Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12017506
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great device, get it on sale though
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only returned mine because the XM5s came out right after I got these. These are incredible, Outside of the XM5s, these are the best wireless ANC headphones you can get. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, Thank you for giving the Sony WH-1000XM4 a perfect rating! We're very happy to hear you like the industry-leading noise cancelling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Although we regret to hear that these headphones had to be returned, we appreciate you upgrading to your new Sony WH1000XM5. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Fantastic!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony noise cancellation headphones are really really good. I listen to nothing but Metal music and they sound fantastic. Highly recommend them to Metalheads!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael1320, Great! We're glad you like the amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The music quality is really good and the NC is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar, Thank you for giving the Sony WH1000XM4 a perfect rating! Glad you're enjoying the great sound quality and top-notch noise canceling feature of these headphones. Thanks for choosing Sony! -Sam
Sound quality great noise cancellation great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE. Mine were lost inna car accident. I purchased bose to try them out and theyre okay but i want these bad boys back
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaJ,
We are truly sorry to hear about the loss of your original pair, but we are thrilled that the WH-1000XM4 Noise-Cancelling Headphones impressed you so much that you want them back. We pride ourselves on delivering industry-leading noise cancellation and superior audio quality, and your desire to return to the XM4s confirms we are hitting the mark. We hope you get your new pair soon!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
The best headset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my husband and he loves it so much. He’s very happy with this product. He had tried the more expensive and well known brand and returned it and got this one instead. Very happy and would highly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Margie, Great Choice! Choosing these headphones will definitely be worth it. We're happy to hear this was a great gift to your husband and he is having an enjoyable listening experience with his new WH-1000XM4 Wireless Noise Canceling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Best over ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and bass. Noise cancelling is on point and the best purchase I’ve made in awhile
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevanteK,
Thank you for the purchase! We're happy to hear that you like the sound quality, bass and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Top ANC in class again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than a terrible name, Sony has done it again. The XM4 is a slight upgrade of the XM3 and if you are coming from the XM3 it is probably best to wait for the XM5. If you are on older headphones though or new to ANC headphones these are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, we're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We appreciate your feedback about its name. Thanks for choosing Sony.
~Ralph
Sounds great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, fit is comfy, noise reduction is good
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RobinD!
We’re so glad to hear you’re enjoying the great sound quality and comfortable fit of your WH-1000XM4 headphones. It’s wonderful to know the noise reduction is meeting your needs!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son he totally loves them. He always wears them to the gym here at home everywhere. Most definitely recommend it to everyone.!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusV, That's great! We are happy that you son loves his new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
Best gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I could buy, I gifted this to my sister and she loved it. She uses it everyday for her active work and at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this wonderful review, MarkH!
We are absolutely thrilled to hear that the WH-1000XM4 headphones were the best headphones you could buy and such a hit as a gift for your sister! It’s fantastic to know she loves them and uses them daily for both her active work and at the gym. We designed these headphones to be incredibly versatile, offering industry-leading Noise Cancellation and exceptional comfort for use in any setting.
Thank you again for choosing Sony to bring great sound to her day!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Does a decent job cancelling noise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this a couple of years ago to help deal with apartment noise while working from home. The noise cancelling does not provide absolute quiet but reduced the noise enough I could concentrate much better. It's music playing quality is decent.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful! We're glad that you are impressed with the noise cancelling feature of the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
My home use headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound filtering with its large, cushioned ear coverings. The sound canceling works great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayD,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Nice sound but Bluetooth connectivity issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this during thanksgiving, assuming this was a good product. However this model has serious connectivity issues. It does not automatically connect to your paired Bluetooth device (at least my headphone) and you need to reset the headphone every time before connecting which is pain. Quite disappointed but I am sure Sony will fix it in future.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AshwiniM,
We're so sorry to hear you’re having such a frustrating experience with your WH-1000XM4s.
We definitely want to get this fixed for you so you can actually enjoy your music. Please try these steps to see if they clear up that connection glitch:
-Make sure to check the Sony | Sound Connect app for any available firmware updates.
-Go into your device’s Bluetooth settings and "Forget" the headphones. Then, do the same on any other devices they might be paired to.
-Try a initialization. Find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If those steps don't stop the issue, please reach out to our Support Team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and the sound quality is so great! I can finally stay focus and stop getting distracted from all the little noise around me. My partner and I both got this same model because we love it so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We're glad that you like the sound quality and noise canceling feature.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You won’t go wrong with these if your want a good over ear headphone with all the bells and whistles. It’s way too big for my head though, so if you have a tiny head like me then you might not find these as comfortable as others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katy, Glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones. To reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
Regards,
Carl
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Headphones no other headphones that are better good audio and just overall a good looking pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelM, wow! We're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Comfortable Headphones for a big head!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of over the ear headphones. I've got a fairly large head (and big ears) which was an issue for my Beats headphones, but not with these. Very comfortable, excellent noise cancelling, and incredible sound,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrHutz,
Amazing! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
A reliable workhorse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, issues with connecting to multiple devices with seamless transitions. Also, connectivity distance can be a little poor, can maybe push through 2 rooms distance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewV,
Thank you for the review! We're glad to hear that you like the quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Weight
Nice gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter for Christmas. It is lightweight and seems so much more convenient than the wired headphones from back in the day. She has not used them yet, but it's exactly what she wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nicmonmom,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these ! Love the way they sound. Only thing is that the leather did start to peel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lolol,
Many thanks for the 5-star rating! We're glad to hear you love the sound quality of your WH1000XM4. However, we are sorry that the leather is starting to peel. Unfortunately, physical or cosmetic damage are not covered by the Sony limited warranty. You may take your device to an authorized servicer for evaluation to determine the repair options through this link: https://us.esupport.sony.com/support/s/service
We take everyone's feedback seriously and want to make products that satisfy our valued customers. Thanks for taking the time to share your experience with us, it is much appreciated. - Kris