Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
Great way to focus on your work or yourself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter so she can work and/or relax while commuting to her classes on the university’s shuttle van. She says they work great and are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happymama, That's amazing! We're so happy to hear your daughter is enjoying the features of her new headphones whether traveling, commuting or just relaxing. Good to know your investment is worth it and she likes the exceptional comfort of these headphones. Thank you for your purchase and offering a fantastic rating on the product! -Jess
- Pros mentioned:Bass, Sound quality
Good but hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Sound quality is good, good bass. But minus one star because it does get hot after wearing it for more than an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mosd,
We're glad that you like the sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard.
Your feedback about the fit of the headphones is greatly appreciated. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sony always makes a great product and these are no exception.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, JaclynaG!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones! Your feedback that Sony always makes a great product and that these are no exception is a wonderful compliment to our entire team.
Thank you again for your continued loyalty to Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Old Sonys were better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is great. This model is not. Controls (sliding buttons) are hard to find while wearing. You have to remove from ears to hear someone talking because you cannot locate a pause or mute button. The noise cancelling is good, the sound if just OK. My old Sony earphones were better, but age took over quality. Next time, l will use immediately after purchase & return if like these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ROCKAFELLA, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the great sound quality and noise cancelling feature of these headphones, we regret to hear you're having some minor difficulties with the touch control sensor panel. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch controls and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Review after a Month: (Good for Casual use)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first headphone. Pros: Sound quality, touch functionality, It detects when you speak and turn of the noise cancel for a while Cons: Ear hurts after wearing it for a while, Touch is sensor is low quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarshG, Thank you for your honest review. We are glad to hear that you are enjoying your WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth every Penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally I wanted the previous version of these but I’m glad I splurged on the newer model. Sound quality is what I expected and the noise cancelling is the best I’ve experienced. The only issue I run into is that my devices will randomly disconnect once and I’ll have to reconnect. After that there aren’t any issues. Love these either way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TLHJ007,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you're having connectivity issues. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also refer to the troubleshooting steps on this link to help improve the headphones' connectivity:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Hope this helps. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and good quality although a tad expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.
We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loudest pair of headphones ive ever bought! nice sleek black headphones that go with everything, 10/10 would recommend! they’re louder than my beats!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaishaN,
You made the right choice! We're thrilled that you like the sound quality and design of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones because they accommodate to everyone and their music tastes, they have different modes to listen to music in different ways and the noise cancellation is the best thing they offer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skye, wow! We're glad you love your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Brought do my wife...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headset. Sadly they are discontinued. Pick them up for my wife's birthday and was surprised on how rich the sound field sounded at the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jamis,
Thank you for your feedback. We're happy to hear that you are pleased with the sound quality of our XM4 headphone. Your wife will surely love this one! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
A travel must
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really enjoying my headphones. I almost exclusively use them for traveling especially planes. It keeps the lod plane noise out. I don't like flying without them. I'm also very thankful for the cord, as bluetooth and me are not always friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marylani, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
EXTREME SILENCE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work from home and my roommate is constantly cleaning. You know, dishes by hand, vacuuming and doing laundry...ugh These are perfect! I HEAR NONE OF IT and I get a clean house while I'm working at home. Love these!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
That's fabulous! We are extremely pleased to know that you love your new WH-1000XM4 and that you are very satisfied with its amazing noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Pretty Good Headphones with Slight Problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are currentlt using the headset via Bluetooth on a PC. The sound is great but the microphone interferes with sound when used. Example, if I use the headset just as music device (ex headphones) it works great. When using the mic (ex. headset) the sounds becomes less clear. We have resolved this issue by using an external mic. The headphones are pretty easy to use with computer (except for stated issue above) and cellphone. BTW, the sound proofing is great. I would recommend these headphones based on just that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rtbird,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not kidding. I had to go back and re-listen to all my old songs because they sound so different with these on. It's like hearing your favorite songs for the first time again. I got the silver color and this color is also pretty unique and neutral enough that it will match any of your outfits. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maria20,
Awesome! We're glad that you are enjoying the sound quality and color of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually really great product, my son loved his gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraiM,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones made such a wonderful gift for your son. Knowing they brought him happiness and met your expectations encourages us to keep delivering products that connect people through exceptional sound and thoughtful design.
Best regards,
-Fred
great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.greatgreatgreatgreat greatgreatgreatgreat greatgreatgreatgreat greatgreatgreatgreat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ernestthegreat,
We're thrilled you are enjoying the WH-1000XM4 headphones so much.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Perfect gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a Christmas gift for my husband who loves his sports and old rock and roll music. Now I can enjoy reading or watching something on TV without being annoyed. The noise cancellation for him is superb! He could not hear the noise from laundry room nor the TV while listening to music! So this turned out to be a gift to both of us.
I would recommend this to a friend - Pros mentioned:Sound quality
Headphone Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is for a Christmas Gift so not used to date. However, these were tried on in the store and my niece and I both thought they were better than the newer Sony model and Bose. We both have Bose headsets and these Sony are equal to at least the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatAunt, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
XM4 VERSUS XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these headphones, the only reason I decided to change this for the XM5 is that that model wasn't on display in the store, so I could not compare the sound between my XM4, VS the XM5, so once I tried the XM5 for the 15-day trial I liked the sound of the XM5 better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SABXM5,
Thank you for the purchase. We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Does not live up to all the hype!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, but they live nowhere near to the hype . The noise canceling is okay but I do not understand how it’s industry leading. They are not that comfy and make my ears sweat. The sound quality is fantastic but they aren’t the loudest. I have also noticed they have a small delay for some reason. Maybe it’s my fault for listening so much to the reviews praising these headphones and me expecting who knows what.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Imjusthue,
Thank you for the time to write this review. While we are glad you like the WH1000XM4, we're sorry to hear we were not able to meet your full expectations and issues that you are experiencing with the unit. Allow us to help make this experience better.
Industry-leading noise cancellation technology means you hear every word, note, and tune with incredible clarity, no matter your environment. These noise canceling headphones feature additional microphones that assist in isolating sound for a reduction of even more high and mid frequency sounds.
Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. You may try some solutions on these links below to troubleshoot issues that you are having with the headphones:
If the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Low sound level:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris