesome! We're very happy to hear you're enjoying the great sound quality and the option to customize the sound profile to fit your music taste using the Sony Headphones Connect app, and the overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Stupendous
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stupendous. Great sound cancelling without ear fatigue. Very comfortable. Great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shopper1,
Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Awesome sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound comfortable fun to play with I would recommend these to anybody.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Great! We're glad that you like the comfort, sound quality, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Eh could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, the thing I dont like is that if you want better sound you have to purchase these apps. Also the noise cancellation is okay it could be better, I bought them to use them for the gym but even with the noise cancellation I can still here the gym’s music and The weights hitting the floor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PauloJ,
Thanks for sharing your experience. The Sony | Headphones Connect app is a free download and there is no purchase required to use the headphones. The app is an optional tool that provides additional customization and access to features that enhance the listening experience.
For your specific desire for better noise cancellation, the WH-1000XM6 is our latest model and offers a significant upgrade in noise-cancelling performance. It features a new processor and an improved microphone array, which are designed to more effectively block out a wider range of ambient sounds.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life is very good recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Getganme,
Great! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best I have ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never heard music this clear. These are absolutely amazing! Comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TikTok turned me on to these headphones! I was a little skeptical so i went to Best Buy for a trail run and compared them to the Bose, Beats and they were such better quality and the noise cancellation was great. Fit was good… 5 stars here!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LKM44,
Great! Thanks to TikTok, you found the perfect headphone for you. We're very excited to hear that you love the quality, noise cancelation capability and fit of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for the 5-star rating! - Marco
Second pair! Love this product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones. Bought my first pair when they first came out and had to get another one once they broke. They truly do stand the test of time, I will never go back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ereviews,
That's a powerful endorsement! We love hearing from our long-time users that the WH-1000XM4 headphones continue to be a go-to choice, even for a second pair.
It's clear the combination of industry-leading noise cancellation, superior sound, and comfortable design is what truly creates that "never go back" listening experience.
Thank you for your loyalty to Sony!
Best regards,
Eliab
Junky headphones with too many bells and whistles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are chanty garbage for the price. I wore them for 2 months, not even daily, and one of the ear cups snapped off just from removing them off my head. Sony warranty does NOT cover physical damage and they want me to pay hundreds of dollars to repair their poorly made product. On top of that any time you try to slightly adjust the ears, settings get messed up and your music will pause. The noise cancelling feature also kicks on and off at random times. These just do not make for a great listening experience and they are not well made. You're better off getting a cheap pair of SkullCandy. At least when they break you're not out $500+. Do not buy this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Acurt,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM4 comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. This does not include any physical damage made to the unit. The noise canceling and other sound settings can also be adjusted using the Sony headphones connect app. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Bass, Sound quality
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Sound is very good, bass is amazing. Recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maksym,
Awesome! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Grat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are the best headphones i ever had, great features, wonderful sound, and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daytec,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amqzong sound quality, great bass and very stylisj as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyCustomer,
Perfect! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4 headphones are really great. Sound quality out of the box is already great and noise cancelling works well. The only thing is the color, it looks like a tan/sand color through the stock pictures but in real life they’re more of a gray.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimA, we're glad you like the sound quality of our product. We appreciate your feedback regarding the color variant of your Sony unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Solid purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a great pair of headphones! Noise cancelling and ambiance control give variety in sound output. Only thing i havent liked is the method to reach pairing mode seems to conflict with power button
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaD, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I love this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good purchase Excellent sound quality and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar. Thank you for sharing your feedback about your recent purchase. We're delighted to hear you're happy with the sound quality and noise cancellation of your WH1000XM4 headphones!.Thanks for choosing Sony. -Milton.