Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Nearly Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back and forth between these and the XM5's and these are so much more comfortable. The only downside to these vs say the Bose QuietComfort headphones is that there isn't a dedicated button to enable bluetooth pairing. You have to turn them off and back on again to enter pairing mode, it's a very weird setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi redmondson8,
Thanks for sharing your review and experience with the WH1000XM4. We're thrilled that you like the comfort of the headphones. Your feedback about the Bluetooth pairing function is greatly appreciated.
When you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information), the headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise cancellation is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexM,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying your WH1000XM4 headphones! We’re thrilled you appreciate the top-notch noise cancellation feature. Thank you for sharing your positive experience with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling function is great. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyer,
Perfect! We're thrilled that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Purchased Two
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a pair for my husband and he loved them so much, 2 weeks later I purchased a pair for me. I love them! Great sound, love the noise canceling and you can keep them on, place your palm on the right ear and it allows you to hear someone who’s speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsHunter, Thank you for purchasing two Sony WH1000XM4! We're very happy to hear that you and your husband loved them. Good to know you're enjoying the great sound quality and excellent noise cancellation of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Really Nice, Excellent Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very nice, the sound quality is good, and the noise canceling is great. Right after I got these headphones my basement flooded and part of the cleanup involved leaving very loud fans running all day but with these headphones I couldn't hear them at all. The adaptive sound control is a really neat featured. A bit on the expensive side but if you worth it in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haley, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Weight
Great as usual!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these line of Sony headphones. Did a lot of research on these and I have the original ones which I love the ease of use. Very light and seems flimsy but materials that it’s made from are what makes it light. Only issue I seemed to run into was how many more features this iteration has. So there is a little setup included if you want to get the most out of your purchase. Obviously a little spendy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chhaylatte, Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best ANC!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC Headphones period. Blocks out everything. Comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rashad, Awesome! We're glad to hear you're enjoying the industry-leading noise canceling feature and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and customizable through the app. Tried both the xm5 and xm4 and saw very little difference but the xm4 were 100 dollars cheaper! Either one will be a great buy. Just went with the xm4 beacuse i do like the look a bit better
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NicholasY,
Good decision! They are both awesome. Thank you for your purchase and for sharing your review. We're glad that you like both XM4 and XM5 for its sound quality and customizable Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Wonderful Travel Experience
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The balance is spot-on, bass is deep, mids are clear, and highs are crisp. It's a game-changer for travel and noisy environments. The Adaptive Sound Control is clever too, adjusting noise-cancellation settings based on what I'm doing and where I am.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Param, Thank you for the wonderful feedback! We're glad you like sound balance, deep bass, clear mids, crisp highs, and excellent adaptive sound control and noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Use them all the time and the noise cancelling is the best. Great for when I’m studying and need quiet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user693273, Thank you for the awesome review! We're glad to hear you're enjoying the exceptional noise canceling feature of your Sony WH1000XM4. It's great to know that they help you stay focused while studying. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Exceptional sound quality, great noise cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a christmas gift for my daughter, and I don't think I have seen her without them on since. She loves them. Talked for days in the beginning about all the features and that they have excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frankjp, That's awesome! We're glad she is enjoying her new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Worth the price!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is amazing the second i turn on the headphones i can’t hear anything around me! on the app i can change it so that if i want to i can hear the things going on around as well as if i want to start a conversation with someone the music can pause on its own instead of having to do so manually. also the color is so pretty!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ally, Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone I’ve own. I had the previous version and even though there is one generation ahead I still chose this one. The case is awesome for traveling and do not take much space. Sound quality is amazing. Charges quickly. Perfect in my opinion. I wish Sony would keep this model, not a big fan of the most recent version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vivi, That's great! We're thrilled you like the carrying case, amazing sound quality, quick charging, and overall features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony XM4 headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Ear cups fit around the ear perfectly. Sound is awesome....Low end sound is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianT, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
No regrets!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for about a year now and they have been my absolute favorite. The noise cancelling is awesome and the sound is fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaG, we're glad you like our product! Thanks for choosing Sony. Cheers! ~Earl
- Pros mentioned:Sound quality
Noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is great and the headphones fit is comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaS, Thank you for the great review! We're delighted to hear you like the top notch noise cancellation and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great quality and a very comfortable and the sound is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eeeab,
Great! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best head phones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and comfort. Very comfortable on ears and head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Digger, That's great! We're glad you appreciate the overall quality and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very clear sound, wired or wireless, comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best,
Perfect! We're glad that you like the sound quality, comfort, Bluetooth function, and wired option of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Extremely quiet. Comfortable on the ears. Better than the Bose brand!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HPhrustrated, Perfect! We're glad you like the sound quality, comfort and overall performance of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! -Jess