Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
My favorite pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and has very good noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KEVINZ! Glad to hear that you found the best headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
A little pricey but the quailty is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purcahse these headphones after my other sony headphones I have had for three years broke. These work amazing for noise canceling and the sound is quailty is pretty good. The only thing is they are pretty expensive however I feel like they will last me a long time. Overall a great purchase that I'm enjoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scrambledmeggs, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Quiet headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset . Alot of options and very quiet when turned on. I use this for video editing, and its well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Top Tier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal sound. Sleek look. Excellent noise cancellation. Super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mavato17, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the superb sound quality, stylish design, comfortable fit, and outstanding noise canceling function of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice , extremely comfortable and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meandmine, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Solid over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, no connections issues. Fits comfortably over the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scithechatot,
Great! We're thrilled that you are enjoying the sound quality, connectivity, and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
If you’re thinking about buying… do it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first pair of headphones I’ve enjoyed since my Beats Solo’s. I don’t think I’ll ever get rid of them because they’re that comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RianS, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Sony xm4 are great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery lasts for days, good noise canceling too
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Asong,
Great! It's nice to hear that you are pleased with the noise canceling feature and long battery life of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i found them to be very effective and comfortable. slightly large.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 199189, That's fantastic! We're really delighted to hear you're happy and satisfied with the superb features, incredible sound quality, and overall comfort of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Best in class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noice Cancelation, Amazing Battery Life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoFlo, we're glad you like the noise canceling features and battery life of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life
Portable noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get this if you need noise cancelling! Light, great battery life, and comes with a travel case. Never knew how much white noise there was in my room until I put these on. There is an annoying "feature" that might accidentally turn on where the noise cancelling stops when you speak. Pressing and holding your fingers to the right earcup toggles this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phishy, Awesome! We are so glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony 1000XM4 Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th, I think, pair purchased or exchanged through Best Buy, Sony had terrible customer service, as I have tried with previous to send off for repair. They recommend a company in New York. Unfortunately, one of the pairs had broke above one of the ear cups. I keep getting this product because it is the best Noise Canceling on the market. I wish Sony, for the amount they charge, do a better job of service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrelS, We’re sorry to hear you did not have a great customer service experience. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Bass
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the bass and the fit is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nabih, Awesome! We're pleased to hear you like the deep bass quality and comfortable fit of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Best noise canceling headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Top notch noise cancelation. Comfortable wearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi minh,
Awesome! We're glad that you are enjoying the sound quality, noise canceling function, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, noise cancellation, comfort, all 10/10. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, Fantastic! We're very pleased to hear you like the sound quality, noise cancellation, and comfortable fit of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Awesome for travel
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Noise cancelling! Beautiful Sound and well constructed Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dakotapro32,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Wonderful Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver are wonderful!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, jpmeister!
We're so glad you’re loving your silver WH-1000XM4 headphones. They really are a wonderful blend of industry-leading noise cancellation and all-day comfort.
Enjoy your music, and thank you for choosing Sony!
Best regards,
Gus Sony Social Media Team
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had been watching these for years. At $160 on Black Friday I couldn't resist. They are awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenW,
That is an incredible find! Getting the WH-1000XM4 for $160 is a fantastic deal, especially since they remain a gold standard for noise cancellation and sound quality. We are so glad your patience paid off and that you're finding them "awesome" after watching them for so long.
With up to 30 hours of battery life and the ability to fold them into a compact case, they should be the perfect companion for years to come. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality and nose cancellation work really good together, one complaint is it feels loose on me and with the xm5’s they feel even more loose but other than that i have no problems with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Dylan! We are thrilled to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WH-1000XM4. We are so sorry if these headphones didn't fit you well. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. For the best method to fit the headphones, please refer to the following:
• Check the left and right units of the headset.
- There is a tactile dot on the (left) mark side.
• Extend the slider to its full length before putting on the headset.
• Put on the headset with the earpads fitting snugly over your ears.
• Adjust the slider to a length where the headband touches the top of your head.
• Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
• If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
I hope you find this information helpful, and thanks for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound quality
Great headohones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, seamless transition between 2 devices, excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WickedProphet, We're very happy to hear you're enjoying the comfortable fit, seamless transition using the multipoint connection feature, and excellent noise cancelation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam